ZipRecruiter

Log In

1

Call Center Associate Jobs in Duluth, GA (NOW HIRING)

NJ Tech

call center representative

Atlanta, GA · On-site

$15.50 - $19.25/hr

Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant is responsible for answering and handling inbound calls from assigned client. The Service Delivery ...

NJ Tech

call center representative

Atlanta, GA · On-site

$15.50 - $19.25/hr

Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant is responsible for answering and handling inbound calls from assigned client. The Service Delivery ...

Payentry

Outbound Call Center Representative

Norcross, GA · On-site

$17 - $19/hr

Payentry is actively seeking outbound call center reps for our call center in Peachtree Corners, GA. This position schedules sales appointments for our sales teams by cold calling businesses and ...

Express Employment Professionals - Dunwoody, GA

Be Seen First

Customer Service- Call Center

Atlanta, GA · On-site

$15 - $16/hr

We are looking for experienced Customer Service and Call Center professionals for immediate placement in the Norcross area. Customer Service/Dispatcher Call Center Environment ALL SHIFTS AVAILABLE ...

Socket.dev

Task Manager (Call Center Manager)

Atlanta, GA · On-site

$87 - $91/hr

Associate or bachelor's degree in business, public administration, or related field * 3+ years of supervisory experience in call center or data collection environment * Experience with government ...

Posted today

Express Employment Professionals

Be Seen First

Inbound Call Center Representative

Marietta, GA · On-site

$16 - $17.50/hr

Our Client is hiring several Call Center Representatives in Marietta- Immediately! - 2nd shift hours (THIS IS NOT A REMOTE POSITION) COMPANY HAS BOTH F/T and P/T HOURS AVAILABLE ( 25 - 40 hours/week ...

previous pagenext page

Showing results 21-40

All JobsCall Center Associate JobsCall Center Associate Jobs in Duluth, GA

Call Center Associate information

See Duluth, GA salary details

$8

$15

$18

How much do call center associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for call center associate in Duluth, GA is $15.43, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.07 per hour, depending on experience, location, and employer.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

What are the most commonly searched types of Call Center jobs in Duluth, GA?

The most popular types of Call Center jobs in Duluth, GA are:

What cities near Duluth, GA are hiring for Call Center Associate jobs?

Cities near Duluth, GA with the most Call Center Associate job openings:

Infographic showing various Call Center Associate job openings in Duluth, GA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $32,102 per year, or $15.4 per hour.

Call Center Supervisor PBM

Burgess Information Systems, Inc.

Gainesville, GA • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Key responsibilities

  • Address plan-related inquiries and complaints, recommending appropriate resolutions.

  • Monitor agent schedules and phone status adherence to ensure productivity.

  • Conduct regular call quality reviews and provide feedback to agents.

Job description

Location:  Onsite, Gainesville, GA

Pay Rate:  $20 per hour 

ESSENTIAL DUTIES AND RESPONSIBLITIES include but are not limited to the following:

  • Address plan-related inquiries and complaints, recommending appropriate resolutions.
  • Communicate new plan information and updates to agents in a timely manner.
  • Support call center initiatives to improve performance and achieve operational goals.
  • Complete administrative tasks accurately and on time.
  • Monitor agent schedules and phone status adherence to ensure productivity.
  • Conduct regular call quality reviews and provide feedback to agents.
  • Hold monthly performance meetings and implement improvement plans as needed.
  • Provide ongoing coaching, training, and feedback to support agent development and engagement.
  • Ensure compliance with client standards, contractual requirements, and documentation processes.
  • Communicate system issues and collaborate with leadership to resolve operational disruptions.


QUALIFICATIONS AND REQUIREMENTS

  • Prior experience within a high-volume call center highly preferred; 24/7 call center experience is a plus.
  • Previous experience in leading or coaching within a team setting (work or school); Conceptual understanding of situational leadership.
  • Must be available to work varied shifts, including weekends and holidays.
  • Professional appearance, demeanor, and communication ability.
  • Availability to work varied shifts, including weekends and holidays.
  • Solid understanding of Dependability and Accountability.
  • Demonstrated business maturity within a diverse work environment.
  • Previous experience within a Pharmacy or Pharmacy Benefit Manager (PBM) – preferred but not required.

COMMUNICATION

  • Strong mentoring and relationship building skills with ability to effectively influence others and navigate interpersonal conflict situations.
  • Solid ability to communicate effectively with personnel under your supervision, peer-level employees, and senior leaders across other areas of the organization to collect and provide information, either requested or expected (status reports, call center metric data, employee evaluations, ect..)
  • Solid ability to develop, maintain, and deliver product and process training to new and existing call center employees for customer service programs, call quality, regulatory changes, and client-mandated processes.

EDUCATION

  • College or Technical School preferred
  • High school diploma or equivalent required


PHYSICAL DEMANDS
Requires sitting, standing, and occasional light lifting

The Perks of Joining Our Team:

We believe in taking care of our team.  You'll enjoy a comprehensive benefits package designed to support your well-being and financial future:

  • Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
  • Time to Recharge: Paid vacation and holiday pay.
  • Focus on Your Wellness: We offer a robust Employee Wellness Program.
  • Invest in Your Future: 401 k with a company match.
  • Support System: Employee Assistance Program provides confidential support and counseling.
  • Get Rewarded for Referring Great People:  Employee referral program.

Ready to start your rewarding journey with us?  APPLY TODAY !

ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our recruitment team at HumanResources@procarerx.com. 

ProCare Rx is an Equal Opportunity Employer.