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Call Center Agent Jobs in Bolingbrook, IL (NOW HIRING)

Gobeacon

Bi-Lingual Call Center Agent

Chicago, IL · On-site

$18.50/hr

We are hiring for onsite bi-lingual Call Center Representatives to join our team. Pay for this position is $17.00 for training then $18.50 once training is complete. The Customer Service ...

LHH US

Call Center Representative

Naperville, IL

$17.50 - $18/hr

Call Center Representative Location: Naperville, IL (100% Onsite) Schedule: Monday-Friday, 9A-6P or 10A-7P Training Schedule: Monday-Friday, 8:00 AM-4:30 PM for the first 5 weeks We are seeking a ...

LHH US

Call Center Representative

Naperville, IL

$17.50 - $18/hr

Call Center Representative Location: Naperville, IL (100% Onsite) Schedule: Monday-Friday, 9A-6P or 10A-7P Training Schedule: Monday-Friday, 8:00 AM-4:30 PM for the first 5 weeks We are seeking a ...

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All JobsCall Center Agent JobsCall Center Agent Jobs in Bolingbrook, IL

Call Center Agent information

See Bolingbrook, IL salary details

$10

$17

$24

How much do call center agent jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for call center agent in Bolingbrook, IL is $17.02, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $18.80 per hour, depending on experience, location, and employer.

What is a call center agent?

A call center agent accepts incoming calls or makes outgoing calls for a business in a call center. These calls may be for a variety of situations, such as customer service, sales calls, product instructions, and billing inquiries. You may be responsible for taking orders, handling customer complaints, and answering questions from callers. In sales jobs, your duties may also include setting appointments and making product sales. Many call center agents are promoted to inside sales or other jobs after excelling at their work in the call center.

What are the key skills and qualifications needed to thrive as a call center agent?

To thrive as a Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is essential. Patience, active listening, and resilience under pressure are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and high-quality service in a fast-paced environment.

What are some common challenges faced by call center agents and how can they be managed effectively?

Call center agents often encounter challenges such as handling high call volumes, managing difficult or emotional customers, and adhering to strict performance metrics. Effective time management, active listening, and maintaining a positive attitude can help agents manage stress and deliver quality service. Most call centers provide training, supportive supervisors, and access to knowledge bases, which can assist agents in resolving issues efficiently and maintaining job satisfaction.

What is the difference between Call Center Agent vs Customer Service Representative?

AspectCall Center AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in a shared space, handling inbound/outbound callsOffice or remote settings, handling customer inquiries via phone, email, or chat
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, banking, tech companies, service providers
Common Search & ComparisonOften compared for similar roles in customer support

Both Call Center Agents and Customer Service Representatives handle customer inquiries and require similar credentials. The main difference lies in their work environment and communication channels, with Call Center Agents primarily working in call centers handling calls, while Customer Service Reps may work in various settings and handle multiple communication methods.

More about Call Center Agent jobs

What are the most commonly searched types of Call Center Agent jobs in Bolingbrook, IL?

The most popular types of Call Center Agent jobs in Bolingbrook, IL are:

What are popular job titles related to Call Center Agent jobs in Bolingbrook, IL?

For Call Center Agent jobs in Bolingbrook, IL, the most frequently searched job titles are:

What job categories do people searching Call Center Agent jobs in Bolingbrook, IL look for?

The top searched job categories for Call Center Agent jobs in Bolingbrook, IL are:

What cities near Bolingbrook, IL are hiring for Call Center Agent jobs?

Cities near Bolingbrook, IL with the most Call Center Agent job openings:

Call Center Agent jobs near you
Infographic showing various Call Center Agent job openings in Bolingbrook, IL as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $35,410 per year, or $17 per hour.

Restaurant Call Center Agent

Paisans Pizzeria

Berwyn, IL

$14 - $18/hr

Other

Re-posted 15 days ago

Job description

Restaurant Call Center Agent (5pm-midnight)Berwyn, IL, 60402

We are seeking highly motivated and customer-oriented individuals to join our team as a Restaurant Call Center Agent. The successful candidate will be responsible for answering incoming calls from customers, taking orders, and providing excellent customer service.

At this time, we are looking for candidates available for the late shift. Weekday and weekend nights needed from approximately 5pm-midnight.
Responsibilities:
  • Answer incoming calls from customers and take orders
  • Provide excellent customer service
  • Resolve customer complaints and issues
  • Upsell menu items and promotions
  • Enter orders accurately into the system
  • Communicate with restaurant staff to ensure timely and accurate order delivery
  • Follow up with customers to ensure satisfaction
  • Maintain a clean and organized work area
Requirements:
  • High school diploma or equivalent
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment
  • Strong attention to detail
  • Ability to multitask and prioritize
  • Basic computer skills
  • Flexibility to work evenings and weekends

Apply