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Call Center Associate Jobs in Baltimore, MD (NOW HIRING)

CARCHEX

Call Center Representative

Cockeysville, MD · On-site

$20 - $26.25/hr

Compensation for Call Transfer Agent * $17.50+ per hour PLUS weekly bonus (equivalent of $20.00 ... Hunt Valley Towne Centre (Hunt Valley, MD), with plenty of free parking, access to light rail ...

Carchex

Call Center Representative

Cockeysville, MD · On-site

$20 - $26.25/hr

Compensation for Call Transfer Agent * $17.50+ per hour PLUS weekly bonus (equivalent of $20.00 ... Hunt Valley Towne Centre (Hunt Valley, MD), with plenty of free parking, access to light rail ...

CARCHEX

Call Center Representative

Cockeysville, MD · On-site

$20 - $26.25/hr

Compensation for Call Transfer Agent * $17.50+ per hour PLUS weekly bonus (equivalent of $20.00 ... Hunt Valley Towne Centre (Hunt Valley, MD), with plenty of free parking, access to light rail ...

CARCHEX LLC

Call Center Representative

Cockeysville, MD · On-site

$20 - $26.25/hr

Compensation for Call Transfer Agent * $17.50+ per hour PLUS weekly bonus (equivalent of $20.00 ... Hunt Valley Towne Centre (Hunt Valley, MD), with plenty of free parking, access to light rail ...

VECRA Inc

Customer Service Call Center Agent

Lanham, MD · On-site

$18.50/hr

Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service-disabled veteran-owned, woman-owned, and minority business enterprise (SDVOSB, WOSB, MBE) consulting ...

VECRA Inc

Customer Service Call Center Agent

Lanham, MD · On-site

Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service-disabled veteran-owned, woman-owned, and minority business enterprise (SDVOSB, WOSB, MBE) consulting ...

VECra Inc.

Customer Service Call Center Agent

Lanham, MD · On-site

$18.50/hr

Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service-disabled veteran-owned, woman-owned, and minority business enterprise (SDVOSB, WOSB, MBE) consulting ...

VECra Inc.

Customer Service Call Center Agent

Lanham, MD · On-site

$18.50/hr

Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service-disabled veteran-owned, woman-owned, and minority business enterprise (SDVOSB, WOSB, MBE) consulting ...

Serco

Call Center Rep - Temporary

Annapolis, MD · On-site

$15.75 - $19.75/hr

As a Call Center Representative, you can expect to: * Receive inbound participant phone calls and provide appropriate customer service support in accordance with defined PBGC and Serco guidelines.

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Call Center Associate information

See Baltimore, MD salary details

$8

$16

$20

How much do call center associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for call center associate in Baltimore, MD is $16.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $18.41 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Baltimore, MD? The most popular types of Call Center jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Call Center Associate jobs? Cities near Baltimore, MD with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $34,640 per year, or $16.7 per hour.

Call Center Operator - Healthcare

Mercy Medical Center

Glen Burnie, MD • On-site

$26.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

Summary
Join Our Team at Mercy Medical Center - Now Hiring a Call Center Operator in Glen Burnie!
Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023-2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.
As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.
Responsibilities
The Call Center Operator (Practice Communications Coordinator) will be the initial point of contact for all patients and this interaction will function as a key component to the overall patient experience. Responsibilities include:
  • Provide high quality customer service on every call
  • Promote teamwork and call center success
  • Responsible for satisfying the customer and maintaining the image of Mercy Medical Center.
  • Scheduling office appointments and procedures
  • Taking accurate phone messages
  • Making reminder calls to patients per office protocol
  • Taking accurate Rx refill requests and sending them through Epic to provider pools
  • Ensure referrals are in the system for upcoming appointments
  • Flag offices for patients coming with high balances
  • Sending out new patient packets
  • Scanning documents
  • Working workqueues (WQs)
  • Recommending workflow efficiencies to improve the patient experience
  • Provide patients with information on physicians, directions to locations and educational materials
  • Answer patients or physicians questions
  • Interviews callers to obtain full understanding of what information is being requested
This position requires a self-directed individual with comprehensive knowledge of insurance requirements, customer service skills, problem solving and the ability to multi-task.
Requirements
  • High School Diploma or GED
  • A minimum of one year experience preferably in a medical office setting
Min
USD $17.83/Hr.
Max
USD $26.75/Hr.
Salary Information
Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.
Benefits
Benefits Eligibility is based on your scheduled FTE status and Job Category
  • Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
  • 403(b) retirement plan with generous company match and "catch up" provision
  • Paid Time Off (PTO) & company paid holidays
  • Tuition reimbursement
  • Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
  • Employer paid Short & Long Term Disability benefits for eligible employees
  • Voluntary Benefits
  • Discounts on auto & home insurance and Verizon plans
  • Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and Values

EEO Statement
Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.

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