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Call Center Associate Jobs in Wesson, MS (NOW HIRING)

Call Center Associate information

See Wesson, MS salary details

$6

$13

$15

How much do call center associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for call center associate in Wesson, MS is $13.02, according to ZipRecruiter salary data. Most workers in this role earn between $11.97 and $14.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What cities near Wesson, MS are hiring for Call Center Associate jobs? Cities near Wesson, MS with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Wesson, MS as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $27,089 per year, or $13 per hour.

Lawrence Co Hospital Full Time 6200-Technicians/Specialist-6170 Respiratory

Southwest Mississippi Regional Medical Center

Monticello, MS • On-site

Full-time

Re-posted 9 days ago


Southwest Mississippi Regional Medical Center rating

4.2

Company rating: 4.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

1,031st of 1,054 rated hospitals


Job description


Regulatory Requirement (education and related knowledge):
  • High SchoolGraduate, GED or equivalent work experience.
  • Experience in Central Sterile preferred.
  • Must know fundamentals of anatomy and physiology, microbiology, techniques and maintenance of equipment.

Job Summary: Under general supervision of the Chief Nursing Officer, Associate Chief Nursing Officer and direct supervision of Director of Surgical Services, Nurse Manager, Charge Nurse, RN, or LPN, the DDC Scope/Scrub Sterile Technician is responsible for processing, sterilization, and storage of supplies and equipment used throughout the hospital. Assures that all needed instruments and/or trays are assembled and sterilized 100% of the time. (Utilizes schedules to determine need.) Maintains and updates instrument tray contents file. Responsible to restock supplies and return equipment to proper storage area as deemed necessary. Assures that adequate supplies are maintained in the unit. The technician performs scrub duties/cross training if assigned by manager, performs housekeeping duties as necessary and assists in maintenance of all supplies rotating supplies and checking for expiration dates of products. The technician provides assistance in elective, urgent and emergent and scheduled cases, assist in preparation, transportation and supervision of patients and maintains education in surgical and related aspects . Must demonstrate knowledge of location, care and operation of equipment. At all times, workloads will be determined by adjustment of surgery schedules and current staffing levels. As determined by the nurse manager, the technician will be assigned up to 40 hours per week according to the needs of the unit and staff . Shifts may be longer than 8 hours, and may be required to participate in call rotation for 24 hours coverage as assigned and deemed necessary by the manager. The technician is expected to function according to approved policies, procedures, and regulations for the department and organization. Will be responsible to assist with orientation of other newly hired technicians. Must be able to work and relate in a professional, non-defensive manner with peers, physicians, administration, patients, and visitors. The technician is expected to function according to approved policies, procedures, and regulations for the department and organization. Attendance to yearly Mandatory and assigned Healthstream education requirements is nonnegotiable and will be the responsibility of the employee to arrange and attend sessions. The employee is responsible for maintaining all certifications and licensure requirements on time.

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