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Call Center Associate Jobs in Connecticut (NOW HIRING)

MMC Group

Call Center Lead

East Hartford, CT · On-site

$22.04/hr

Associate degree from an accredited college or university * Experience supporting: * Medicaid ... Call center software * Customer Relationship Management (CRM) systems * Ticketing platforms

MMC Group

Call Center Lead

East Hartford, CT · On-site

$22.04/hr

Associate degree from an accredited college or university * Experience supporting: * Medicaid ... Call center software * Customer Relationship Management (CRM) systems * Ticketing platforms

Conduent, Inc.

Call Center Supervisor

East Hartford, CT · On-site

$49K - $63K/yr

Reporting to the Site Operations Manager, the Call Center Supervisor is responsible for the ... With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow ...

Town Fair Tire

Call Center

East Haven, CT · On-site

$15.50 - $20/hr

A Call Center Specialist is someone that possesses the talent for solving tough problems while focusing on delivering exceptional customer service. Being part of our team will involve you to ...

Town Fair Tire Centers

Call Center

East Haven, CT

$15.50 - $20/hr

See More See Less A Call Center Specialist is someone that possesses the talent for solving tough problems while focusing on delivering exceptional customer service. Being part of our team will ...

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Call Center Associate information

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How much do call center associate jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for call center associate in Connecticut is $15.94, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $17.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Associate, and why are they important?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What does a call center associate do?

A call center associate handles inbound or outbound customer calls to provide support, answer questions, process orders, or resolve issues. They use communication skills and may utilize customer service software to document interactions and ensure customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

What jobs pay 4000 a week without a degree?

A Call Center Associate typically does not earn $4,000 a week without additional experience or specialized skills. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or entrepreneurship, which rely on commissions, performance, or business ownership rather than formal education. Most jobs paying this amount require significant experience, certifications, or entrepreneurial effort rather than entry-level positions.

How does a Call Center Associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can offer salaries significantly higher than entry-level associate positions. These roles often require leadership skills, experience, and sometimes specialized certifications, and they may involve overseeing large teams or complex operations.

What are Call Center Associates?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

How can I make $2000 a week working from home?

A Call Center Associate can potentially earn $2000 a week by working full-time hours, often 40 or more hours, and earning commissions or bonuses in addition to base pay. Developing strong communication skills, using relevant tools like CRM software, and gaining experience can help increase earning potential, but high weekly earnings typically require advanced roles or additional responsibilities.
What are the most commonly searched types of Call Center jobs in Connecticut? The most popular types of Call Center jobs in Connecticut are:
What cities in Connecticut are hiring for Call Center Associate jobs? Cities in Connecticut with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Connecticut as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,164 per year, or $15.9 per hour.
Call Center Supervisor

Call Center Supervisor

First Choice Health Centers Inc

East Hartford, CT • On-site

$60K - $67K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

First Choice Health Centers is seeking an experienced Call Center Supervisor to lead our Call Center team. The ideal candidate will have a proven track record in supervising a team of non-exempt associates in a call center setting. This individual will be responsible for overseeing the daily operations of our call center, ensuring that our team meets performance goals and delivers exceptional customer service. You will play a critical role in managing, coaching and supporting call center representatives to achieve both individual and team objectives.
Why First Choice?
We are committed to you! We offer great training, great benefits, career growth and employee well-being! For part time employees:
  • Medical, Dental and Vision Insurance for employees working 30 hours or more
  • 20 days of Vacation, 8 Paid Holidays, and 2 Floating Holidays per year
  • Company paid Life insurance
  • Voluntary Term, Whole Life, Accident and Critical Care Insurance
  • Retirement savings program, including a safe harbor 401k with up to a 4% company match after 6 months of employment
  • Complimentary premium Calm membership (#1 mental health app)
  • Recognition programs
  • Primarily a Monday through Friday schedule working 8:00 am to 4:30 pm. There is one late night until 6 pm with an offset of leaving on Friday at 3 pm.
  • The annual pay range for this position is $60,000 - $67,000. Pay is based on several factors including but not limited to work experience certifications, etc.
For more than 25 years First Choice Health Centers has been a leading nonprofit human services organization that breaks down barriers to care helping individuals and communities live healthier lives. To learn more about First Choice Health Centers, visit us at firstchc.org.
Minimum Knowledge, Skills & Abilities Required:
  • High School diploma or equivalent required; Associate's or Bachelor's degree in Business, Management, Healthcare or related field preferred.
Experience and Training:
  • Minimum of 2 year's leadership experience
  • Minimum of 2 years' administrative support-level experience in a healthcare environment, including emphasis on patient-based customer service.
  • Minimum of 2 years' experience using an enterprise-class Electronic Health Records system, with at least one of those years supporting eClinicalWorks.
  • Previous experience in a Federally Qualified Health Center a plus
  • Strong knowledge of HIPAA rules and regulations.
  • Supervisory experience required
Standard Job Duties:
  • Team Management: Supervise, coach and mentor a team of call center representatives, providing regular feedback and performance evaluations to ensure high levels of motivation and productivity.
  • Performance Monitoring: Track and analyze key performance metrics, including call volume, response time and customer satisfaction, to identify trends and areas for improvement.
  • Training and Development: Conduct training sessions to improve team skills and knowledge, ensuring adherence to company policies, procedures and best practices.
  • Quality Assurance: Monitor and evaluate calls for quality assurance, providing constructive feedback and implementing strategies to enhance service delivery.
  • Issue Resolution: Handle escalated customer complaints and complex issues, working to resolve them effectively and maintaining high levels of customer satisfaction.
  • Reporting: Prepare and present regular reports on team performance, productivity, and other relevant metrics to management.
  • Resource Management: Ensure adequate staffing levels and manage scheduling to meet call center demands and operational needs.
  • Process Improvement: Identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness within the call center.
  • Compliance: Ensure compliance with company policies, procedures, and regulatory requirements, maintaining a high standard of ethical and professional conduct.
COVID-19 considerations: Employees of First Choice Health Centers must be vaccinated against COVID-19. Certain exemptions may apply.
First Choice is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
First Choice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.