Business Process Analyst Jobs in Phoenix, AZ (NOW HIRING)

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for supporting the development, execution, and continuous improvement of Enterprise Independent Testing (EIT) capabilities used to assess business processes, controls, and risk management practices across the Bank. Key responsibilities include developing an understanding of end-to-end business processes, associated risks and controls, and the underlying data that supports testing activities.

The role works closely with business partners, risk managers, and testing teams to support test development, test execution, results analysis, and reporting activities. Job expectations include contributing to all phases of the testing lifecycle through process analysis, data validation, documentation, issue identification, and the communication of testing results and insights. This position provides opportunities to build expertise in risk management, process analysis, testing methodologies, and data analytics.

Responsibilities:

• Embodies EIT Core Skills: Critical Thinking, Decisiveness, Proactive Problem Solving, Project Management, Risk Management, Adaptability, Collaboration, Effective Communication, and Control Rigor and Discipline
• Supports the development, enhancement, execution, and maintenance of testing methodologies, analytical tools, and testing scripts used to evaluate process and control effectiveness
• Develops an understanding of business processes, associated risks, controls, data sources, and regulatory requirements to support testing activities.
• Assists with gathering, validating, analyzing, and documenting data required for test development and test execution.
• Executes testing activities in accordance with established methodologies, procedures, and quality standards.
• Documents testing procedures, observations, results, and supporting evidence in a clear, concise, and repeatable manner.
• Identifies, documents, and escalates testing exceptions, defects, and process concerns in a timely manner.
• Performs analysis to identify trends, themes, and potential risk indicators within testing results.
• Collaborates with teammates and business partners to support continuous improvement, automation, and standardization efforts across the testing lifecycle.
• Builds knowledge of EIT methodologies, operational risk management practices, and banking processes through training, coaching, and hands-on experience

Desired Skills:

• Attention to Detail
• Prioritization and Time Management
• Risk Management
• Business Process Analysis
• Monitoring, Surveillance, and Testing
• Risk Analytics and Data Analysis
• Business Acumen
• Critical Thinking and Problem-Solving
• Innovative Thinking
• Written and Verbal Communication
• Relationship Building and Collaboration
• Stakeholder Management and Influence
• Process Improvement
• Adaptability and Continuous Learning

Minimal Education Requirement:

• Bachelor's degrees or above in fields including but not limited to: Finance, Economics, Mathematics, Computer Science, Statistics, Process and Mechanical Engineering, Operations Research, Data Science, Accounting, Business Administration

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NJ - Jersey City - 525 Washington Blvd (NJ2525)Pay and benefits informationPay range$65,000.00 - $87,700.00 annualized salary, offers to be determined based on experience, education and skill set.Predictable payThis role is compensated with a base salary and is not incentive eligible.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.