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Call Amazon Jobs in Texas (NOW HIRING)

Donato Technologies, Inc

Amazon Connect

Plano, TX · On-site

Speech Lex, Real-time dashboard, Call Audio Analysis with help of Amazon Lambda, S3, Transcription, Comprehend, Glue, Athena, * QuickSight. * Hands on experience with Terraform , Lambda( using Python ...

Hirekeyz Inc

Amazon Connect

Plano, TX · On-site

Experience in Amazon Connect Cloud based Contact center E2E that includes design and implementation of Static and dynamic call flow design, Speech Lex, Real-time dashboard, Call Audio Analysis with ...

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How much do call amazon jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for call amazon in Texas is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What are some common challenges faced by customer service representatives in the call Amazon role, and how can they be addressed?

Customer service representatives working in the Call Amazon role often encounter high call volumes, managing diverse customer concerns, and adapting to frequent updates in company policies. Staying organized, maintaining patience, and using active listening skills are key to effectively resolving issues. Team collaboration and ongoing training sessions help representatives stay informed and supported, ensuring they can provide accurate information and maintain high customer satisfaction.

What are the key skills and qualifications needed to thrive as an Amazon Customer Service Representative?

To thrive as an Amazon Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, online chat platforms, and order management tools is typically required. Patience, empathy, and adaptability help you effectively resolve customer concerns and provide a positive experience. These skills are vital for maintaining customer satisfaction and upholding Amazon’s reputation for excellent service.

What does it mean to call Amazon?

To 'call Amazon' typically refers to contacting Amazon's customer service department by phone. Customers may call Amazon to get help with orders, returns, account issues, technical problems, or to ask questions about products and services. Amazon provides customer support through various channels, but calling is often preferred for immediate assistance. The phone number for Amazon customer service can vary by country, and support is usually available 24/7. It's helpful to have your order details and account information ready when you call.

What is the difference between Call Amazon vs Call Center Representative?

AspectCall AmazonCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentAmazon customer service centers or remoteCall centers, customer service offices, or remote
Employer & IndustryAmazon, e-commerce, retailVarious industries including retail, telecom, finance
Common Search IntentCustomer support at AmazonGeneral customer service roles

Call Amazon and Call Center Representative roles share similar credentials and work environments, focusing on customer service. However, Call Amazon specifically refers to customer support positions within Amazon, often involving e-commerce issues, while Call Center Representative is a broader term applicable across multiple industries. Both roles require strong communication skills and are vital for maintaining customer satisfaction.

What are popular job titles related to Call Amazon jobs in Texas? For Call Amazon jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Call Amazon jobs in Texas look for? The top searched job categories for Call Amazon jobs in Texas are:
Call Amazon jobs near you
Infographic showing various Call Amazon job openings in Texas as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 13% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,710 per year, or $16.7 per hour.

Systems Development Engineer II, Amazon Health Services

Amazon

Austin, TX • On-site

Full-time

Re-posted 12 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,073 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

We are looking for a Systems Development Engineer with deep expertise in contact center platforms to join our Productivity Engineering & Data Governance team at Amazon Health Services. You will design, build, and operate contact center infrastructure that directly impacts how millions of patients and members connect with healthcare services.
This is not a "monitor and maintain" role. You will own the engineering of our contact center platform end-to-end - from call flow design and telephony configuration to integration architecture and operational automation

You'll work with Amazon internal tools and services while driving the migration from legacy platforms to modern, scalable solutions.
Key job responsibilities
- Design, implement, and optimize contact center solutions using Amazon Connect, NICE CXone, and/or Zoom Contact Center
- Build and maintain IVR flows, call routing logic, queue configurations, and agent experience workflows
- Architect integrations between the contact center platform and enterprise systems (Salesforce Service Cloud Voice, workforce management tools)
- Configure and manage SIP trunking, carrier connectivity, and telephony infrastructure
- Develop automation (Python, Lambda, Terraform) to eliminate manual operational toil - provisioning, configuration changes, deployments
- Monitor and troubleshoot call quality issues (MOS, jitter, packet loss, latency) and drive root cause resolution
- Design and implement DLP controls and PHI data handling within contact center workflows to maintain HIPAA compliance
- Own operational excellence - build runbooks, alerting, dashboards, and self-healing mechanisms for platform reliability
- Partner with business stakeholders to translate requirements into scalable technical solutions
- Drive migration planning and execution from legacy CCaaS platforms (NICE CXone) to Amazon Connect

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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