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Call Associate Jobs in Atlanta, GA (NOW HIRING)

Zoo Atlanta

Call Center Associate

Atlanta, GA · On-site

Call Center Associate The Call Center Associate is responsible for providing an excellent sales and guest experience over the phone. They will assist the department with achieving the annual business ...

New

Emory Healthcare

Call Center Associate

Tucker, GA · On-site

And more Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This ...

Emory Healthcare

Call Center Associate

Tucker, GA · On-site

And more Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This ...

Georgia

Associate - Call Center

Lawrenceville, GA · On-site

$38K/yr

Associate - Call Center Agency: Gwinnett Technical College Job Requisition ID: JR0000003553 Shift: Not Applicable (United States of America) Compensation Details: $38,480/YR Employment Terms: This ...

Comsult Connect

Call Center Representative

Atlanta, GA · On-site

$15.50 - $19.25/hr

High school diploma or equivalent; associate or bachelor's degree preferred * Proven experience in a customer service or call center role * Excellent verbal and written communication skills * Strong ...

Net Commesh

Call Center Representative

Atlanta, GA · On-site

$13.75 - $17.25/hr

High school diploma or equivalent; associate or bachelor's degree preferred * Proven experience in a customer service or call center role * Excellent verbal and written communication skills * Strong ...

Ova Technologies

Call Center Agent

Alpharetta, GA · On-site

$14.75 - $19.25/hr

Associate's or Bachelor's degree preferred. * 1+ year of experience in a call center, customer service, or support role preferred. * Basic computer and data entry skills. Required Skills * Excellent ...

Luminary Hotel & Co

Event Manager

Fayetteville, GA · On-site

$52 - $76/hr

... Call Associate Benefits Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employeesMainsail is an Equal Opportunity Employer and it does not discriminate on the ...

Verida Inc

Call Center Supervisor - WI

Villa Rica, GA · On-site

Associate degree from an accredited college or university and/orcommensurateexperience in the areas of call center supervisory position. * Proficient in Microsoft Office software (Word, Excel ...

Verida Inc

Call Center Trainer - WI

Villa Rica, GA · On-site

Education · High school diploma or equivalent required. · Associate's or Bachelor's degree preferred. --- Preferred Qualifications · Onboarding or coaching experience. · Metric-driven call center ...

Verida, Inc.

Call Center Trainer - WI

Villa Rica, GA · On-site

$52 - $78/hr

Associate's or Bachelor's degree preferred. Preferred Qualifications * Onboarding or coaching experience. * Metric-driven call center experience. * Bilingual skills are a plus. Work Environment ...

Ascensus

Call Center Representative

Atlanta, GA · On-site

$19/hr

Associates will handle requests from participants, financial advisors, and plan administrators ... Call Center Representatives handle requests provide explanations regarding benefits and plan ...

New

ASCENSUS

Call Center Representative

Atlanta, GA · Remote

$19/hr

Associates will handle requests from participants, financial advisors, and plan administrators ... Call Center Representatives handle requests provide explanations regarding benefits and plan ...

New

Alphabe Insight Inc

Call Center Agent

Atlanta, GA · On-site

$53K - $59K/yr

Company Description At Entertainment Travel Associates , we specialize in delivering exceptional ... Job Summary We are seeking a motivated Call Center Agent to communicate with customers, respond to ...

Limitless East Marketing

Call Center Agent

Atlanta, GA · On-site

$53K - $59K/yr

Company Description At Entertainment Travel Associates , we specialize in delivering exceptional ... Job Summary We are seeking a motivated Call Center Agent to communicate with customers, respond to ...

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All JobsCall Associate JobsCall Associate Jobs in Atlanta, GA

Call Associate information

See Atlanta, GA salary details

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How much do call associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for call associate in Atlanta, GA is $18.29, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.42 per hour, depending on experience, location, and employer.

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What are the most commonly searched types of Call jobs in Atlanta, GA?

The most popular types of Call jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Call Associate jobs?

Cities near Atlanta, GA with the most Call Associate job openings:

Call Associate jobs near you

Call Center Associate

Zoo Atlanta

Atlanta, GA • On-site

Other

Posted 2 days ago

New

Job description

Call Center Associate

The Call Center Associate is responsible for providing an excellent sales and guest experience over the phone. They will assist the department with achieving the annual business goals of the Zoo Atlanta Membership, Education, Public Events, and Admissions departments.

Essential Duties & Responsibilities:

  • Answer phones and provide accurate information to callers with an emphasis on excellent customer service, route calls when necessary
  • Clearly communicate Membership levels, Education programs, Public Events, and other sales products
  • Complete purchases or set up invoices for billing securely and accurately
  • Meet and/or exceed individual and team sales goals
  • Research and resolve purchasing issues
  • Monitor and respond to Guest Experience/Comments emails
  • Respond to guests with escalated online chats
  • Responsible for tracking inventory of supplies
  • Fulfill day-to-day administrative functions
  • Work closely with Membership, Education, Group Sales, Public Events and Admissions/Guest Experience teams to ensure and maintain superior customer service in regular interactions with Zoo Atlanta Members and guests
  • Anticipate, troubleshoot, and resolve Member, guest, and program participant concerns as needed
  • Ensure data integrity and troubleshoot data issues
  • Attend mandatory training as required; share and implement acquired training to maximize effective sales tactics
  • Must be willing to work holidays and weekends
  • Support Zoo Atlanta's special events and essential functions as assigned
  • Must be willing to support Zoo Atlanta's Vision, Mission and Values statements and Strategic Plan
  • Additional duties as assigned by the Sales Manager

Qualifications:

Knowledge:

  • Experience in Membership, Sales, Season Pass/Ticket Sales, or related experience
  • Demonstrates superior aptitude in customer service and quality control, including excellent telephone, email, and in-person communication
  • Previous call center experience preferred
  • Experience with Raiser's Edge, Doubleknot and/or Gateway/Galaxy is a plus
  • MS Office and strong typing skills

Special skills and abilities:

  • Strong organizational and communication skills
  • Zoo Atlanta is open to the public 363 days out of the year, therefore, all positions at Zoo Atlanta may require employees to work some weekends, holidays, and evenings.

Physical Demands

  • Office environment, position will require walking, bending, and lifting and working outside on occasion in cold and/or hot weather conditions.

Work Environment:

  • Must be comfortable working around animals.

This job description is not intended to be all-inclusive. Therefore, the employee may be required to perform other reasonably related duties as assigned by the immediate supervisor or other management. The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that this job description does not constitute a written or implied contract of employment.

Zoo Atlanta is an Equal Opportunity Employer and provides a Smoke-free and Drug-free Work Environment.

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