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Call Center Associate Jobs in Columbus, MS (NOW HIRING)

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Call Center Associate information

See Columbus, MS salary details

$8

$16

$19

How much do call center associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for call center associate in Columbus, MS is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $18.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Columbus, MS? The most popular types of Call Center jobs in Columbus, MS are:
What cities near Columbus, MS are hiring for Call Center Associate jobs? Cities near Columbus, MS with the most Call Center Associate job openings:

Call Center Representative I

BankFirst Financial Services

Columbus, MS • On-site

$15.75 - $19.50/hr

Full-time

Re-posted 27 days ago

Job description


BASIC PURPOSE OF POSITION:

To provide both internal and external assistance and excellent service to customers and employees through a Call Center Environment.


DUTIES OF POSITION:

  • Meets the needs of customers and employees by asking questions and providing solutions to immediate requests of incoming calls.
  • Position a mix of technical and excellent customer service skills. Must be able to communicate effectively to ensure understanding of a problem and explanation of solution. Maintain a friendly, patient, and positive attitude when assisting customers and employees.
  • Assist customers with Online Banking, Debit Cards, and other account related questions.
  • Other duties may be assigned by Call Center Team Lead.


EDUCATION/ EXPERIENCE/ SKILLS:

  • Experience in direct customer service.
  • Previous banking and experience with a knowledge of banking systems preferred.


EOE, including disability/vets