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Call Associate Jobs in Lafayette, IN (NOW HIRING)

LHH US

Medical Scheduler

Lafayette, IN

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Minimum 1 year of recent call center experience required. * Ability to multitask and use multiple ... Liam Connery Benefit offerings available for our associates include medical, dental, vision, life ...

LHH US

Medical Scheduler

Lafayette, IN · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Minimum 1 year of recent call center experience required. * Ability to multitask and use multiple ... Liam Connery Benefit offerings available for our associates include medical, dental, vision, life ...

Franciscan Health

Imaging Technologist

Lafayette, IN · On-site

... call rotation -Friday/Monday 12hrs and Sat/Sun 8hrs or * 4 x 10hrs (variable days M-F) + call ... Preferred Associate's Degree in Radiology * Required Certificate in Radiology * Basic Life Support ...

Franciscan Alliance

Imaging Technologist

Lafayette, IN · On-site

... call rotation -Friday/Monday 12hrs and Sat/Sun 8hrs or * 4 x 10hrs (variable days M-F) + call ... Preferred Associate's Degree in Radiology * Required Certificate in Radiology * Basic Life Support ...

Franciscan Health

Imaging Technologist

Lafayette, IN · On-site

... call rotation -Friday/Monday 12hrs and Sat/Sun 8hrs or * 4 x 10hrs (variable days M-F) + call ... Preferred Associate's Degree in Radiology * Required Certificate in Radiology * Basic Life Support ...

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All JobsCall Associate JobsCall Associate Jobs in Lafayette, IN

Call Associate information

See Lafayette, IN salary details

$9

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How much do call associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for call associate in Lafayette, IN is $18.29, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.42 per hour, depending on experience, location, and employer.

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

Call Associate jobs near you

Medical Scheduler

LHH US

Lafayette, IN

$16/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Let's talk! LHH Recruitment Solutions is searching for a customer service-focused individual for a contract-to-hire Patient Scheduling role with a well-renowned healthcare network in the Lafayette, IN area! What You'll Be Doing
  • Handle a high volume of calls daily to schedule appointments, procedures, and diagnostic tests for patients.
  • Answer patient questions regarding the process for scheduled appointments and procedures.
  • Communicate effectively with patients to ensure their understanding of appointment details and directions.
  • Provide exceptional customer service via phone at all times.
Qualifications
  • Minimum 1 year of recent call center experience required.
  • Ability to multitask and use multiple screens required.
  • Ability to showcase and provide excellent customer service required.
Work Hours: 9:00 AM to 5:30 PM M-F Job Type: Contract-to-hire & 40 hrs/wk
Pay Details: $16.00 per hour
Search managed by: Liam Connery
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.