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Call Associate Jobs in Iowa (NOW HIRING)

Access Dubuque

Service Representative (Call Center)

Dubuque, IA · On-site

$14.50 - $18.75/hr

  • Medical

  • PTO

Service Representative (Call Center) Express Employment Professionals 1 Positions ID: 14186621 ... Associate (Platteville) Dupaco Community Credit Union Data Center Technician-Manchester Sedona ...

MCI Careers

Call Center Training Instructor

Iowa City, IA · On-site

$49K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Associate degree and combination of education and relevant work experience * Exceptional ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

MCI Careers

Call Center Training Instructor

Iowa City, IA · On-site

$49K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Associate degree and combination of education and relevant work experience * Exceptional ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

MCI Careers

Call Center Training Instructor

Iowa City, IA

$49K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Associate degree and combination of education and relevant work experience * Exceptional ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

Zurich NA

Claims Call Centre Representative

Des Moines, IA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Zurich Certified Insurance Apprentice including an Associate Degree and No prior experience ... call center experience * Strong data entry skills and the ability to type 32 WPM or more

Express

Sales Associate

Altoona, IA · On-site

$13.50 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com ...

Express

Sales Associate

Altoona, IA

$13.50 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com ...

Express & Bonobos

Sales Associate

Altoona, IA

$13.50 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com ...

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Call Associate information

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What are the most commonly searched types of Call jobs in Iowa?

The most popular types of Call jobs in Iowa are:

What cities in Iowa are hiring for Call Associate jobs?

Cities in Iowa with the most Call Associate job openings:

Call Associate jobs near you

Service Representative (Call Center)

Access Dubuque

Dubuque, IA • On-site

$14.50 - $18.75/hr

Other

Medical, PTO

Re-posted 15 days ago

Job description

Service Representative (Call Center)

Express Employment Professionals

1 Positions

ID: 14186621

Posted On 06/19/2025

Refreshed On 07/30/2026

Job Overview

Express Employment Professionals is seeking a Customer Service Representative to join a call center team in Downtown Dubuque. This role is ideal for someone with strong communication skills who thrives in a fast-paced environment.

Key Responsibilities:

  • Handle inbound calls related to insurance and claims inquiries

  • Provide accurate and professional assistance to customers

  • Complete follow-up calls and emails as needed

  • Maintain accurate records in internal systems

  • Collaborate with teammates and cross-functional departments

Requirements:

  • Excellent verbal and written communication skills

  • Prior customer service experience preferred

  • Basic computer skills and data entry proficiency

  • Comfortable working in a high-volume call center setting

Express Employment Professionals is an Equal Opportunity Employer .

Primary Contact

1731509386103

Express Employment

Office,

(563)583-1600

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Customer Service

Insurance

Labor

Sales/Service

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

1011

Job REQ #

14186621

# Positions

1

Start Date

20250619

End Date

20261013

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Express Employment Professionals

About the Company

About Express

On a Mission to Put

a Million People to Work

Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express has more than 750 franchise locations that provide a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative. Each Express office is locally owned and operated and backed by the expertise and support of an international headquarters. Simply put, Express is large enough to meet your needs and small enough to care.

If you're a job seeker, Express will assess your skills and work with you to find a job that fits your needs and abilities. Applicants never pay a fee at Express, and you'll have the opportunity to earn benefits such as medical insurance, holiday pay, vacation pay, referral bonuses and much more. Learn more.

For employers, Express Employment Professionals provides staffing and HR solutions to help meet your needs and production goals.

Follow our Facebook Page! Facebook.com/ExpressDbq

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