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Call Center Associate Jobs in California (NOW HIRING)

Legacy Staffing

Call Center Associate

Shafter, CA

$21/hr

Call Center Associate (Medical) Location: Shafter, CA Employment Type: Full-Time/Temp Assignment with the potential to be hired on C ompensation: $21 as a temp, pay increase if hired on Position ...

Omni Family Health

Call Center Associate

Shafter, CA · On-site

Follow Call Center Associate Policies and Procedures Job Requirements * Ability to work under pressure, provide verbal communication, and proper telephone etiquette. * Ability and willingness to ...

Six Flags

Call Center Associate

Santa Clara, CA · On-site

$19.50 - $20.50/hr

Answer guests calls in the Call Center, while providing great guest service. * Document and ... People who love helping others and will support the needs of our guests and associates.

Home Organizers, Inc.

Call Center Representative

Whittier, CA · On-site

$17 - $21.25/hr

Call Center Associate We offer the following: Complete training Fun, fast paced environment Full time and Part-Time available Work for a solid company with a longstanding reputation Benefits offered ...

Highlands Energy

Call Center Sales Associate

Fresno, CA · On-site

$17/hr

We have immediate openings for a Bilingual - Call Center Representative at our Fresno call center. The ideal candidate will have sales experience, the ability to make a high volume of outbound calls ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$21/hr

Associates Degree preferred. License/Certification: * Possess a valid driver's license. Prior Experience: * Minimum two (2) years of experience in customer service and/or call center * Knowledge in ...

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Call Center Associate information

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How much do call center associate jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for call center associate in California is $16.54, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Associate, and why are they important?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What does a call center associate do?

A call center associate handles inbound or outbound customer calls to provide support, answer questions, process orders, or resolve issues. They use communication skills, often work with customer service software, and may follow scripts or protocols to ensure consistent service. The role typically requires patience, active listening, and problem-solving abilities.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a Call Center Associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What job makes $10,000 a month without a degree?

A Call Center Associate typically does not earn $10,000 a month without significant experience or specialized skills. High earnings in call centers are usually associated with managerial roles, sales positions, or agents handling high-value clients, often requiring advanced skills, certifications, or performance-based bonuses. Most entry-level call center jobs offer lower salaries, but top performers or those in supervisory roles can reach higher income levels over time.

What is the highest paying call center job?

The highest paying call center jobs typically involve supervisory, managerial, or specialized roles such as call center managers, operations directors, or technical support managers, which can offer salaries significantly higher than entry-level positions. These roles often require leadership skills, industry experience, and sometimes certifications, with salaries varying based on company size and location.

What are Call Center Associates?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

Is a CSA job stressful?

A Call Center Associate (CSA) job can be stressful due to high call volumes, strict performance metrics, and the need for strong communication skills. Managing customer complaints and maintaining a positive attitude are common challenges in this role, which often requires patience and resilience.
What are the most commonly searched types of Call Center jobs in California? The most popular types of Call Center jobs in California are:
What cities in California are hiring for Call Center Associate jobs? Cities in California with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in California as of June 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 2% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $34,406 per year, or $16.5 per hour.
Call Center Associate

Call Center Associate

Legacy Staffing

Shafter, CA

$21/hr

Full-time

Posted 9 days ago

Job description

Job Title: Call Center Associate (Medical)

Location: Shafter, CA
Employment Type: Full-Time/Temp Assignment with the potential to be hired on
Compensation: $21 as a temp, pay increase if hired on

Position Overview

Legacy Staffing is seeking a compassionate and customer-focused Call Center Associate on behalf of a healthcare client. This role serves as a key contact point for patients, assisting with appointment scheduling, answering inquiries, and supporting access to healthcare services. The ideal candidate thrives in a fast-paced environment, demonstrates excellent phone etiquette, and is committed to delivering high-quality patient service aligned with patient-centered care principles.

Key ResponsibilitiesPatient Communication & Scheduling
  • Answer incoming calls promptly and provide excellent customer service to all callers
  • Schedule, confirm, and update patient appointments in accordance with established procedures
  • Register patients accurately over the phone, ensuring all required information is collected
  • Conduct outbound calls for appointment reminders, follow-ups, and new patient scheduling
  • Assist patients with appointment needs and service inquiries
Patient Support & Coordination
  • Respond to patient questions, concerns, and complaints, routing issues to appropriate staff when necessary
  • Promote available healthcare services by consulting with patients and identifying their needs
  • Collaborate with internal departments to coordinate scheduling and ensure efficient patient flow
  • Explain services, payment categories, and billing procedures clearly to patients
Administrative & System Support
  • Perform tasks within the Electronic Health Record (EHR) system
  • Initiate medication refill requests as directed
  • Maintain accurate documentation and patient records
  • Follow all call center protocols and departmental procedures
  • Attend required training programs related to healthcare services and programs
Compliance & Organizational Participation
  • Maintain strict HIPAA compliance and confidentiality of patient information
  • Ensure compliance with all local, state, and federal regulations
  • Participate in Quality Assurance / Quality Improvement (QA/QI) initiatives
  • Learn and utilize Electronic Health Record (EHR) and related systems
  • Support patient-centered care models and organizational values in all interactions
Qualifications, Education & Experience
  • High school diploma or GED required
  • Minimum 1 year of experience in a medical call center or healthcare office setting preferred
  • Experience handling patient calls, scheduling appointments, and addressing inquiries
  • Medical Assistant certification is a plus but not required
  • Bilingual English / Spanish preferred
  • Familiarity with medical terminology and triage procedures preferred
  • Experience with EHR systems is a plus
Skills & Competencies
  • Excellent verbal communication and telephone etiquette
  • Strong customer service and interpersonal skills
  • Ability to multitask and work efficiently in a high-volume call environment
  • Compassionate and patient-centered approach, especially in challenging situations
  • Strong organizational and problem-solving skills
  • Ability to work independently and as part of a team
  • Ability to engage respectfully with diverse patient populations
Reporting Relationship
  • Reports to Call Center or Operations Leadership