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Business Process Services Jobs in Washington (NOW HIRING)

Cornerstone Defense

Business Process Analyst

Reston, VA · On-site

$63K - $85K/yr

This position provides documentation, analysis, and configuration services to reflect updates for regulatory and acquisition policy, customer-specific business processes, and other enhancements to ...

GRVTY

Business Process Manager

Herndon, VA · On-site

What You'll Be Owning GRVTY is seeking a Business Process Manager with a TS/SCI + Poly clearance ... Demonstrated experience with ServiceNow application suites (e.g., IT Service Management, IT ...

Peraton

Business Process Analyst

Annapolis Junction, MD

$67K - $90K/yr

... service. * Recommends and facilitates quality improvement efforts, such as Six Sigma and ISO 9004 ... Has specialized experience in modeling business processes and requirements (using structured tools ...

Peraton

Business Process Analyst

Annapolis Junction, MD

$67K - $90K/yr

... service. * Recommends and facilitates quality improvement efforts, such as Six Sigma and ISO 9004 ... Has specialized experience in modeling business processes and requirements (using structured tools ...

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Business Process Services information

What is the difference between Business Process Services vs Customer Service Representative?

AspectBusiness Process ServicesCustomer Service Representative
CredentialsVaries; often includes business or industry-specific certificationsHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers, back-office operations, outsourcing firmsCall centers, retail, or service desks
Employer & IndustryBusinesses outsourcing processes across industriesCompanies providing direct customer support
Search & Comparison IntentUnderstanding BPO roles vs customer support jobsJob responsibilities and skills comparison

Business Process Services (BPS) involves outsourcing entire business functions like finance, HR, or IT to specialized providers, focusing on efficiency and cost reduction. Customer Service Representatives handle direct interactions with customers, addressing inquiries and resolving issues. While both roles involve communication skills, BPS is broader, often involving process management, whereas customer service is more focused on customer interactions.

What is the role of business process services?

Business process services involve managing and optimizing specific company functions such as finance, human resources, or customer support to improve efficiency and reduce costs. Professionals in this field analyze workflows, implement automation tools, and ensure compliance with industry standards. Strong organizational skills and knowledge of process management tools are essential for success.
Business Process Services jobs near you
Infographic showing various Business Process Services job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 13% Part Time, 2% Temporary, and 8% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

Business Process Analyst

Summit Federal Services, LLC

Washington, DC • On-site

$68K - $92K/yr

Full-time

Re-posted 11 days ago

Job description

Summit Federal Services, LLC (SFS) with headquarters in Oakland, Maryland, is a fast-growing woman owned Small Business and HUBZone company with an outstanding record of performance providing more effective and efficient acquisition, business process, training, IT, administrative and security services to multiple federal agencies.
SFS is looking for a Business Process Analyst
Location: Washington DC, National GuardPosition OverviewSFS is seeking a Business Process Analyst to provide support to the National Guard Bureau. This role operates in a dynamic and evolving environment, requiring adaptability to shifting missions, priorities, and organizational structures. Experience working in a Military environment is preferred.
Overview
The Business Process Analyst will evaluate and improve workflows, systems, and processes supporting mission operations.
Responsibilities
  • Analyze and improve business processes and workflows
  • Develop and document SOPs and process improvements
  • Support system integration and process optimization
  • Provide recommendations to leadership

Qualifications
  • Experience in business or process analysis
  • Strong problem-solving and analytical skills
  • Experience documenting workflows and procedures
  • Familiarity with government systems preferred
  • Bachelor Degree in Business Discipline required
  • Active Secret Clearance or higher required
SFS is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. SFS also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability.
 

Summit Federal Services, LLC is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. Summit Federal Services, LLC also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability.

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