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Business Process Services Jobs in Washington (NOW HIRING)

Peraton

Business Process Analyst

Annapolis Junction, MD · On-site

$104K - $166K/yr

... service. * Recommends and facilitates quality improvement efforts, such as Six Sigma and ISO 9004 ... Has specialized experience in modeling business processes and requirements (using structured tools ...

Amivero

Business Process Analyst

Washington, DC

$85K - $91K/yr

The Amivero Team Amivero's team of IT professionals delivers digital services that elevate the ... This role leads and supports business process improvement, reengineering, modernization, and ...

Amivero

Business Process Analyst

Washington, DC

$91K - $97K/yr

The Amivero Team Amivero's team of IT professionals delivers digital services that elevate the ... This role leads and supports business process improvement, reengineering, modernization, and ...

Red Gate Group

Business Process Analyst

Arlington, VA · On-site

$69K - $93K/yr

The Business Process Analyst will work closely with other DBO Front Office personnel to ensure ... Communications and Customer Service * Serve as a point of contact for internal and external ...

Synergy ECP

Business Process Engineer

Columbia, MD · On-site

Synergy ECP is a Service Disabled Veteran-Owned Small Business SD(VOSB) that was formed in July ... The Business Process Engineer will perform Business Process and Reengineering (BPR) Analysis ...

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Business Process Services information

What is the difference between Business Process Services vs Customer Service Representative?

AspectBusiness Process ServicesCustomer Service Representative
CredentialsVaries; often includes business or industry-specific certificationsHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers, back-office operations, outsourcing firmsCall centers, retail, or service desks
Employer & IndustryBusinesses outsourcing processes across industriesCompanies providing direct customer support
Search & Comparison IntentUnderstanding BPO roles vs customer support jobsJob responsibilities and skills comparison

Business Process Services (BPS) involves outsourcing entire business functions like finance, HR, or IT to specialized providers, focusing on efficiency and cost reduction. Customer Service Representatives handle direct interactions with customers, addressing inquiries and resolving issues. While both roles involve communication skills, BPS is broader, often involving process management, whereas customer service is more focused on customer interactions.

What is the role of business process services?

Business process services involve managing and optimizing specific company functions such as finance, human resources, or customer support to improve efficiency and reduce costs. Professionals in this field analyze workflows, implement automation tools, and ensure compliance with industry standards. Strong organizational skills and knowledge of process management tools are essential for success.
Business Process Services jobs near you
Infographic showing various Business Process Services job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 13% Part Time, 2% Temporary, and 8% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

Business Process Analyst

RadiantHire Solutions Inc.

Arlington, VA • On-site

$70K - $94K/yr

Full-time

Re-posted 17 days ago

Job description

Business Process Analyst III
Description: 
Our client is supporting a U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution.  Contract personnel perform investigations to characterize the severity of breaches, develop mitigation plans, and assist with the restoration of services.  
They are seeking an experienced and technically proficient IT Requirements Manager to facilitate use case identification, requirements gathering, and stakeholder coordination for technology integration initiatives. This role ensures technology insertions align with mission goals, operational priorities, and measurable outcomes while managing stakeholder expectations and communication.
Eligibility: 

  • Must be a US Citizen 

  • Must have an active Secret clearance with the ability to obtain a TS/SCI  

  • Must be able to obtain DHS Suitability prior to starting employment  

  • 5+ years of directly relevant experience as a Business Analyst or Requirements Analyst

Responsibilities Include: 

  • Lead use case identification and prioritization activities with mission stakeholders

  • Gather and document requirements for technology integration pilots

  • Facilitate stakeholder workshops and coordination meetings

  • Translate mission pain points into technology capability requirements

  • Develop business cases and value propositions for technology insertions

  • Define measurable objectives and success criteria for pilot initiatives

  • Coordinate between technical teams and operational stakeholders

  • Document operational workflows and identify friction points for automation

  • Support governance review processes with business impact analysis

  • Develop metrics frameworks for measuring pilot and production outcomes

  • Create stakeholder communications and status reports

  • Manage requirements traceability throughout integration lifecycle

  • Support leadership alignment activities with briefings and documentation

  • Facilitate lessons learned and continuous improvement processes

  • Ensure pilot scope discipline and clear exit/transition decisions.

Required Skills: 

  • Strong requirements gathering and documentation skills

  • Experience with use case development and user story creation

  • Knowledge of business process analysis and improvement methodologies

  • Excellent facilitation and stakeholder management skills

  • Experience with project coordination and tracking

  • Strong analytical and problem-solving abilities

  • Proficiency with business analysis tools and techniques

  • Excellent written and verbal communication skills

Desired Skills:  

  • Experience supporting federal cybersecurity programs

  • Background in technology assessment or capability evaluation

  • Knowledge of cybersecurity operations and mission environments

  • Experience with agile requirements management

  • Familiarity with cost-benefit analysis and ROI calculations

  • Experience developing metrics and performance measurement frameworks

  • Understanding of federal governance and decision-making processes

 Desired Certifications:  

  • DoD 8140 IAT Level II

  • ITIL, CBAP, PMI-PBA

  • SaFE

Required Education:Bachelor’s degree in Business Administration, Information Systems, or related degree; or High School Diploma and 7+ years of directly relevant work experience