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Call Center Associate Jobs in Jackson, MS (NOW HIRING)

1915 South / Ashley

Associate of Guest Solutions

Flowood, MS · On-site

$12.50 - $15/hr

Associate, Guest Solutions Join our winning team, 1915 South, as an Associate of Guest Solutions ... service, call center, or guest-facing experience, required. Physical and Work Environment ...

1915 South / Ashley

Associate of Guest Solutions

Flowood, MS · On-site

$12.50 - $15/hr

Associate, Guest Solutions Join our winning team, 1915 South, as an Associate of Guest Solutions ... service, call center, or guest-facing experience, required. Physical and Work Environment ...

Morgan White Group

Customer Service Specialist

Ridgeland, MS · On-site

$14.75 - $19.50/hr

Associates or bachelor's degree is preferred. * Must have previous customer service experience; previous Call Center experience is a plus. * Must have excellent computer skills with experience in ...

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Call Center Associate information

See Jackson, MS salary details

$7

$14

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How much do call center associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for call center associate in Jackson, MS is $14.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.11 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Jackson, MS? The most popular types of Call Center jobs in Jackson, MS are:
What cities near Jackson, MS are hiring for Call Center Associate jobs? Cities near Jackson, MS with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Jackson, MS as of June 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $30,380 per year, or $14.6 per hour.

Call Center Representative - Ridgeland, MS (Onsite)

Gainwell Technologies

Ridgeland, MS • On-site

$29K - $41K/yr

Other

Medical, Retirement, PTO

Re-posted 10 days ago

Gainwell Technologies rating

7.8

Company rating: 7.8 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

135th of 242 rated software companies

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

As a Call Center Representative - Ridgeland, MS (Onsite) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position.

Your role in our mission
  • Respond to inbound calls from providers and members regarding Medicaid and healthcare inquiries.
  • Serve as the first tier of support for web portal navigation, including login and password assistance.
  • De-escalate situations with dissatisfied callers, providing empathetic and effective support.
  • Handle complex tasks and assignments independently within defined processes.
  • Utilize information systems, including internal databases, Medicaid websites, and knowledge management tools, to provide accurate information.
  • Document all calls promptly and accurately.
  • Prioritize and resolve most inquiries and issues independently, escalating more complex matters as needed.
  • Stay informed about updates and changes to Medicaid and healthcare policies.
  • Adhere to call quality standards to deliver an exceptional provider experience.
  • Manage call handling times to help the team meet service level goals.
  • Comply with contract requirements, business rules, and relevant legal and industry regulations.
  • Perform other duties as assigned.
What we're looking for
  • High school diploma or GED equivalent required
  • Minimum of three years of customer service experience
  • Proven experience collaborating with internal departments and personnel
  • Familiarity with operating fax machines, telephone systems, and computer software applications
  • Harver Assessment Requirement: As part of our interview process, all candidates must complete the Harver Assessment. This assessment helps us evaluate key competencies relevant to the role, including communication skills, multitasking abilities, and problem-solving capabilities.
What you should expect in this role
  • This position is onsite in Ridgeland, MS.
  • The work schedule is Monday through Friday, 8:00 AM to 5:00 PM CST.
  • Training is approximately 3 weeks.
  • Video cameras must be used during all interviews, as well as during the initial week of orientation.

This posting is intended for pipelining. We will accept applications on an ongoing basis.

#LI-ONSITE  #LI-PP1 #LI-CM1 

#LI-ONSITE #LI-JA1 #LI-CM1

The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

What Gainwell Technologies employees say

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About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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