Business Process Associate Jobs in Duluth, GA (NOW HIRING)

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

This role is part of Alcon's Information Technology function, a team that delivers cutting-edge technology solutions to Alcon associates and customers to help our people and the world see brilliantly.

The Business Systems Analyst (Science/Tech/Engineering Path) is primarily responsible for serving as a bridge between business stakeholders and organizational functions, helping improve processes, systems, and operations through data-driven analysis and effective solution design. This person will identify business needs, gather and document requirements, analyze workflows, support business-critical systems, and recommend solutions that enhance operational effectiveness and align with strategic business objectives.

Specifics Include:

• Identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives

• Making recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology.

• Researching business requirements and documenting the relationships between business users, operational processes, data, systems, and reporting needs.

• Translating business requirements into functional system requirements and process improvements.

• Analyzing business processes and system workflows to identify opportunities for increased efficiency and effectiveness.

• Performing data analysis to support operational and business decision-making.

• Developing and maintaining data visualizations, dashboards, and reports using Tableau and Excel.

• Automating data processing and reporting workflows using Alteryx.

• Partnering with warehouse, supply chain, and business operations teams to support day-to-day system performance and continuous improvement initiatives.

• Serving as liaison to the Special Operations team and other cross-functional business partners.

• Supporting system maintenance activities, issue resolution, testing efforts, and implementation of approved enhancements.

• Collaborating with cross-functional teams to deliver business-focused solutions that improve operational performance.

WHAT YOU'LL BRING TO ALCON:

• Bachelor's Degree or Equivalent years of directly related experience (or high school +8 yrs; Assoc.+4 yrs)

• The ability to fluently read, write, understand and communicate in English

• Work Hours: Monday - Friday, 8:00 AM EST - 5:00 PM EST with flexibility needed based on business needs

• Travel Requirements: 0 to 10%

• Location: Onsite

• Relocation & Sponsorship: Not Available

PREFERRED QUALIFICATIONS/SKILLS/EXPERIENCE:

• Degree in Business, Supply Chain, Operations Management, Engineering, or related field Preferred

• Experience with a Warehouse Management System, specifically RedPrairie, JDA, or Blue Yonder

• Experience supporting business operations, distribution, logistics, warehouse, or supply chain environments

• Advanced ability to use Alteryx for data processing, reporting, and automation

• Advanced skills in Microsoft Excel

• Experience with SQL for data analysis and reporting purposes

• Experience with data analysis, visualization tools, and creating data visualizations using Tableau

• Experience gathering business requirements, documenting processes, and driving continuous improvement initiatives

• Ability to work effectively with business stakeholders, operations teams, and cross-functional partners

HOW TO THRIVE AT ALCON:

• Collaborate with teammates to share standard processes and learnings as work evolves!

• See your career like never before with focused growth and development opportunities!

• Join Alcon's mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!

• Alcon provides a robust benefits package including health, life, retirement, flexible time off for exempt associates, PTO for hourly associates, and much more!

Alcon Careers:

• See your impact at alcon.com.careers

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY

Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.comand let us know the nature of your request and your contact information.