Business Analyst Manager Jobs in Silver Spring, MD

Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With more than 1,700+ team members, 1,500+ AI & data experts, and 100+ prime contracts, we deliver at scale and with purpose.

We've been recognized as a Top Workplace by The Washington Post for six consecutive years and named to the Inc. 5000 list of Fastest-Growing Private Companies in 13 of the past 14 years. Credence is a welcoming environment for those looking to grow and make a meaningful impact. We encourage employees to push boundaries and help solve critical, world-changing federal challenges.

Credence has an immediate opening for an experienced Business Analyst to play a crucial role supporting government organizations by ensuring that technology solutions align with business and mission goals. The Business Analyst will facilitate decision-making, meetings and create process documentation to improve solutions that drive efficiency, innovation, and overall success. As organizations are increasingly using Artificial Intelligence and Machine Learning to automate solutions, the Business Analyst is pivotal in bridging the gap

between business needs and technology solutions, enabling organizations to make data driven decisions that drive success, providing strategic recommendations to improve processes and achieve business/organization goals.

Responsibilities:

• Analyze Business Needs: Collaborate with team members and stakeholders to gather and document business requirements (user stories, acceptance criteria, impact, success criteria), ensuring clarity and understanding of project objectives.
• Process Improvement: Create and update workflows, identifying inefficiencies and proposing solutions to optimize business processes and drive user adoption.
• Data Analysis: Analyze data to create actionable insights, identify trends, and support decision-making processes for new features and workflows.
• Documentation: Create detailed documentation of requirements, workflows, and current state and future state process models documentation.
• Implementation Support: Participate in QA and lead UAT testing and validating new systems and processes.
• Liaison Role: Act as a liaison between business stakeholders and technical teams, ensuring an understanding of project objectives.
• Reporting: Generate reports and author project documentation to communicate status, outcomes, risks, and next steps effectively to executives and stakeholders.

Requirements

• Minimum Requirements
• Bachelor of Arts or Science, in Business Administration, Information Technology, or a related field.
• Minimum of 5 years of experience as a Business Analyst.
• Strong analytical and problem solving skills, with proficiency in data analysis tools and techniques.
• Excellent communication and interpersonal skills, with the ability to present to various stakeholders and work collaboratively with cross-functional teams.
• A strong understanding of business, mission operations and/or IT systems.
• Ability to obtain Public Trust or Security Clearance (preferred).

• Preferred Requirements
• Project Management Professional (PMP) or relevant Business Analyst certification (e.g., CCBA, CBAP)
• Experience using User-centered design, creating usability goals and metrics, user characteristics, environment, tasks and workflow of a product.
• Experience utilizing Agile Tools such as Jira, Agile Dev 2.0. 
• Experience supporting Defense Logistics Agency or other government Agencies

Salary Range: $120,000 - $150,000 annually. Actual compensation will be determined based on the selected candidate's experience, education, certifications, skills, and overall qualifications.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan