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Call Center Associate Jobs in Dallas, TX (NOW HIRING)

Senske Services

Call Center Agent

Coppell, TX

$18 - $22/hr

The Call Center Agent receives calls to resolve basic and routine customer concerns in a timely and professional manner. Responds to email and text correspondence, applying appropriate resolution.

MCI Careers

Call Center Representative

Farmers Branch, TX · On-site

$15.50 - $19.25/hr

No prior call center experience required! We welcome candidates from all customer-facing industries, including hospitality, retail, and food service. To be considered for this position, you must ...

Senske Services

Call Center Agent

Coppell, TX · On-site

$18 - $22/hr

The Call Center Agent receives calls to resolve basic and routine customer concerns in a timely and professional manner. Responds to email and text correspondence, applying appropriate resolution.

Senske Services

Call Center Agent

Coppell, TX

$18 - $22/hr

The Call Center Agent receives calls to resolve basic and routine customer concerns in a timely and professional manner. Responds to email and text correspondence, applying appropriate resolution.

MCI Careers

Call Center Representative

Dallas, TX

$15.75 - $19.75/hr

No prior call center experience required! We welcome candidates from all customer-facing industries, including hospitality, retail, and food service. To be considered for this position, you must ...

Senske Lawn and Tree Care

Call Center Agent

Coppell, TX · On-site

$18 - $22/hr

Call Center Agent The Call Center Agent receives calls to resolve basic and routine customer concerns in a timely and professional manner. Responds to email and text correspondence, applying ...

Senske Family of Companies

Call Center Agent

Coppell, TX · On-site

$18 - $22/hr

The Call Center Agent receives calls to resolve basic and routine customer concerns in a timely and professional manner. Responds to email and text correspondence, applying appropriate resolution.

Pizza Hut

Call Center Shift Manager

Mckinney, TX · On-site

Our Call Center Shift Managers supervise a Team of Call Center Representatives taking orders for various Pizza Huts. The primary responsibility is to coach and develop the Team of independent ...

Addison Group

Bilingual Call Center Manager

Bedford, TX · On-site

$75K - $90K/yr

Bilingual Call Center Manager Industry: Professional Services Location (City, State): Fort Worth, TX Assignment Type: Direct Hire Pay: $75,000-$90,000 annually + monthly performance bonus opportunity ...

ValorVIP

Call Center Representative

Dallas, TX · On-site

$15.75 - $19.75/hr

Join our team as a Call Center Representative. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre ...

ValorVIP

Call Center Representative

Farmers Branch, TX · On-site

$15.50 - $19.25/hr

No prior call center experience required! We welcome candidates from all customer-facing industries, including hospitality, retail, and food service. To be considered for this position, you must ...

ValorVIP

Call Center Representative

Dallas, TX · On-site

$15.75 - $19.75/hr

No prior call center experience required! We welcome candidates from all customer-facing industries, including hospitality, retail, and food service. To be considered for this position, you must ...

ValorVIP

Call Center Representative

Dallas, TX · On-site

$13.10 - $17.25/hr

No prior call center experience required! We welcome candidates from all customer-facing industries, including hospitality, retail, and food service. To be considered for this position, you must ...

MCI Careers

Call Center Agent

Dallas, TX · On-site

$13.10 - $17.25/hr

Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver ...

Research Medical Center

Call Center Agent

Plano, TX · On-site

$14.50 - $19/hr

The Call Center Rep is the primary point of contact for new and existing patients seeking to schedule appointments with our providers. Responsibilities include: * Initial contact for incoming calls.

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Call Center Associate information

See Dallas, TX salary details

$8

$16

$20

How much do call center associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for call center associate in Dallas, TX is $16.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $18.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Dallas, TX? The most popular types of Call Center jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Call Center Associate jobs? Cities near Dallas, TX with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $34,634 per year, or $16.7 per hour.

Call Center Agent

Senske Services

Coppell, TX

$18 - $22/hr

Full-time

Posted 12 days ago

Senske Services rating

6.3

Company rating: 6.3 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

25th of 35 rated pest control companies

Job description

POSITION SUMMARY: The Call Center Agent receives calls to resolve basic and routine customer concerns in a timely and professional manner. Responds to email and text correspondence, applying appropriate resolution. Act as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.

RESPONSIBILITIES:

  • Speaks with customers to answer product and service questions and suggest information about other products and services
  • Opens customer accounts by recording account information
  • Maintains customer records by updating account information
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintains financial accounts by processing customer adjustments
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contributes to team effort by accomplishing related results as needed
  • Build sustainable relationships with customers

QUALIFICATIONS:

  • High School Diploma
  • 2+ years of experience in a customer service/call center setting
  • Strong phone and verbal communication skills
  • Strong active listening skills
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Ability to talk on the phone and type on the keyboard simultaneously

WE OFFER:

  • Competitive pay and comprehensive benefits package - Life is expensive! We believe in paying well.
  • Affordable health care packages that include medical, dental, vision and life insurance
  • 401K, PTO, Company Paid Holidays, Paid Vacation
  • Your job is safe with us. We are a fast-growing company, which means you will have opportunities to advance your career – we promote from within!
  • Do you want to work with your friend? We offer a referral bonus!
  • Fun team celebrations year-round!

This is a non-exempt, hourly position with a pay range of $18–$22 per hour, depending on experience.

What Senske Services employees say

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