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Call Center Associate Jobs in Manchester, CT (NOW HIRING)

Westfield Bank

Call Center Agent

Westfield, MA · On-site

$15.75 - $20.50/hr

Call Center Agent Department: Call Center Job Status: Full-Time FLSA Status: Non-Exempt Grade: 9 Reports to: Call Center Manager Amount of Travel Required: No Travel Positions Supervised: N/A ...

Westfield Bank

Call Center Agent

Westfield, MA · On-site

$25.92 - $38.88/hr

Call Center Agent Department: Call Center Job Status: Full-Time FLSA Status: Non-Exempt Grade: 9 Reports to: Call Center Manager Amount of Travel Required: No Travel Positions Supervised: N/A ...

Westfield Bank

Call Center Agent

Westfield, MA · On-site

$25.92 - $38.88/hr

Call Center Agent Department: Call Center Job Status: Full-Time FLSA Status: Non-Exempt Grade: 9 Reports to: Call Center Manager Amount of Travel Required: No Travel Positions Supervised: N/A ...

MMC Group LP

Be Seen First

Call Center Representative Needed ASAP!!!

East Hartford, CT · On-site

$19.94/hr

Thrives in a structured, high-volume call center environment Minimum Qualifications ✔ High School Diploma or GED and at least 6 months of call center experience OR ✔ Associate's Degree or higher ...

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Showing results 21-40

All JobsCall Center Associate JobsCall Center Associate Jobs in Manchester, CT

Call Center Associate information

See Manchester, CT salary details

$8

$16

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How much do call center associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for call center associate in Manchester, CT is $16.93, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $18.70 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Manchester, CT? The most popular types of Call Center jobs in Manchester, CT are:
What cities near Manchester, CT are hiring for Call Center Associate jobs? Cities near Manchester, CT with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Manchester, CT as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $35,211 per year, or $16.9 per hour.

Call Center Agent

Westfield Bank

Westfield, MA • On-site

$15.75 - $20.50/hr

Other

Posted 11 days ago

Job description

Position: Call Center Agent

Department: Call Center

Job Status: Full-Time

FLSA Status: Non-Exempt

Grade: 9

Reports to: Call Center Manager

Amount of Travel Required: No Travel

Positions Supervised: N/A

SCHEDULE

  • Sunday OFF
  • Monday 8:00a – 4:30p
  • Tuesday 10:45a – 7:15p
  • Wednesday OFF
  • Thursday 8:30a – 5:00p
  • Friday 8:30a – 5:00p
  • Saturday 8:15a – 3:15p

** POSITION SUMMARY**

Perform a wide variety of customer service duties and inquiries via telephone, to assist customers with account information, problem resolution, research and product/service recommendations. Provide prompt and professional service to new and existing customers. Maintain and enhance customer relationships.

ESSENTIAL FUNCTIONS

  • Deliver an exemplary level of quality customer service in a positive welcoming manner and represents the voice of Westfield Bank via telephone/email by meeting/exceeding established customer service standards.
  • Properly identify callers using the established telephone Customer Identification Procedures to include out-of-band questions.
  • Assist callers with account inquiries, product inquiries, problem resolution and respond to general banking questions.
  • Respond to all email correspondence by internet, email and/or forward to appropriate Westfield Bank employee.
  • Perform online banking maintenance to include password resets, lock/unlock user profile, adding and removing accounts, creating profiles for non-US citizens, and placing Bill Pay stop payments as well as password resets and unlocks for Network and Core processing system users.
  • Provide support for all Online Banking Services including, but not limited to, Bill Payment, Zelle, and e-Statements
  • Review and analyze red flags to detect suspected fraud and unauthorized account access.
  • Execute fraud response procedures, including account lockdown and additional safeguards, while providing clear direction to customers on recovery and prevention measures.
  • Notify appropriate internal departments of fraud activity to initiate additional review and corrective action.
  • Perform card agreement maintenance to include temporary limit increases, place travel notes, close compromised or lost cards, reorder cards, adding and removing accounts, originating ATM/Debit Card Error Resolution dispute forms, activate cards, establish or reset card PIN, and update fraud cases on behalf of customers.
  • Report issues related to online banking and mobile app outages by opening a ticket with the service provider and notifying the Operations Management group.
  • Maintain working knowledge of all Bank products and services, deposit/consumer loan rates including the Banks fee schedule, in part, by participating in department meetings, training, and coaching sessions.
  • Meets or exceed all referral goals.
  • Must adhere to all bank and regulatory policies and procedures specific to position to minimize Bank losses and assure customer privacy.
  • Must complete BSA, AML, and other Regulatory and Continued Education and Call Center Customer Service Training as assigned. Performs additional responsibilities as requested.
  • Act as designated weekend backup for the Security Department, overseeing verification and approval of online banking enrollment requests.
  • Perform account and person maintenance in the core operating system including, but not limited to, check/ACH stop payments, fee rebates, check orders, and other maintenance requests.
  • Serve as after-hours/weekend support for Electronic Services, overseeing maintenance of complex debit card orders to ensure timely maintenance and creation.

**
POSITION QUALIFICATIONS**

Competencies

  • Analytical Skills
  • Communication
  • Customer Relations
  • Decision-Making/Judgment
  • Job Knowledge

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Education/Experience/Skills & Abilities

  • High School Diploma or G.E.D. required.
  • At least two years of banking experience required.
  • Exceptional interpersonal and customer service skills (verbal and written)
  • Ability to adjust quickly to different work situations, remain composed under pressure and in stressful situations.
  • Strong decision and resolution making skills.
  • Identify opportunities to cross-sell or refer bank products and services. Basic computer skills and the ability to use multiple banking systems/software simultaneously.

PHYSICAL DEMANDS

Physical Demands

Stand: O (Occasionally)

Walk: O (Occasionally)

Sit: C (Constantly)

Handling / Fingering: F (Frequently)

Reach Outward N: (Not Applicable)

Reach Above Shoulder: N (Not Applicable)

Climb: N (Not Applicable)

Crawl: N (Not Applicable)

Squat or Kneel: N (Not Applicable)

Bend: N (Not Applicable)

Lift/Carry

10 lbs or less: N (Not Applicable)

11-20 lbs: N (Not Applicable)

21-50 lbs: N (Not Applicable)

51-100 lbs: N (Not Applicable)

Over 100 lbs: N (Not Applicable)

Push/Pull

12 lbs or less: N (Not Applicable)

13-25 lbs: N (Not Applicable)

26-40 lbs: N (Not Applicable)

41-100 lbs: N (Not Applicable)

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

None

Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

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