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Call Associate Jobs in Atlanta, GA (NOW HIRING)

Phoenix Senior Living

Resident Care Associate

Tucker, GA · On-site

$15 - $16/hr

Responds to security system and resident call bells promptly & immediately; takes appropriate ... Associate | CNA * High School education preferred and may be required by the state * Previous ...

Phoenix Senior Living

Resident Care Associate

Canton, GA · On-site

$12.50 - $15/hr

Responds to security system and resident call bells promptly & immediately; takes appropriate ... Associate | CNA * High School education preferred and may be required by the state * Previous ...

Phoenix Senior Living

Resident Care Associate

Canton, GA · On-site

$12.50 - $15/hr

Responds to security system and resident call bells promptly & immediately; takes appropriate ... Associate CNA * High School education preferred and may be required by the state * Previous ...

Phoenix Senior Living

Resident Care Associate

Tucker, GA · On-site

$15 - $16/hr

Responds to security system and resident call bells promptly & immediately; takes appropriate ... Associate | CNA * High School education preferred and may be required by the state * Previous ...

Phoenix Senior Living

Resident Care Associate

Marietta, GA · On-site

$14.25 - $17.25/hr

Responds to security system and resident call bells promptly & immediately; takes appropriate ... Associate | CNA * High School education preferred and may be required by the state * Previous ...

Phoenix Senior Living

Resident Care Associate

Canton, GA · On-site

$12.50 - $15/hr

Responds to security system and resident call bells promptly & immediately; takes appropriate ... Associate | CNA * High School education preferred and may be required by the state * Previous ...

Phoenix Senior Living

Resident Care Associate

Cumming, GA · On-site

$13.50 - $16/hr

Responds to security system and resident call bells promptly & immediately; takes appropriate ... Associate CNA * High School education preferred and may be required by the state * Previous ...

Phoenix Senior Living

Resident Care Associate

Cumming, GA · On-site

$13.50 - $16/hr

Responds to security system and resident call bells promptly & immediately; takes appropriate ... Associate | CNA * High School education preferred and may be required by the state * Previous ...

Phoenix Senior Living

Resident Care Associate

Cumming, GA · On-site

$13.50 - $16/hr

Responds to security system and resident call bells promptly & immediately; takes appropriate ... Associate | CNA * High School education preferred and may be required by the state * Previous ...

Fox Theatre, Inc.

Ticket Office Associate

Atlanta, GA · On-site

$16/hr

Ticket Office Associates ensure that the customer service in the Ticket Office consistently exceeds ... Sell Tickets at the Ticket Office window and distribute Will Call Tickets. * Disseminate ...

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All JobsCall Associate JobsCall Associate Jobs in Atlanta, GA

Call Associate information

See Atlanta, GA salary details

$9

$18

$30

How much do call associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for call associate in Atlanta, GA is $18.29, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.42 per hour, depending on experience, location, and employer.

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What are the most commonly searched types of Call jobs in Atlanta, GA?

The most popular types of Call jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Call Associate jobs?

Cities near Atlanta, GA with the most Call Associate job openings:

Call Associate jobs near you

Resident Care Associate

Phoenix Senior Living

Tucker, GA • On-site

$15 - $16/hr

Full-time

Re-posted 7 days ago

Phoenix Senior Living rating

4.0

Company rating: 4.0 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

243rd of 247 rated social care providers

Job description

Description:

The Phoenix at Tucker is hiring Resident Care Associates to join their team!

Shift Details:

Mon-Fri; Every other weekend required

The Resident Care Associate reports directly to the Family Experience Director, Pearl Director or the Assistant Family Experience Director.

PURPOSE

Resident Care Associate | CNA

The Resident Care Associate is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living and

Memory care neighborhoods. This role includes providing hands on care, physical and emotional support as outlined in each resident’s Personalized Service Plan (PSP) while maintaining a safe, comfortable home like environment. The Resident Care Associate is responsible for demonstrating all elements of wellness, remaining in accordance with federal, state and local standards and regulations and Phoenix policies to promote the highest degree of quality care and services to our residents.

PRINCIPLE DUTIES AND RESPONSIBILITIES

RESIDENT CARE

Resident Care Associate | CNA

  • Participates in the development of the Personalized Service Plans and updates; attends service plan review meetings with families as requested
  • Follows the hydration schedule established for the residents is maintained during the shift
  • Completes resident meal attendance sheets have been completed and any resident who has not dined in the dining room has been provided room service and / or accounted for.
  • Knows and complies with all resident rights
  • Initiates, assigns, and assist with activities, as appropriate
  • Check all assigned residents daily for cleanliness, appropriate clothing, any continence issues and change in condition
  • Uses proper sanitary procedures and universal precautions
  • Checks on assigned resident rooms daily for general cleanliness and neatness and takes appropriate action; ensures high risk rooms are double checked
  • Assist with conducting laundry rooms, common areas – including bathrooms – checks for cleanliness and any exposed hazardous chemicals; and takes appropriate action (i.e. contacting housekeeping, personally cleaning the room, securing the chemicals)
  • Completes all ADLs for assigned residents according to the resident’s Personalized Service Plan (PSP)
  • Responds to security system and resident call bells promptly & immediately; takes appropriate action including resetting call bells

EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATION

Resident Care Associate | CNA

  • High School education preferred and may be required by the state
  • Previous experience working with elders or disabled individuals, preferred
  • Must be at least 18 years of age to perform the personal care aspects of the RCA position
  • Knowledge and experience in Assisted Living industry and Dementia care or Skilled Nursing, preferred
  • Ability to work weekends, evenings and flexible hours, available to our customers at peak service delivery days and times


Requirements:


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