Business Application Manager Jobs in Appleton, WI

Position Summary:

The Senior Power Platform Engineer II serves as a trusted technical advisor and senior consulting engineer, helping clients design, implement, and optimize Microsoft business application solutions across Dynamics 365, Power Platform, and Microsoft 365. This role partners closely with client stakeholders to understand business goals, translate requirements into scalable solution designs, and lead delivery of high-quality outcomes that drive measurable business value. The ideal candidate combines hands-on development and architecture experience with consultative communication skills, technical leadership, and a passion for leveraging emerging technologies, including: Co-Pilot and AI-enabled business applications, to solve complex business challenges. 

Roles and Responsibilities / Essential Functions:

• Meet annual billable hour goal, as defined by HBS. This number may change over time as the business evolves. 
• Design scalable, secure, and maintainable Microsoft business application solutions across Dynamics 365, Power Platform, Microsoft 365, and related technologies.
• Translate business requirements into solution designs that align with customer goals, technical best practices, timelines, and budgets.
• Architect reusable components, services, integrations, and application patterns to support long-term maintainability and extensibility.
• Provide technical leadership in solution design, ensuring quality, performance, security, and fit-for-purpose implementation approaches.
• Evaluate emerging Microsoft technologies—including Copilot, AI-enabled business applications, and related platform capabilities—and apply them appropriately to customer scenarios.
• Lead hands-on development activities across Power Platform and Dynamics 365 solutions, including configuration, customization, automation, and supporting technical components.
• Deliver high-quality software and solution components using Agile delivery practices, sound engineering principles, and established team standards.
• Guide technical implementation decisions to balance business value, delivery speed, scalability, and total solution quality.
• Contribute to or oversee coding, testing, troubleshooting, deployment support, and continuous improvement of delivered solutions.
• Serve as a trusted advisor to clients by understanding their business objectives, recommending practical solutions, and helping them optimize Microsoft technologies to improve business outcomes.
• Partner with business and technical stakeholders across all levels of client organizations to align solution direction, communicate tradeoffs, and ensure successful delivery.
• Communicate effectively with executive audiences, project stakeholders, and technical teams regarding solution strategy, project status, risks, and recommendations.
• Build strong, lasting client relationships through exceptional service, open communication, and consistently high-quality outcomes.
• Deliver solutions that simplify business processes, improve user adoption, and create measurable value for customers.
• Support presales efforts by meeting with prospective clients, identifying business needs, and articulating how Microsoft technologies can address their challenges.
• Contribute to discovery, solution design, scope definition, proposal development, and effort estimation for small and large projects.
• Provide credible technical input during sales pursuits, including architecture recommendations, implementation considerations, and delivery assumptions.
• Provide approximately 6 hours per week, on average, supporting project-related and escalated incident management requests, with a focus on responsiveness, quality resolution, and customer satisfaction.
• Follow, improve, and reinforce team quality processes, delivery standards, and support best practices across projects and managed services activities.
• Help ensure delivered solutions are supportable, well-documented, and aligned with long-term customer success.
• Mentor and coach consultants and developers in designing and delivering scalable, secure, and maintainable Microsoft business application solutions. 
• Contribute to the continued growth of the practice by sharing knowledge, promoting delivery standards, and helping evolve technical best practices. 
• Stay current on Microsoft business application and AI platform advancements, including Power Platform, Dynamics 365, Copilot Studio, and related technologies, and help apply new capabilities appropriately within client solutions. 
• Support HBS brand growth through participation in relevant communities, thought leadership, internal enablement, and external content such as presentations, blogs, or events. 
• Contribute across adjacent workstreams and new initiatives as business and client needs evolve.

Competencies:

• Adaptability – Able to manage multiple priorities, navigate ambiguity, and deliver quality work in dynamic client environments. 
• Coaching and Development – Demonstrates a willingness to mentor others, share knowledge, and support the growth of teammates through feedback and collaboration. 
• Communication – Communicates clearly, professionally, and transparently with clients, peers, and leadership in both written and verbal formats. 
• Client Focus – Builds strong relationships through responsiveness, professionalism, trust, and a commitment to delivering measurable business value.
• Attention to Detail – Produces high-quality deliverables aligned to HBS standards, delivery expectations, and industry best practices. 
• Initiative – Demonstrates ownership, sound judgment, and a proactive approach to learning new technologies and solving client challenges. 
• Continuous Improvement – Shows curiosity and a passion for improving processes, user experiences, and solution quality through innovation and learning. 
• Time Management – Effectively prioritizes work across multiple clients, projects, and internal responsibilitie

Required Experience:

• 7+ years designing and delivering Microsoft business application solutions using Power Platform and/or Dynamics 365 
• Strong experience with model-driven Power Apps and Dataverse (tables, relationships, data modeling), Power Automate cloud flows, and Power Platform ALM practices; able to translate business requirements into scalable, maintainable solutions 
• Experience across one or more areas: Canvas Apps (Power Fx, data connections, components, performance), Power Pages (configuration, security, customization), or Dynamics 365 apps (Sales, Customer Service, Field Service, Project Operations, Contact Center) 
• Proven ability to gather requirements, contribute to solution design, estimate effort, and lead technical workstreams using Agile practices (including creating user stories and guiding delivery) 
• Strong communication skills with the ability to collaborate effectively with both business stakeholders and technical teams

Preferred Experience:

• Experience with third-party tools and integration platforms such as Inogic, Scribe, SmartConnect, KingswaySoft, Azure API Management, or similar Microsoft ecosystem solutions
• Experience delivering Power Pages solutions and customizing Dataverse using .NET/C# plugins, workflows, JavaScript, and PCF 
• Experience with Dynamics 365 applications and integrating third-party systems across the Power Platform ecosystem 
• Experience designing complex automation solutions (Power Automate, Logic Apps, orchestration patterns) and leading technical delivery, including migrations from on-prem to cloud 
• Experience in consulting environments, contributing to presales (discovery, solution design, estimation), and leveraging AI capabilities (Copilot Studio, AI Builder, Azure AI)

Required Skills, Education, and / or Certifications:

•   Bachelor’s Degree in IT, Business, Computer Science, or a related field, or equivalent relevant work experience 
•   Required Microsoft Certifications (active or ability to obtain within an approved onboarding period):
• PL-400 –Power Platform Developer Associate
• PL-901 –Power Platform Fundamentals, or equivalent demonstrated foundational knowledge

Preferred Skills, Education and/or Certifications:

• PL-600 – Power Platform Solution Architect Expert
• PL-200 – Power Platform Functional Consultant Associate
• MB-280 – Dynamics 365 Customer Experience Analyst Associate
• MB-230 – Dynamics 365 Customer Service Functional Consultant Associate
• Additional Microsoft certifications related to Dynamics 365, Power Platform, Sales, Customer Service, Field Service, Power Pages, or Copilot Studio are valued
• Additional Microsoft certifications related to Azure AI, AI Builder, Copilot Studio, and AI-enabled business applications are valued, including:
• AI-901 – Microsoft Certified: Azure AI Fundamentals
• AB-100 – Microsoft Certified: Agentic AI Business Solutions Architect
• AB-620 – Designing and Building Integrated AI Solutions in Copilot Studio
• Microsoft Applied Skills: Create agents in Microsoft Copilot Studio

Equal Opportunity Employer - Including Disabled and Veterans

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