Business Risk Manager Jobs in Kalamazoo, MI (NOW HIRING)

Job Title: Risk Coordinator

Department: Quality & Risk Management
Reports To: Director of Quality & Risk Management
FLSA Status: Non-Exempt / Full-Time

Position Summary

The Risk Coordinator supports the ongoing development and execution of the organization’s quality and risk management programs within a Federally Qualified Health Center (FQHC) setting. This role plays a key part in ensuring compliance with federal, state, and accrediting body requirements including credentialing and privileging processes, audit and survey preparation, and internal safety reporting. The Risk Coordinator works collaboratively across departments to ensure providers, staff, and the organization remain compliant with regulatory standards, while also supporting a culture of safety, accountability, and continuous quality improvement.

Essential Duties & Responsibilities

Program Support

• Assist with preparation, coordination, and submission of accrediting/certifying organizations.
• Support annual site visit readiness, including gathering and organizing policies, logs, training records, and incident documentation.
• Track and maintain documentation related to risk mitigation activities and quality improvement initiatives connected to malpractice coverage.

Credentialing & Privileging

• Coordinate collection, verification, and maintenance of credentialing documents for licensed independent practitioners (LIPs) and other credentialed staff in alignment with HRSA, FTCA, and organizational policies.
• Assist with recredentialing and re-privileging activities on established cycles, ensuring files are complete, accurate, and reviewed by the Credentialing Committee in a timely manner.
• Maintain credentialing databases and support reporting for audits, board meetings, and accreditation surveys.
• Learn and support the full credentialing and privileging lifecycle, from initial file assembly through committee review and board approval.

Compliance Documentation

• Track expirations, renewals, and regulatory deadlines associated with compliance documents, notifying leadership proactively of upcoming requirements.

Risk Management & Safety Reporting

• Provide clerical and administrative support for safety incident reporting, including entering, tracking, and summarizing events in the organization’s reporting system.
• Assist in monitoring and trending safety events, near-misses, and complaints, supporting root cause analysis and risk mitigation efforts.
• Help prepare regular reports and dashboards summarizing safety and risk data for leadership, committees, and board review.
• Support organizational readiness for surveys, audits, and inspections related to risk, safety, and compliance.

Administrative & Programmatic Support

• Maintain organized, confidential, and audit-ready files (paper and electronic) related to risk management, credentialing, and compliance.
• Support training initiatives related to safety, risk reporting, and compliance requirements.
• Assist with internal policy and procedure updates related to credentialing, FTCA, and incident reporting as directed.
• Collaborate with other departments (HR, Medical Staff, Quality, Operations) to ensure alignment and accuracy of compliance documentation.

Other Duties

• Focused projects and other duties as assigned.

Qualifications

Education & Experience

• High school diploma or equivalent required; associate or bachelor’s degree in healthcare administration, business, public health, or a related field preferred.
• Minimum of 1–2 years working in a healthcare role – MA, DA, PT Aid, Medical Administrative, or Healthcare Compliance role required. Other relevant healthcare roles/experience will be considered.
• Experience in an FQHC, community health center, or healthcare compliance/risk environment is highly desirable.

Skills & Competencies

• Strong organizational skills with excellent attention to detail and accuracy.
• Ability to manage multiple projects, priorities, and deadlines simultaneously.
• Proficient in Microsoft Office Suite and comfortable working with databases and electronic credentialing systems.
• Excellent written and verbal communication skills, with the ability to communicate effectively across departments and with external stakeholders.
• Discretion and professionalism in handling confidential and sensitive information.
• Commitment to the mission and values of a Federally Qualified Health Center and to equitable, patient-centered care.

Work Environment

• Standard office environment with frequent use of computers, phones, and other office equipment.
• Occasional lifting of files or boxes up to 25 lbs.
• May require limited travel between FHC sites for trainings, meetings, or site visits.