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Call Associate Jobs in Calgary, AB (NOW HIRING)

mSupply

Warehouse Associate

Calgary, AB · On-site

$18.45 - $19.45/hr

With more than 2,000 associates across the U.S. and Canada, mSupply's family of brands delivers ... call. * Adequately assists shipping, receiving, transfers, unloading trucks, checking in ...

Robert Half

Senior Associate (Technology)

Calgary, AB · On-site

Senior Associates market our services via telephone, video and by conducting in-person meetings ... You may submit your application materials online or call 1.877.912.6253 for additional ways to ...

EssilorLuxottica Group

Sales Associate

Calgary, AB · On-site

Our highly qualified associates are passionate about customer satisfaction. We proudly offer every ... call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id ...

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All JobsCall Associate JobsCall Associate Jobs in Calgary, AB

Call Associate information

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

Call Associate jobs near you

Litigation Associate, 3+ Year Call

Lawson Lundell

Calgary, AB • On-site

Full-time

Posted 20 days ago

Job description

Lawson Lundell LLP is seeking a talented and highly motivated litigation lawyer with more than 3 years of experience in corporate litigation matters to join our Calgary office. Candidates with additional areas of focus, including employment, regulatory, and insolvency, are also invited to apply. As a member of our esteemed litigation team, you will have the opportunity to grow and thrive in a collaborative and supportive environment while handling complex and high-stakes legal matters.

About Lawson Lundell LLP:

Lawson Lundell LLP is a leading full-service business law firm with offices in Vancouver, Kelowna, Calgary, and Yellowknife. The firm is known for its practical and strategic approach to legal and business problems, exceptional client service, professional excellence, and a collaborative workplace culture. Our firm has received national and international recognition, including, most recently, recognition as one of BC's Top Employers for 2026.


The Culture of our Calgary Office:

At Lawson Lundell LLP, we prioritize creating a positive and supportive work environment where everyone can thrive. Our Calgary office embodies this culture with its friendly and collaborative atmosphere. Associates receive dedicated mentorship from senior lawyers and will be supported to build connections with lawyers from the firm's other offices. We believe that teamwork is essential to providing the highest quality legal services, and we actively foster a cooperative and inclusive environment.

Required qualifications:

  • More than 3 years' experience in commercial litigation.
  • Experience leading matters and working effectively with teams, large and small.
  • Strong analytical and problem-solving skills.
  • Proven ability to handle complex and high-stakes litigation matters.
  • Strong written and oral communication skills.
  • Evidence of a client-service orientation.
  • Enthusiasm and commitment to the practice of law.

Interested candidates are encouraged to submit their resume and cover letter to Amy Binder, Legal Talent Advisor.

We thank all applicants for their interest and will contact those with whom we wish to schedule an interview.

Apply