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Call Center Associate Jobs in Baltimore, MD (NOW HIRING)

Preferred Dental

Call Center Operator

Ellicott City, MD · On-site

$17 - $18/hr

Our Call Center Representatives are often the first point of contact for new and existing patient scheduling and any related issues, so we are interested in hiring individuals with a commitment to ...

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Call Center Associate information

See Baltimore, MD salary details

$8

$16

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How much do call center associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for call center associate in Baltimore, MD is $16.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $18.41 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Baltimore, MD? The most popular types of Call Center jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Call Center Associate jobs? Cities near Baltimore, MD with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Baltimore, MD as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $34,640 per year, or $16.7 per hour.

Call Center Representative

Precision Orthopedics & Sports Medicine

Fulton, MD • On-site

$15.75 - $19.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Call Center Representative

Founded in 2012, Precision Orthopedics & Sports Medicine is a private practice group of board-certified and fellowship-trained orthopedic surgeons who focus on individualized care of their patients. We have 18 locations in the DMV area and meet the orthopedic needs of our patients with prompt appointments and caring staff. Specialized physicians delivering personalized orthopedic care.

Comprehensive care that's conveniently located close to home. With locations spread across Maryland, Virginia, and D.C., Precision Orthopedics & Sports Medicine offers our premier services to residents throughout the DMV area. You won't have to go far to get the quality orthopedic care you need. We also partner with leading local hospitals to ensure coordinated care delivery for treatments that may require surgery or physical therapy.

We are seeking a reliable, detailed-oriented Call Center Representative to serve as the vital link between our patients and medical offices. In this role, you will facilitate optimal patient access, maximize data accuracy for scheduling, and deliver exceptional, patient-focused service that builds a lasting positive impression of our organization.

Responsibilities:

  • Answer all incoming telephone calls promptly in a polite, professional manner.
  • Answer inbound calls and make outbound calls to assist customers with questions, concerns, and service needs.
  • Accurately obtain and enter patient demographic and insurance details into our database and verified.
  • Manage the schedule and the accuracy of appointments assigned per provider.
  • Coordinate patient appointments and provide thorough instructions on what to bring and expect.
  • Direct new patients on how to use our digital intake system prior to their arrival.
  • Clearly communicate and remind callers of our cancellation and no-show policies.
  • Answer general questions, offer resources, and prioritize patient-focused care.
  • Calmly support all patients and work toward effective resolutions.
  • Complete other job-related administrative duties as assigned.
  • Adhere to company-wide policy and procedures.

Qualifications:

  • At least 1 year of customer service experience working within a clinical environment.
  • High School Diploma or GED required; Associate degree or relevant healthcare certification preferred.
  • Trustworthy professional with a proven track record of handling sensitive HIPAA-protected information.
  • Comfortable using the Microsoft Office Suite and learning internal database networks.
  • Ability to speak, read, and write fluently in English
  • English and Spanish bilingual skills preferred
  • Exceptional organizational skills with a laser-focus on accurate data entry

Employee Benefit Overview:

  • Vacation time & Sick time
  • 9 paid major holidays
  • CareFirst medical coverage
  • Dental and Vision coverage
  • Voluntary Life and Short-term Disability coverage
  • Tuition assistance for continued education
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • 401k Retirement Plan
  • Mileage Reimbursement

EOE

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