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Call Center Assistant Jobs in Nevada (NOW HIRING)

UHS

Medical Assistant - Call Center

Sparks, NV · On-site

$18.25 - $23.25/hr

This Medical Assistant opportunity is full-time, offers full benefits and a convenient day shift schedule. This position is responsible for performing a wide variety of patient care duties which ...

UHS

Medical Assistant - Call Center

Sparks, NV · On-site

$19.14 - $28.72/hr

This Medical Assistant opportunity is full-time, offers full benefits and a convenient day shift schedule. This position is responsible for performing a wide variety of patient care duties which ...

UHS

Medical Assistant - Call Center

Sparks, NV

$18.25 - $23.25/hr

This Medical Assistant opportunity is full-time, offers full benefits and a convenient day shift schedule. This position is responsible for performing a wide variety of patient care duties which ...

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Call Center Assistant information

What is a call center assistant?

Call center assistants are professionals who handle incoming and outgoing customer calls for a company. They assist customers by answering questions, resolving complaints, providing information about products or services, and sometimes processing orders or troubleshooting issues. Their role is crucial for maintaining positive customer relationships and ensuring customer satisfaction. Call center assistants often use specialized software to manage calls and document interactions, and they work in various industries such as retail, healthcare, finance, and telecommunications.

What are the key skills and qualifications needed to thrive as a call center assistant?

To thrive as a Call Center Assistant, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer literacy are typically required. Patience, active listening, and adaptability help you deliver excellent customer service and handle challenging situations. These skills and qualities are crucial for resolving customer issues efficiently and maintaining high satisfaction in a fast-paced environment.

What are some common challenges faced by call center assistants, and how can I prepare for them?

Call Center Assistants often encounter challenges such as handling high call volumes, managing difficult or frustrated customers, and adapting to rapidly changing procedures or scripts. To succeed, it's helpful to develop strong communication skills, patience, and the ability to stay calm under pressure. Familiarizing yourself with the company's products or services and practicing active listening can also make daily interactions smoother and more effective. Most call centers provide training, but coming in with a positive attitude and willingness to learn can set you apart.

What is the difference between Call Center Assistant vs Customer Service Representative?

AspectCall Center AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Industry UsageCommonly used in call centers and telecommunication companiesUsed across various industries including retail, banking, and tech
Primary RoleAssist with call handling, basic customer inquiriesHandle customer inquiries, resolve issues, provide information

Both roles involve customer interaction and require similar credentials. Call Center Assistants typically focus on inbound or outbound calls within call centers, while Customer Service Representatives may work in diverse settings and handle a broader range of customer issues. The roles often overlap, but the context and environment differ slightly.

Can I get a call center assistant job with no experience?

Yes, entry-level call center assistant positions often do not require prior experience and may provide on-the-job training. Strong communication skills and a customer-focused attitude are typically valued, and some employers may prefer candidates with basic computer skills or a high school diploma.

What are the most commonly searched types of Call Center jobs in Nevada?

The most popular types of Call Center jobs in Nevada are:

What cities in Nevada are hiring for Call Center Assistant jobs?

Cities in Nevada with the most Call Center Assistant job openings:

Infographic showing various Call Center Assistant job openings in Nevada as of August 2026, with employment types broken down into 2% As Needed, 84% Full Time, 12% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Supervisor, Member Services

Las Vegas, NV • On-site

LIBERTY DENTAL
1 - 10 employees
Learn more about LIBERTY DENTALexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Lead a High-Performing Call Center Team and Make a Meaningful Impact on Member Experience
At Liberty Dental Plan, we are committed to delivering exceptional service to our members. We are seeking an experienced and motivated Supervisor, Member Services to lead daily call center operations, inspire a customer-focused team, and drive performance excellence. If you thrive in a fast-paced environment, enjoy coaching and developing employees, and are passionate about creating outstanding member experiences, we encourage you to apply.
About the Role
The Supervisor, Member Services is responsible for overseeing all call center activities and ensuring operational goals, service standards, and performance objectives are consistently met or exceeded. This role provides leadership, coaching, performance management, and operational oversight while fostering a positive and productive team environment.
What You'll Do
  • Supervise daily call center operations and ensure service level goals and performance guarantees are achieved.
  • Monitor call volumes and collaborate with analysts to adjust staffing levels based on business needs.
  • Coach, mentor, and motivate team members to deliver exceptional customer service and professional interactions.
  • Foster a positive team culture through employee engagement initiatives, recognition programs, and morale-building activities.
  • Conduct performance evaluations and provide ongoing coaching and development.
  • Address employee performance concerns through progressive coaching and corrective action when appropriate.
  • Manage agent performance and implement improvements to increase efficiency and service quality.
  • Handle escalated member inquiries and ensure timely resolution and documentation.
  • Partner with internal departments to resolve complex member issues and improve service outcomes.
  • Monitor live and recorded calls to evaluate quality, accuracy, and adherence to standards.
  • Review and analyze call center metrics, trends, and reports to identify opportunities for improvement.
  • Communicate project updates and operational performance to leadership.
  • Develop and maintain departmental policies, procedures, and best practices.
  • Identify training needs and coordinate development opportunities for staff.
  • Support recruiting and staffing efforts in partnership with Human Resources and staffing agencies.
  • Assist with call center operations and Help Desk activities as needed.
  • Participate in continuous improvement initiatives that enhance service, efficiency, and compliance.
  • Ensure adherence to regulatory requirements, privacy standards, and company policies.
What You'll Bring
Required Qualifications
  • High school diploma or GED.
  • Minimum of 2 years of call center supervisory experience.
  • Minimum of 4 years of customer service experience.
  • Minimum of 2 years of dental industry experience.
  • Strong leadership, coaching, and team development skills.
  • Ability to make sound business decisions and solve problems effectively.
  • Experience managing performance metrics and operational objectives.
  • Strong organizational skills with the ability to manage multiple priorities and deadlines.
  • Ability to work independently while collaborating across departments.
Preferred Qualifications
  • Advanced Microsoft Excel skills, including data analysis and reporting.
  • Experience creating or maintaining Microsoft Access databases.
  • Knowledge of call center operations, metrics, and telecommunications technology.
  • Project management experience.
  • Ability to analyze operational data and develop actionable recommendations.
Why Join Liberty Dental Plan?
  • Lead a team that directly impacts member satisfaction and service excellence.
  • Play a key role in developing employees and shaping a positive workplace culture.
  • Partner with cross-functional teams to improve processes and drive operational success.
  • Contribute to continuous improvement initiatives that make a meaningful difference for members and the organization.
  • Take ownership of a highly visible leadership role with opportunities to influence performance and results.
Work Environment
This position is primarily performed in an office environment and involves extensive computer use, sitting, typing, and close visual work.
Ready to Make an Impact?
If you're an experienced call center leader with a passion for customer service, employee development, and operational excellence, we'd love to hear from you. Apply today and help Liberty Dental Plan deliver exceptional service to the members and communities we serve.
Location
Our employees are distributed in office locations in multiple markets across the United States. We are unable to hire or allow employees to work outside of the United States.
What Liberty Offers
Happy, healthy employees enhance our ability to assist our members and contribute more actively to their communities. That's why Liberty offers competitive and attractive benefit packages for our employees. We strive to care for employees in ways that promote wellness and productivity.
Our first-class benefits package supports employees and their dependents with:
  • Competitive pay structure and savings options to help you reach your financial goals.
  • Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.
  • Affordable medical insurance, with low-cost premiums for employee-only coverage. Liberty subsidizes the cost for eligible dependents enrolled in the plan.
  • 100% employer-paid dental coverage for employees and eligible dependents.
  • Vision insurance with low-cost premiums for employee-only coverage and dependents.
  • Company-paid basic life and AD&D insurance, equal to one times your base salary, with options to purchase additional supplemental coverage.
  • Flexible Spending Accounts for healthcare and dependent care expenses.
  • Voluntary benefit programs, including accident, critical illness, and hospital indemnity insurance.
  • Long-term disability coverage.
  • Expansive wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts.
  • Employee Assistance Program (EAP) to support mental health and well-being.
  • Generous vacation and sick leave policies, with the ability to roll over unused time.
  • 10 paid company holidays.
  • Tuition reimbursement for eligible educational expenses.
  • Remote or hybrid work options available for various positions.

Compensation
In the spirit of pay transparency, the base salary range for this position is $56,000 - $63,000 annually, not including fringe benefits or potential bonuses. At Liberty, your final base salary will be determined by factors such as geographic location, skills, education, and experience. We are committed to pay equity and also consider the internal equity of our current team members when making final compensation decisions.
Please note that the range listed represents the full base salary range for this role. Typically, offers are not made at the top of the range to allow for future salary growth.
Liberty Dental Plan commits to maintaining a work environment that acknowledges all individuals within the workplace and will continue to engage in practices that are inclusive of all backgrounds, experiences, and perspectives. We strive to have every person within the organization have a sense of belonging while encouraging individuals to unleash their full potential. Liberty will leverage diverse perspectives in building high performance teams and organizational culture.
Liberty Dental Plan will continue to strengthen and develop external partnerships by providing equitable health care access and improving population health in the communities we serve.
We comply with all applicable laws and regulations on non-discrimination in employment, recruitment, promotions, and transfers, as well as work authorization and employment eligibility verification requirements.
Sponsorship and Relocation Specifications
Liberty Dental Plan is an Equal Opportunity Employer / VETS / Disabled.
No relocation assistance or sponsorship available at this time.

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