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Call Center Associate Jobs in Gaithersburg, MD (NOW HIRING)

Verida Inc

Call Center Supervisor - DC

Washington, DC · On-site

Supervises and leads Call Center staff in accordance with company policies and procedures while ... Associate degree from an accredited college in Communications, Management, Health Administration ...

ITCON Services

Call Center Operator

Bethesda, MD · On-site

We are seeking dedicated Call Center Operators to support emergency communication services for the National Institutes of Health (NIH) Call Center at the Center for Information Technology (CIT) in ...

Zimmerman Associates

Call Center Agent

Bethesda, MD · On-site

$21.50/hr

Zimmerman Associates, Inc. (ZAI) is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital ...

Sparkbit 360

Call Center Agent

Washington, DC · On-site

$17 - $22.25/hr

Call Center Agent We are seeking a dedicated and motivated Call Center Agent to join our dynamic customer service team. In this role, you will serve as the primary point of contact for our valued ...

ASPEN OF DC INC

Call Center Manager

Washington, DC · On-site

$43.27/hr

Responsible for managing and optimizing call center operations through effective scheduling, real-time workforce management, and the strategic use of human and automated resources to achieve customer ...

ASPEN OF DC INC

Call Center Manager

Washington, DC · On-site

$43.27/hr

Responsible for managing and optimizing call center operations through effective scheduling, real-time workforce management, and the strategic use of human and automated resources to achieve customer ...

ROCS Grad Staffing

Call Center Representative

Rockville, MD · On-site

$16.25 - $20.50/hr

A Call Center Representative plays a key role in customer service by handling inbound or outbound calls to assist customers. Here's a general for this role: Job Title: Call Center Representative Job ...

Zimmerman Associates, Inc.

Call Center Agent

Bethesda, MD · On-site

$21.50/hr

Zimmerman Associates, Inc. (ZAI) is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital ...

Sparkbit 360

Call Center Agent

Washington, DC

$16 - $26/hr

We are seeking a dedicated and motivated Call Center Agent to join our dynamic customer service team. In this role, you will serve as the primary point of contact for our valued customers, handling ...

HealthWorks

Call Center

Leesburg, VA · On-site

$19/hr

Call Center We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin ...

ActioNet

Call Center Manager

Washington, DC

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role and be the ...

Unisys

Call Center Agent

Rockville, MD · On-site

$15.25 - $20.25/hr

Position: Support Center / Call Center Agent Duration: Long-term Location: Rockville, MD Musts * Very coachable and present themselves very professionally on phone, and like talking to people

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All JobsCall Center Associate JobsCall Center Associate Jobs in Gaithersburg, MD

Call Center Associate information

See Gaithersburg, MD salary details

$9

$18

$22

How much do call center associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for call center associate in Gaithersburg, MD is $18.11, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $20.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Gaithersburg, MD? The most popular types of Call Center jobs in Gaithersburg, MD are:
What cities near Gaithersburg, MD are hiring for Call Center Associate jobs? Cities near Gaithersburg, MD with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Gaithersburg, MD as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 31% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,667 per year, or $18.1 per hour.

Call Center Supervisor - DC

Verida Inc

Washington, DC • On-site

Full-time

Posted 14 days ago

Verida rating

5.0

Company rating: 5.0 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

LOCATION: On-site in the District of Columbia

SUMMARY:

Supervises and leads Call Center staff in accordance with company policies and procedures while partnering with management to achieve operational goals, contractual compliance, and service excellence. Responsible for hiring, training, coaching, and motivating Call Center representatives to deliver exceptional service, effectively resolve beneficiary inquiries and complaints, and consistently meet performance, quality, and customer satisfaction objectives. Monitors team performance, provides ongoing feedback and development, and fosters a positive, high-performing work environment focused on continuous improvement and outstanding member support.

ESSENTIAL FUNCTIONS


  • Ensures adherence to Call Center Policies and Procedures.
  • Ensure calls are handled efficiently, accurately, and in a timely manner.
  • Assists staff in resolving complaints or escalated calls.
  • Coach and mentor staff to achieve optimum performance levels.
  • Monitor personnel performance and participate in employee performance reviews.
  • Responsible for staff scheduling to include employee training/re-training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
  • Work with Call Center Manager to analyze call center volume. Make recommendations to staffing levels to meet Grade of Service goals.
  • Communicate and coordinate with other Supervisors to ensure Call Center performs as a cohesive unit and meets performance goals.
  • Complete human resource paperwork.
  • Other duties as assigned.


REQUIRED SKILLS AND ABILITIES

  • Ability to work well with people. Strong leadership skills.
  • Exceptional organization and time management skills.
  • Positive attitude, good judgment, and strong work ethic.
  • Demonstrate excellent interpersonal communication skills.
  • Strong computer skills. Proficiency and speed working in all Microsoft Office products.
  • Strong organizational skills, including time management and documentation.
  • Knowledge of telephone call center technologies (e.g., ACD, CRM, NICE, IEX systems)
  • 3 years of experience providing coaching and quality assurance monitoring for frontline agents.
  • 3 years of experience in a leadership role in a call center environment overseeing staff performance, quality assurance, and daily operations.


QUALIFICATION

  • Associate degree from an accredited college in Communications, Management, Health Administration, or related fields.
  • Proficient in Microsoft Office software (Word, Excel, Outlook, PowerPoint).

What Verida employees say

Pay

Benefits

Hours and flexibility

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