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Call Center Associate Jobs in California (NOW HIRING)

NVISION Eye Centers

Call Center Agent

Roseville, CA · On-site

$20/hr

Nvision Eye Centers Call Center Representative NVISION ® Eye Centers is one of the largest ... Associates degree and/or other comparable degrees a plus * Bilingual is a plus (English/Spanish ...

Innergy

Call Center Representative

Van Nuys, CA · On-site

$24.28 - $27/hr

Our Call Center is Hiring! Los Angeles Police Federal Credit Union has proudly served law ... This position collaborates with teammates and the broader associate population to support a wide ...

Innergy

Call Center Representative

Van Nuys, CA · On-site

$24.28 - $27/hr

Our Call Center is Hiring! Los Angeles Police Federal Credit Union has proudly served law ... This position collaborates with teammates and the broader associate population to support a wide ...

Innergy

Call Center Representative

Van Nuys, CA

$16.75 - $20.75/hr

Our Call Center is Hiring! Los Angeles Police Federal Credit Union has proudly served law ... This position collaborates with teammates and the broader associate population to support a wide ...

Innergy

Call Center Representative

Van Nuys, CA

$16.75 - $20.75/hr

Our Call Center is Hiring! Los Angeles Police Federal Credit Union has proudly served law ... This position collaborates with teammates and the broader associate population to support a wide ...

NVISION Eye Centers

Call Center Agent

Roseville, CA

$20 - $22/hr

Ability to handle a Call Center environment: work quickly and multi-task. Qualifications * 2+ years ... Associates degree and/or other comparable degrees a plus * Bilingual is a plus (English/Spanish ...

LAPFCU

Call Center Representative

Los Angeles, CA · On-site

$16.75 - $20.75/hr

Salary: 24.28 - 27.00 Our Call Center is Hiring! Los Angeles Police Federal Credit Union has ... This position collaborates with teammates and the broader associate population to support a wide ...

NVISION Eye Centers

Call Center Agent

Roseville, CA · On-site

$20 - $22/hr

Ability to handle a Call Center environment: work quickly and multi-task. * 2+ years experience in ... Associates degree and/or other comparable degrees a plus * Bilingual is a plus (English/Spanish ...

NVISION Eye Centers

Call Center Agent

Roseville, CA · On-site

$20 - $22/hr

Ability to handle a Call Center environment: work quickly and multi-task. Qualifications * 2+ years ... Associates degree and/or other comparable degrees a plus * Bilingual is a plus (English/Spanish ...

Intelicare Direct

Call Center Supervisor

San Diego, CA · On-site

Intelicare Direct is an expanding membership-care call center located in San Diego. We are a leader in providing customer support and business for companies looking to create an external customer ...

Milan Institute

Call Center Agent

Visalia, CA · On-site

$15.25 - $20/hr

Associates Degree or equivalent required. * Previous experience in a call center or customer service role preferred. * Excellent verbal and written communication skills. * Ability to handle a high ...

DirectedLINK LLC

Call Center Supervisor

Los Angeles, CA

$80K - $100K/yr

Call Center Supervisor (Night Shift) Employment Type: Full-time Compensation Range: $80,000 - $100,000 annually Location: Los Angeles, CA Work Schedule: Onsite, Night Shift Industry: Legal Services ...

CR&R Incorporated

Call Center Representative

Stanton, CA · On-site

$24/hr

Call Center Representative Corp (Stanton) - Stanton, CA 90680 Overview Position Type Full Time Job Shift Day Education Level High School Travel Percentage None Category Call Center/Customer Service ...

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Call Center Associate information

See California salary details

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How much do call center associate jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for call center associate in California is $16.54, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Associate, and why are they important?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What does a call center associate do?

A call center associate handles inbound or outbound customer calls to provide support, answer questions, process orders, or resolve issues. They use communication skills, often work with customer service software, and may follow scripts or protocols to ensure consistent service. The role typically requires patience, active listening, and problem-solving abilities.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a Call Center Associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What job makes $10,000 a month without a degree?

A Call Center Associate typically does not earn $10,000 a month without significant experience or specialized skills. High earnings in call centers are usually associated with managerial roles, sales positions, or agents handling high-value clients, often requiring advanced skills, certifications, or performance-based bonuses. Most entry-level call center jobs offer lower salaries, but top performers or those in supervisory roles can reach higher income levels over time.

What is the highest paying call center job?

The highest paying call center jobs typically involve supervisory, managerial, or specialized roles such as call center managers, operations directors, or technical support managers, which can offer salaries significantly higher than entry-level positions. These roles often require leadership skills, industry experience, and sometimes certifications, with salaries varying based on company size and location.

What are Call Center Associates?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

Is a CSA job stressful?

A Call Center Associate (CSA) job can be stressful due to high call volumes, strict performance metrics, and the need for strong communication skills. Managing customer complaints and maintaining a positive attitude are common challenges in this role, which often requires patience and resilience.
What are the most commonly searched types of Call Center jobs in California? The most popular types of Call Center jobs in California are:
What cities in California are hiring for Call Center Associate jobs? Cities in California with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in California as of June 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 2% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $34,406 per year, or $16.5 per hour.
Call Center Agent

Call Center Agent

NVISION Eye Centers

Roseville, CA • On-site

$20/hr

Other

Posted 9 days ago

Job description

Nvision Eye Centers Call Center Representative

NVISION® Eye Centers is one of the largest ophthalmology providers in the U.S., with over ninety centers across six states including California, Nevada, Oregon, Arizona, Texas, and Utah. An innovative leader in ophthalmology, we are dedicated to providing the best patient experience through the use of the latest technology and treatment by the most talented and experienced surgeons in the industry. With more than 3,000 eye doctors referring their patients and trusting their own eyes to NVISION surgeons, NVISION Eye Centers is the Eye Doctors' #1 Choice®.

This position is responsible for ensuring the consistent delivery of customer service that exceeds expectations of our callers and our multiple center locations. This role will ensure company success by raising conversion rates from initial phone call to consultation. The ideal candidate will have a background in ophthalmology and will be able to support calls oriented towards ophthalmology.

Responsibilities
  • Answers telephone promptly in a polite and professional manner and exceeds patient satisfaction.
  • Able to answer questions related to ophthalmology and evaluate when to escalate up.
  • Presents in a professional and educated manner to all customers, patients, and Dr.'s that call in.
  • Places outbound telephone calls.
  • Researches and resolves issues to ensure patient retention and satisfaction.
  • Directs calls to other departments as needed.
  • Use sound judgment in handling calls, especially with upset patients.
  • Understanding of when to escalate calls to physicians/practice manager.
  • Schedule appointments correctly – servicing multiple centers.
  • Maintains knowledge of company products and customer service processes
  • Ability to handle a call center environment: work quickly and multi-task.
Qualifications
  • 2+ years experience in high volume call center preferred but willing to train the right person
  • Ophthalmology experience preferred
  • Associates degree and/or other comparable degrees a plus
  • Bilingual is a plus (English/Spanish)
Min

USD $20.00/Hr.

Max

USD $22.00/Hr.

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