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Call Associate Jobs in Santaquin, UT (NOW HIRING)

Balance Health

Patient Services Representative

Provo, UT · On-site

$16.50 - $21/hr

Adhere to phone activity/compliance standards to include, HIPAA, ACW, and minimum call volume ... Associate degree or equivalent preferred * 1+ year of customer service experience * 1+ year of ...

Carvana

Auto Body Prepper

Eagle Mountain, UT

How To Get Started Join the Carvana team by applying on this page , or call one of our recruiters ... Detailing, Inventory Associate (Car Porters), Photo, Parts Associate, Inspection, and Coordinator ...

Carvana

Auto Body Prepper

Eagle Mountain, UT · On-site

How To Get Started Join the Carvana team by applying on this page , or call one of our recruiters ... Detailing, Inventory Associate (Car Porters), Photo, Parts Associate, Inspection, and Coordinator ...

Sunbelt Rentals

Equipment Rental Specialist

Provo, UT · On-site

$21.38 - $25.38/hr

From pumps to scaffolding to general construction tools, we aim to be the only call needed to ... Associate, Manager Trainee, Manager in Training, Skilled Craftsman, Brand Ambassador Base Pay Range ...

Renuity

Retail Brand Ambassador

Provo, UT · On-site

$80K/yr

Customer Service Roles (in-person or call center) * Retail (sales associates, cashiers, team leads, merchandisers) * Restaurants (servers, bartenders, hosts, front-of-house staff) * Hospitality ...

Renuity

Retail Brand Ambassador

Provo, UT · On-site

$80K/yr

Customer Service Roles (in-person or call center) * Retail (sales associates, cashiers, team leads, merchandisers) * Restaurants (servers, bartenders, hosts, front-of-house staff) * Hospitality ...

Sunbelt Rentals

Equipment Rental Specialist

Provo, UT · On-site

$21.38 - $25.38/hr

From pumps to scaffolding to general construction tools, we aim to be the only call needed to ... Associate, Manager Trainee, Manager in Training, Skilled Craftsman, Brand Ambassador Base Pay Range ...

Stotz Equipment

Shop Tech II/Diesel Mechanic

Nephi, UT · On-site

$22.50 - $29.75/hr

Flexible with work schedule including shift variations and after-hours call response * Strong ... Formal training such as an Associate's degree or Trade School Certificate in Mechanical Systems ...

Hrsystem

Account Manager

Springville, UT

... associates. We focus on maintaining a safe work environment and strive to achieve zero injuries ... Optimizes CRM utilization for pipeline management and consistent call note activity * Perform other ...

Stotz Equipment

Shop Tech II/Diesel Mechanic

Nephi, UT

$22.50 - $29.75/hr

Flexible with work schedule including shift variations and after-hours call response * Strong ... Formal training such as an Associate's degree or Trade School Certificate in Mechanical Systems ...

Stotz Equipment

Shop Tech II/Diesel Mechanic

Nephi, UT · On-site

$22.50 - $29.75/hr

Flexible with work schedule including shift variations and after-hours call response * Strong ... Formal training such as an Associate's degree or Trade School Certificate in Mechanical Systems ...

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All JobsCall Associate JobsCall Associate Jobs in Santaquin, UT

Call Associate information

See Santaquin, UT salary details

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$17

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How much do call associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for call associate in Santaquin, UT is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $18.51 per hour, depending on experience, location, and employer.

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What cities near Santaquin, UT are hiring for Call Associate jobs?

Cities near Santaquin, UT with the most Call Associate job openings:

Call Associate jobs near you

Patient Services Representative

Balance Health

Provo, UT • On-site

$16.50 - $21/hr

Other

Posted 23 days ago

Job description

Patient Services Representative

The Patient Services Representative functions as a member of the patient care team. The position performs clinical tasks and procedures to support the delivery of care and to promote efficient use of the physician's time as well as performs all clerical duties required to complete patient Check-in/Check-out. The Patient Services Representative is responsible for assisting patients obtain services in a timely manner and assuring efficient utilization of the physician's appointment schedule and in the coordination of patient care. This position administers and coordinates referrals and service authorization process, rooming duties and performs other clinic front desk activities. This position will work out of the Provo clinic.

Duties and Responsibilities

  • Complete initial intake and follow-up calls with patients via inbound and outbound calls/dialer to include identifying and resolving patient concerns within the process or product.
  • Processes requests for prescription refills according to established practice.
  • Promptly and accurately reports and refers patient's concerns and symptoms, reactions, changes (appropriate to age) to licensed clinic personnel.
  • Schedules and edits and maintains patient physician appointments for new and returning patients, using the scheduling system.
  • Effectively responds to inquiries from patients, their relatives and/or referring physicians on services and provides accurate information in a timely fashion.
  • Acts as a patient advocate, coordinator and liaison for clinic in dealing with the community.
  • Acts as non-clinical liaison/concierge/navigator for the referred patients in any way the patient needs before, during or after an encounter.
  • Clerical Duties
  • Meet or exceed monthly departmental goals as established by Ops management.
  • Adhere to phone activity/compliance standards to include, HIPAA, ACW, and minimum call volume

Requirements

  • Knowledge of clinical staffing, office organization operations and functions use of computer word processing and database applications
  • Excellent communication skills by telephone in person and in writing
  • Ability to multitask and maintain records and information
  • Ability to establish and maintain cooperative and effective working relationships
  • Ability to maintain confidentiality of patient Information

Education and Experience

  • Minimum of high school diploma or equivalent
  • Associate degree or equivalent preferred
  • 1+ year of customer service experience
  • 1+ year of medical office experience preferred

About Balance Health

Balance Health empowers people to live full lives by helping them improve and maintain mobility. We do this by bringing together leading podiatrists, orthopedic surgeons, vascular surgeons, and physical therapists and providing them the tools and resources necessary to deliver exceptional patient care. This mission has made us the fastest growing lower-extremity focused Physician Practice.

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