ZipRecruiter

Log In

1

Call Center Associate Jobs in Connecticut (NOW HIRING)

MMC Group LP

Be Seen First

Call Center Representative Needed ASAP!!!

East Hartford, CT · On-site

$19.94/hr

Thrives in a structured, high-volume call center environment Minimum Qualifications âś” High School Diploma or GED and at least 6 months of call center experience OR âś” Associate's Degree or higher ...

previous page

Showing results 41-60

All JobsCall Center Associate JobsCall Center Associate Jobs in Connecticut

Call Center Associate information

See Connecticut salary details

$8

$15

$19

How much do call center associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for call center associate in Connecticut is $15.94, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $17.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Connecticut? The most popular types of Call Center jobs in Connecticut are:
What cities in Connecticut are hiring for Call Center Associate jobs? Cities in Connecticut with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,164 per year, or $15.9 per hour.

Call Center Representative Needed ASAP!!!

MMC Group LP

East Hartford, CT • On-site

$19.94/hr

Full-time

Medical, Dental, Vision

Re-posted 28 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

Customer Service Representative

 Onsite Position
  $19.94 per Hour
  Monday through Friday | 8:30 AM to 5:00 PM
  Weekends Off!

 

Do You Love Helping People?

Are you a patient, friendly, and empathetic customer service professional who enjoys solving problems and making someone's day a little easier?

We're looking for a Customer Service Representative to join our growing team! In this role, you'll be the first point of contact for customers, providing exceptional service while assisting with account questions, program information, and password resets for an online consumer portal.

If you're a great listener, enjoy helping others, and thrive in a fast-paced call center environment, we'd love to meet you!

 

What You'll Do

As a Customer Service Representative, you'll play an important role in delivering an outstanding customer experience by:

  • Serving as the first point of contact for program participants and providers
  • Answering inbound customer calls with professionalism and empathy
  • Assisting customers with account access and password resets
  • Providing accurate information regarding programs and services
  • Documenting all customer interactions thoroughly and accurately
  • Routing calls to leadership or appropriate state agencies when needed
  • Researching customer questions and providing timely resolutions
  • Handling customer complaints according to established procedures
  • Identifying trends in customer inquiries and recommending service improvements
  • Meeting daily goals for productivity, customer satisfaction, quality, and call handling

What Makes You Successful

We're looking for someone who:

  • Loves helping people and providing exceptional customer service
  • Communicates clearly, professionally, and confidently
  • Can explain complex information in an easy-to-understand manner
  • Stays calm and professional when assisting frustrated customers
  • Enjoys problem solving and finding solutions
  • Can multitask while navigating multiple computer applications
  • Has excellent attention to detail and documentation skills
  • Demonstrates reliability, professionalism, and outstanding attendance
  • Thrives in a structured, high-volume call center environment

Minimum Qualifications

✔ High School Diploma or GED and at least 6 months of call center experience

OR

✔ Associate's Degree or higher with no prior call center experience

Additionally, candidates must:

  • Be at least 18 years of age
  • Pass a 30 WPM typing assessment
  • Successfully complete a Customer Service Assessment

Why You'll Love This Opportunity

  • $19.94 per hour
  • Monday through Friday schedule
  • No weekends required
  • Full-time, consistent hours
  • Paid training provided
  • Stable work environment
  • Opportunity to build valuable customer service experience
  • Supportive team culture
  • Make a positive impact by helping customers every day

Apply Today!

If you're passionate about customer service, enjoy helping others, and are ready to join a team that values professionalism, teamwork, and quality service, we encourage you to apply today!

Your next career opportunity could start here!

Company Description

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job.

MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.