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Call Associate Jobs in Center, KY (NOW HIRING)

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Call Associate information

See Center, KY salary details

$8

$16

$27

How much do call associate jobs pay per hour?

As of May 30, 2026, the average hourly pay for call associate in Center, KY is $16.24, according to ZipRecruiter salary data. Most workers in this role earn between $12.93 and $17.26 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Associate, and why are they important?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What are some common challenges faced by Call Associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What are Call Associates?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What does a call center associate do?

A call center associate handles inbound or outbound customer calls to provide support, answer questions, resolve issues, and process transactions. They use communication skills and customer service tools to assist clients efficiently and often work in a team environment with performance metrics to meet service goals.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What are the most commonly searched types of Call jobs in Center, KY? The most popular types of Call jobs in Center, KY are:
Call Associate jobs near you

Certified Nursing Assistant

Metcalfe Nursing and Rehab

Edmonton, KY

$15.25 - $26/hr

Full-time

Posted 16 days ago

Job description

Position: State Tested Nurse Assistant – SRNA / STNA / CNA

A Rewarding 5 STAR QUALITY Experience: It is empowering to take pride in the work you do and aim to promote positive and proactive relationships with co-workers and residents.

Our philosophy promotes your mission: Our facility is dedicated to improving the quality of life and general well-being of all our residents, staff, associates, and families, by providing an enriching environment for those who have devoted their lives to the health care field.

Job Summary: Ensures that resident's personal care needs are being met in accordance with Residents' wishes and Care Plan Objectives.

Job Type: Full time / Part time

Schedule: 12-hour shifts 7am-7pm or 7pm to 7am

Great benefits!

  • Work with a leader that leads by example

  • PTO Accrual

  • Flexible Schedules

  • Competitive pay

    Commiserate with experience

  • Overtime available

  • Insurance options available

Responsibilities:

  • Answers signal lights, bells, or intercom system to determine residents' needs and ensures call lights are within reach of resident.

  • Ensures that residents' who are unable to call for help are checked frequently.

  • Gives direct resident care such as bathing, dressing, and grooming of residents.

  • Explains procedures to residents.

  • Assists residents as necessary in their activities of daily living.

  • Additional duties as assigned.

Qualifications & Educations:

· Ability to communicate with residents and nursing staff.

· Ability to speak, read, and write English.

· Prior experience as LTC nursing assistant preferred, or equivalent combination of education and experience.

· Successful completion of State Approved Nursing Assistant Training.

· Good standing in the state registry is required.

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