Cage Player Service Supervisor Jobs (NOW HIRING)

JOB SUMMARY:

Prepare and issue banks for employees, perform drops, balance cash/chips/other cash equivalents, verify employee drops, complete deposits.  

Position: Hourly, Full-Time
Location: Gold Strike Casino

MINIMUM REQUIREMENTS:

• High School Diploma or General Education Degree (GED) and/or equivalent combination of education and experience.
• One (1) year cash handling experience.

CERTIFICATIONS, LICENSES, AND REGISTRATIONS:

• Ability to obtain and maintain licensing by the appropriate gaming authority.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of principles and processes for providing excellent guest service.
• Knowledge of computers and proficient in the use of computer software as it relates to the job.
• Effective verbal communication skills.
• Ability to communicate and express thoughts and ideas in a clear and concise manner, both in writing and verbally.
• Ability to deliver a level of service that creates an atmosphere that makes our guests want to return, providing each guest a positive, memorable entertainment experience.
• Ability to remain calm and professional under stressful conditions and during stressful interactions.
• Ability to learn casino games and property amenities to better serve guests.
• Ability to perform basic mathematical computations accurately.
• Ability to learn and explain gaming promotions including drawings and tournaments.
• Ability to learn, and remain in compliance with, federal, state, and local laws, regulations, and ordinances, as well as company and departmental polices, practices and procedures.
• Ability to make sound decisions when involving guest service. 
• Ability to develop and maintain positive working relationships with others.
• Maintains a friendly, upbeat attitude with a smile through adverse situations.
• Present a pleasant, professional appearance.
• Presents a friendly demeanor, including a smile and welcoming attitude with co-workers, internal, and external guests.

*This is not intended to include every duty or responsibility of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.

PRINICIPAL DUTIES AND RESPONSIBILITIES:

• Facilitates a wide range of transactions, including a high volume of cash transactions; performs noncash transactions for guests in a courteous, accurate, and timely manner.
• Counts funds and reconciles daily summaries of transactions to balance the main cage, cash vault, and chip vault.
• Issues banks to employees and drops funds from employees and guests. Verifies money employees drop during shifts and close out. 
• Processes and completes daily deposits.
• Processes cash handling transactions including chip issuance and redemption, currency exchanges, check cashing, cash advances, slot machine ticket and promotional voucher redemptions.
• Introduces and promotes rewards program membership benefits and explains details of current promotions, offers and other event information to guests.
• Enrolls guests into the rewards program, issues membership cards, and maintains accurate player tracking information.
• Treat situations with the appropriate sense of urgency.
• Conducts entry level player evaluations.
• Verifies and distributes payments of jackpots or special payouts and ensures accurate completion of required paperwork.
• Maintains cash and accountability of ATMs and various Kiosks.
• Handles guest requests, disputes, and complaints in a professional manner, escalating issues to leadership when necessary.
• Safeguards company assets and reconciles daily transactions to balance at the end of shift.
• Maintains confidentiality of all casino and guest information.
• Maintains a clean, well-organized and properly stocked work area and environment.
• Complete credit-related transactions accurately.
• Inputs, reviews, and monitors information in the IGT Patron, CTA, and casino credit systems.
• Updates leadership on guest information that is modified during your shift.
• Maintains and completes various gaming and company forms and reports.
• Answers cage/credit/promotional related phone calls, potentially multiple lines at once.
• Verifies and updates player information and history in both the gaming and player systems.
• Communicates with leadership regarding credit applications.

• Performs other job-related duties as assigned.