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Business Operations Jobs in Amherst, MA (NOW HIRING)

CYNET SYSTEMS

Business Analyst - Advanced

Springfield, MA · On-site

$51 - $56/hr

Pay Range: $51.88hr - $56.88hr Requirement/Must Have: * 8+ years of experience in business analysis, business consulting, operations, product, project delivery, or a related discipline. * 3+ years of ...

Burlington

Operations Service Manager

Amherst, MA · On-site

$20.90 - $29.45/hr

You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our ...

Burlington

Operations Service Manager

Brimfield, MA · On-site

$22.60 - $30.15/hr

You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our ...

Burlington

Operations/Service Manager

Barre, MA · On-site

$29.55 - $39.40/hr

You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our ...

Burlington

Operations Service Manager

Thorndike, MA

$24.20 - $34.10/hr

You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our ...

Burlington

Operations/Service Manager II

Gill, MA · On-site

$21.05 - $28.05/hr

You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our ...

Burlington

Operations/Service Manager II

Paxton, MA · On-site

$20 - $26.65/hr

You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our ...

Burlington

Operations/Service Manager II

Westfield, MA · On-site

$21 - $29/hr

You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our ...

Burlington

Operations/Service Manager II

New Salem, MA · On-site

$21.05 - $28.05/hr

You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our ...

Burlington

Operations/Service Manager II

Easthampton, MA · On-site

$21 - $29/hr

You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our ...

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All JobsBusiness Operations JobsBusiness Operations Jobs in Amherst, MA

Business Operations information

See Amherst, MA salary details

$37.9K

$99.9K

$116.2K

How much do business operations jobs pay per year?

As of Sep 1, 2026, the average yearly pay for business operations in Amherst, MA is $99,918.00, according to ZipRecruiter salary data. Most workers in this role earn between $97,000.00 and $114,700.00 per year, depending on experience, location, and employer.

What is business operations?

Business operations refer to the day-to-day activities and processes that organizations use to produce goods or provide services. These activities include managing resources, overseeing production, handling logistics, and ensuring that the company runs efficiently and effectively. The goal of business operations is to maximize productivity while minimizing costs and maintaining quality. Professionals in this field often analyze workflows, implement process improvements, and coordinate across departments to optimize performance.

What are the key skills and qualifications needed to thrive as a business operations professional, and why are they important?

To thrive as a Business Operations professional, you need strong analytical skills, process optimization experience, and a background in business administration or a related field. Familiarity with project management tools (like Asana or Jira), CRM systems, and data analysis software such as Excel or Tableau is typically required. Excellent communication, problem-solving abilities, and adaptability are crucial soft skills for this role. These competencies ensure efficient business processes, support organizational growth, and enable effective cross-functional collaboration.

What are some common challenges faced in a business operations role, and how can they be addressed?

Professionals in Business Operations often navigate challenges such as managing cross-departmental communication, streamlining inefficient processes, and adapting to changing organizational priorities. Success in this role requires strong problem-solving skills, the ability to build relationships across teams, and a proactive approach to process improvement. Staying organized and leveraging data-driven insights can help address these challenges, ensuring that business goals are met efficiently and collaboratively.

What is the difference between Business Operations vs Business Analyst?

AspectBusiness OperationsBusiness Analyst
Primary FocusOverseeing daily business functions, process optimization, and operational efficiencyAnalyzing business needs, gathering requirements, and recommending solutions
Required SkillsProcess management, project coordination, communicationData analysis, problem-solving, stakeholder engagement
Work EnvironmentCross-departmental, internal teams, operational settingsProject-based, collaboration with IT and business units
Common CertificationsLean, Six Sigma, PMPCBAP, CCBA, PMI-PBA

Business Operations professionals focus on managing and improving overall business processes and daily functions, ensuring efficiency across departments. Business Analysts analyze business needs, gather requirements, and propose solutions to improve systems and workflows. While both roles require strong communication and analytical skills, Business Operations roles are more operational and process-oriented, whereas Business Analysts are more focused on project-specific analysis and solution design.

What are business operations jobs?

Business operations jobs involve managing and improving the processes, systems, and resources that support a company's daily functions. These roles often include tasks related to project management, data analysis, and coordinating between departments to ensure efficiency and strategic goals are met. Skills in communication, organization, and familiarity with tools like ERP or CRM software are commonly required.

What do you do in business operations?

Business operations professionals manage and optimize daily business activities to ensure efficiency and effectiveness. They coordinate between departments, analyze processes, and implement strategies to improve productivity, often using tools like project management software and data analysis. Their work supports the overall goals of the organization and may require strong organizational and communication skills.

What are the most commonly searched types of Business Operations jobs in Amherst, MA?

The most popular types of Business Operations jobs in Amherst, MA are:

What cities near Amherst, MA are hiring for Business Operations jobs?

Cities near Amherst, MA with the most Business Operations job openings:

Business Operations jobs near you
Infographic showing various Business Operations job openings in Amherst, MA as of August 2026, with employment types broken down into 81% Full Time, 16% Part Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $99,918 per year, or $48 per hour.

Business Operations Director

Springfield, MA • On-site

Massachusetts Mutual Life Insurance Company (MassMutual)

7.8

Company rating: 7.8 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

195th of 315 rated insurance

Good employer

Recommended by parents

Respectful managers

Learn more about Massachusetts Mutual Life Insurance Company (MassMutual)external

$92K - $121K/yr

Full-time

Posted 13 days ago

Job description

The Opportunity
As a Director within Annuity New Business, you will be a critical member of the Annuity New Business leadership team, tasked with supporting field partners on new business applications. This role will work closely with other service leaders, third party administrators and a variety of field partners, to ensure we deliver a high-quality service experience.
The Team
This position leads the Variable Annuity New Business team, a group of highly skilled Case Managers responsible for delivering a top-tier service experience to MMFA and Third-Party Distribution partners. The team is cross trained across multiple new business functions, allowing them to provide flexible support as sales volumes shift. To support our strategic goal of expanding in the Variable Annuity market, we are advancing technology, product, and customer experience improvements. This role offers an exciting opportunity to guide the team through new developments while supporting continued sales growth.
The Impact:
  • Lead a team of associates responsible for providing exceptional service to field partners.
  • Participate actively as a member of the leadership team to achieve department specific goals and drive organizational performance. Demonstrate agility and resilience in a complex, evolving environment.
  • Lead individual development of team members by identifying opportunities for growth and creating a culture that inspires and motivates the team.
  • Evaluate business processes, identify areas for improvement, and support the development/implementation of strategic initiatives in partnership with peers and key business partners.
  • Leverage data to understand team performance and adherence to KPI's, and influence changes to processes, to improve advisor, customer, and associate experiences.
  • Work collaboratively with business partners across Operations, Third Party Distribution and New Markets, and Third party administrator staff to achieve goals that improve the advisor experience, gain operational efficiencies, and reduce unit cost.

The Minimum Qualifications
  • High School Diploma
  • 3+ years of annuity operations, life insurance operations, brokerage operations or new business processing experience
  • 2+ years of experience as a people leader, responsible for managing direct reports OR 2+ years demonstrating informal leadership by guiding, coaching, and supporting colleagues in their day-to-day work.
  • 2+ years demonstrated experience analyzing business processes and implementing process improvements to improve efficiency, quality, or customer experience
  • 2+ years demonstrated experience prioritizing work, managing competing priorities, and working effectively in a fast-paced environment

The Ideal Qualifications
  • 2+ years' experience with Annuity products
  • Operational experience in a leadership role
  • College Degree
  • Dynamic and proactive; flexible, resilient and comfortable with ambiguity. Adapts quickly to changing business priorities; is open to new ideas and continuous learning.
  • Strong written and verbal communication skills; adapts communication to meet the needs of the audience.

What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
  • Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
  • A collaborative environment where perspectives are welcomed
  • Access to learning, development, and internal networks that support continuous growth and skill-building over time
  • Employee-led communities and forums that foster connection, learning, and inclusion across the organization
  • A culture grounded in integrity, responsibility, and stewardship-supported by a company with a strong legacy and a future-focused mindset

#LI-RS1
Salary Range:
$92,800-$121,800
At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.
Why Join Us.
We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.
We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.

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