Business Process Outsourcing Project Manager Jobs

Reports To: Chief Technology & Innovation Officer

Salary Range: $78,000$84,000 annually (depending on experience)

Make an Impact at RTS

At RTS, we connect our community to the people, places, and opportunities that matter most. We're looking for a collaborative, solutions-oriented leader to help improve how our organization operates. If you enjoy leading projects, streamlining processes, and driving meaningful change, this is an opportunity to make a lasting impact while growing your career.

Why Join RTS?

Staying Healthy

• Medical, Dental & Vision Insurance
• Flexible Spending Account (FSA)

Feeling Secure

• Pension Plan
• NYS Deferred Compensation Plan
• Life, Disability & Supplemental Insurance

Work-Life Balance

• 17 days of PTO upon hire
• Paid Holidays
• Employee Assistance Program
• 24/7 Fitness Center
• Wellness Program
• Culture & Inclusion Council
• Public Service Loan Forgiveness (PSLF)
• Employee Discounts & More

About the Role

The Business Process Improvement Manager leads cross-functional initiatives that improve how RTS works. This role combines project management, Lean Six Sigma, systems thinking, and data analysis to streamline operations, improve customer service, and deliver measurable business results.

RTS does not provide visa sponsorship or relocation assistance.

What You'll Do

• Lead business process improvement projects from planning through implementation.
• Analyze workflows, identify inefficiencies, and recommend process improvements.
• Apply Lean Six Sigma and continuous improvement methodologies.
• Facilitate process mapping, root cause analysis, and stakeholder workshops.
• Develop project plans, documentation, schedules, budgets, and performance metrics.
• Analyze operational and financial data to support strategic decisions.
• Improve customer service and operational workflows across departments.
• Lead change management efforts and ensure successful implementation of new processes.
• Perform other duties as assigned.

What We're Looking For

Required Qualifications

• Bachelor's degree in Industrial Engineering, Systems Engineering, Business, Operations Management, Project Management, or a related field.
• Three (3) years of experience in project management, process improvement, or a related field. Equivalent combinations of education and experience will be considered.
• Strong customer service, communication, and relationship-building skills.

Preferred Qualifications

• Project Management Professional (PMP) certification.
• Lean Six Sigma Green Belt certification or higher.

Knowledge, Skills & Abilities

• Leadership and stakeholder engagement skills.
• Experience with Lean Six Sigma and continuous improvement methodologies.
• Strong analytical, financial, and problem-solving abilities.
• Excellent written, verbal, and presentation skills.
• Ability to manage multiple projects and priorities.
• Familiarity with project management and process mapping tools.

Working Conditions & Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit while using hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to walk, talk, hear, see, and use a computer. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is occasionally required to stand, reach with hands and arms, and stoop, kneel, crouch, or crawl.

The employee must regularly lift and/or move up to 20 pounds. The noise level in the work environment is usually moderate. The employee may occasionally be required to travel commercially.

Equal Employment Opportunity

Rochester Genesee Regional Transportation Authority (RGRTA) is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, national origin, citizenship or immigration status, sex, sexual orientation, gender identity, pregnancy, age, veteran status, disability, genetic information, or any other protected characteristic protected by applicable federal, state, or local law. RGRTA will provide reasonable accommodations to qualified applicants and employees with known disabilities unless doing so would impose an undue hardship on the operation of the organization.