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Call Centre Agent Jobs (NOW HIRING)

Skin and Aesthetic Centers

Call Center Agent

Toms River, NJ · On-site

$14.50 - $19.25/hr

We are seeking a Call Center Agent to join our team! We are seeking a Call Center Agent to join our team! You will be responsible for helping patients with location and other requested service ...

Limitless East Marketing

Call Center Agent

Boston, MA · On-site

$16.25 - $21.50/hr

Call Center Agent At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand. We are ...

ClifyX

Call Center Agent

Raleigh, NC · On-site

$14.50 - $19.25/hr

Call Center Agent NCMMIS is in search of 12 Call Center Agent. Labor Category - Customer Service Agent. Temporary Position (possible conversion to CSRA). Possible shift work. Selection based upon ...

Outdoor Adventures

Call Center Agent

Bay City, MI · On-site

$14 - $18.25/hr

Call Center Agent Location: Bay City, MI, 48708 Job Overview We are seeking a motivated and customer-focused Call Center Agent to join our team in Bay City, MI. The ideal candidate will be ...

Mark Rink.

Call Center Agent

Cincinnati, OH

$14.50 - $19/hr

As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and support through various communication channels including phone, email, and chat.

Riverton Chevrolet

Call Center Agent

South Jordan, UT

$14.25 - $18.75/hr

Call Center Agent*South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT

$14.25 - $18.75/hr

Call Center Agent*South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You ...

AYS

Call Center Agent

Atlanta, GA · On-site

$14.50 - $19/hr

Call Center Agent Location; Remote Job Overview: As a Call Center Agent at AYS Inc, you will be responsible for handling incoming and outgoing calls from customers and providing them with excellent ...

Entertainment Travel Associates

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

Swift7 Consultants

Call Center Agent

Dallas, TX · On-site

$15 - $19.50/hr

Call Center Agent Swift7 Consultants is seeking a motivated and detail-oriented Call Center Agent to join our growing team in Dallas, TX. In this role, you will serve as the primary point of contact ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT · On-site

$14.25 - $18.75/hr

Call Center Agent Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You will be an ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT · On-site

$14.25 - $18.75/hr

Call Center Agent* South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You ...

Biz Voice Boost

Call Center Agent

Austin, TX · On-site

$14.75 - $19.50/hr

Call Center Agent Location: Austin, TX Job Type: Full-time Job Summary: We are seeking a dedicated and motivated Call Center Agent to join our dynamic team. In this role, you will be the frontline ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT

$14.25 - $18.75/hr

Call Center Agent*South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You ...

At Your School (AYS, Inc.)

Call Center Agent

$15.25 - $20.25/hr

Call Center Agent Atlanta, Georgia, United States Position: Call Center Agent Location: Remote Job Overview: As a Call Center Agent at AYS Inc, you will be responsible for handling incoming and ...

Entertainment Travel Associates

Call Center Agent

Tampa, FL · On-site

$13.75 - $18/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

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CALL Centre Agent information

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$10

$17

$25

How much do call centre agent jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for call centre agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a call centre agent?

Call Centre Agents are professionals who handle incoming or outgoing customer calls for a business or organization. They provide support, answer questions, resolve customer issues, and may also perform tasks such as taking orders, processing payments, or conducting surveys. These agents often use specialized computer systems to access information and record interactions. Strong communication skills, patience, and problem-solving abilities are essential for this role. Call Centre Agents can work in a variety of industries, including telecommunications, finance, healthcare, and retail.

What are the key skills and qualifications needed to thrive as a call centre agent, and why are they important?

To thrive as a Call Centre Agent, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephony systems, and basic computer applications is often required. Patience, active listening, and resilience under pressure are standout soft skills in this role. These competencies ensure efficient issue resolution, customer satisfaction, and the ability to handle high call volumes effectively.

What are some common challenges faced by call centre agents, and how can they be managed effectively?

Call Centre Agents often encounter high call volumes, difficult customer interactions, and the need to quickly adapt to new processes or technologies. Managing these challenges involves strong communication skills, patience, and the ability to remain calm under pressure. Many organizations provide extensive training, scripts, and support from supervisors to help agents handle tough situations. Additionally, teamwork and regular feedback sessions can make it easier to share best practices and maintain a positive work environment.

What is the difference between Call Centre Agent vs Customer Service Representative?

AspectCall Centre AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training in communication skillsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall centers, inbound/outbound call operationsOffice settings, retail, or online support channels
Employer & IndustryTelecommunications, finance, retail, techRetail, banking, healthcare, tech
Common Search & ComparisonYesYes

Both roles involve assisting customers, but Call Centre Agents primarily handle inbound or outbound calls in call centers, focusing on telecommunication or sales. Customer Service Representatives may work in various settings, including retail or online support, providing assistance through multiple channels. While their skills overlap, Call Centre Agents often work in dedicated call environments, whereas Customer Service Reps may have broader responsibilities across different platforms.

How can I become a call centre agent?

To become a call centre agent, you typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with call center software can be beneficial, and some employers may require specific training or certifications. Good problem-solving abilities and the ability to work in a team environment are also important.

What do I need to become a call centre agent?

To become a call centre agent, you typically need a high school diploma or equivalent, good communication skills, and basic computer literacy. Some employers may require customer service experience or proficiency with call center software. Additional certifications are not usually mandatory but can improve job prospects.

Which call centre agent pays the most?

Senior call centre agents, team leaders, or those with specialized skills such as technical support or multilingual abilities tend to earn the highest salaries in call centres. Compensation can also vary based on industry, location, and experience, with some roles offering performance-based bonuses or incentives.
More about CALL Centre Agent jobs

What cities are hiring for Call Centre Agent jobs?

Cities with the most Call Centre Agent job openings:

Who are the top companies hiring for Call Centre Agent jobs?

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What states have the most Call Centre Agent jobs?

States with the most job openings for Call Centre Agent jobs include:

CALL Centre Agent jobs near you
Infographic showing various Call Centre Agent job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Call Center Agent

Cahaba Medical Care Foundation

Centreville, AL • On-site

$13.75 - $18.25/hr

Full-time

Retirement

Re-posted 17 days ago

Job description

Position: Call Center Agent


Reports to: Call Center Manager


Purpose: Service Center agent will be responsible to accurately coordinate, schedule and complete registration for ambulatory outpatient visits. Responsibilities include collecting demographic and insurance information and collecting clinical information in response to scheduling questions. Representative will explain any patient preparation requirements and coordinate with clinics regarding protocols and modifications to scheduling

protocols. Representative may also be expected to answer non-scheduling requests, as appropriate, or accurately transfer patients to the department

able to answer their question.


Responsibilities and Duties / Essential Functions:

● Prompt, regular attendance at the office

● Communicates daily with the Call Center Manager.

● Answer incoming calls within an acceptable timeframe and greet the caller in a friendly manner.

● Accurately coordinate and schedule ambulatory outpatient visits for assigned location(s) or types of care.

● Manage appointment reminders and make outbound pre-visit calls as needed. ● Reschedule and cancel appointments as required.

● Collect minimum data set and ensure it is accurately recorded in EHR ● Verify insurance and communicate any patient liabilities

● Provide concise and accurate information on next steps for care, and make it readily available when patient needs to reference it

● Answer patient questions and navigate callers to appropriate team for problem resolution or additional support when required


Requirements:

● Previous call center experience

● Strong computer skills

● Strong writing, typing and documentation

● Previous experience with electronic health record

● Excellent organizational skills

● Ability to listen and document simultaneously

● Ability to utilize call center telephone system

● Ability to multi-task

● Ability to work both independently and as part of a team is required.

Travel Required:

● Occasional Travel


Salary and Benefits:

● Competitive pay

● Benefits covered by Employer

● 401k matched at 4%

● Gym Membership

● Paid holidays

● ETO