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Call Center Associate Jobs in Dallas, TX (NOW HIRING)

CentiMark

Call Center Associate

Carrollton, TX · On-site

CentiMark Corporation is looking for a Call Center Associate to make exciting outbound calls, share our fantastic programs and services, and help us spread the word with a smile! If you've got a ...

General Call Center | Full-Time

Call Center Agent

Dallas, TX · On-site

$15 - $19.50/hr

Call Centre Agents MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We ...

Spay Neuter Network

Call Center Supervisor

Crandall, TX · On-site

$19 - $21/hr

The Call Center Supervisor is responsible for overseeing the daily operations of the call center team, ensuring high levels of customer satisfaction, service quality, and operational efficiency. This ...

A-Star Heat & Air

Be Seen First

Call Center Manager

Dallas, TX · On-site

$55K - $65K/yr

We're looking for an experienced Call Center Manager to lead our Customer Service Representatives and Dispatch team while driving performance, accountability, and exceptional service. This is an ...

MAP

Call Center Agent

North Richland Hills, TX · On-site

$17/hr

Map Communications is accepting applications in our call center for Full-Time inbound Call Center Agents. We are looking for motivated and performance-driven people. More importantly, we are looking ...

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Call Center Associate information

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How much do call center associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for call center associate in Dallas, TX is $16.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $18.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Dallas, TX? The most popular types of Call Center jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Call Center Associate jobs? Cities near Dallas, TX with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $34,634 per year, or $16.7 per hour.

Call Center Associate

CentiMark

Carrollton, TX • On-site

Other

Medical, Dental, Vision, Retirement

Re-posted 12 days ago

CentiMark rating

6.8

Company rating: 6.8 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

58th of 80 rated construction

Job description

Are you a social person who loves connecting with others and bringing energy to every conversation? CentiMark Corporation is looking for a Call Center Associate to make exciting outbound calls, share our fantastic programs and services, and help us spread the word with a smile! If you've got a positive attitude, a passion for sales, and love the thrill of meeting targets, we want you on our team! When Associates join the team, they tend to stay for many years.
Key Responsibilities:

  • Create a Positive Customer Experience: Bring enthusiasm to each call, turn prospects into loyal customers, and ensure customers leave the conversation feeling good about our brand!
  • Drive Sales: Promote offers, close deals, and encourage customers to take action - all while hitting your daily, weekly, and monthly goals!
  • Nurture Leads: Build meaningful connections and follow up with potential customers to guide them through the decision-making process.
  • Celebrate Success: Collaborate with your team to share wins, brainstorm new approaches, and continue to improve as a team.

What We're Looking For:
  • Great Listener: One of the most important parts of communicating with people (and sales), is listening to people and what they want. This skill is very important.
  • Excellent Communicator: You love talking to people, are a great listener, and know how to make others feel heard.
  • Goal-Oriented: You're motivated by targets and ready to celebrate hitting new milestones.
  • Quick Thinker: You know how to handle any objection with grace, and your problem-solving skills are second to none.
  • Team Player: You're excited to collaborate with your colleagues and share tips, tricks, and strategies for success.

Qualifications:
  • Ability to use computers and CRM tools (yes, we'll train you!)
  • High school diploma or equivalent (a positive attitude is more important than experience!).
  • Prior experience in sales, customer service, or telemarketing is a bonus (but not required - we'll train you!).
  • Comfortable with making calls and engaging customers in a lively, upbeat manner.

Why Join Us? At CentiMark we can offer you:
  • A Good Salary
  • A Signing Bonus
  • Benefits that are some of the best in the industry (Health, Dental, Vision, Prescription)
  • 401K with Company Match (Traditional + Roth)
  • Employee Stock Ownership (ESOP)
  • Nights, Weekends, and Holidays off

CentiMark provides a great work environment with challenging career opportunities.
Drug Free Workplace - EOE (M/F/V/D) - E-Verify Employer
For more information, please visit our website -- www.CentiMark.com/jobs

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