Building Operations Director Jobs in Worcester, MA

It’s an exciting time to be at Hanscom Federal Credit Union! 

As a member of our Facilities Department, you will join a dynamic team of purpose-driven individuals committed to delivering exceptional service to our members.

Who we are – Hanscom Federal Credit Union

• Members-first – our members are our top priority. We make business decisions with our members at the top of mind.
• Integrity – we’re honest and committed to doing what’s best for our members and our company. What is right isn’t the same as what is easy.
• Teamwork – we are in this together and we all benefit from our success.
• Innovation – we identify new ideas for processes or products that will lead to positive changes and take the initiative to implement the changes.
• Empathy – we understand that communication starts by listening, understanding diverse perspectives, and caring about others’ sustained success.

What we offer

$104,538.14/annual to $130,672.68/annual

Compensation for this position will be determined based on the candidate's experience, skills, and qualifications. Final pay may vary depending on factors such as prior experience, expertise, and specific requirements of the role. We are committed to offering competitive compensation and will discuss the final pay rate with candidates should an offer be made.

• A full-time, permanent position that will reward you through an annual bonus program.
• Medical, Dental, Vision, FSA, 401(k), Student Loan Paydown, and paid Sick and Vacation time benefits.
• A flexible hybrid work schedule environment.
• We are committed to fostering career growth and development – when you join our organization it’s not just a job.
• We look to develop your skills aligned to our business needs and help you progress in your career.

Who you are – Director of Facilities  

You are a dynamic, detail-oriented, intuitive person with the ability to develop relationships, build rapport and become a trusted team member.  You are able to provide everyone you assist or support with a high level of service, have strong organization and multi-tasking skills, and are searching for a rewarding career where you are valued and respected.

What you'll do 

• Oversee facility operations, maintenance, repairs, inspections, renovations, and capital improvement projects across Credit Union locations. 
• Ensure facilities are safe, secure, well maintained, and compliant with applicable safety, security, building, and regulatory requirements. 
• Manage building systems and service needs, including HVAC, electrical, plumbing, lighting, security, drive-up systems, generators, roofing, elevators, and related physical assets. 
• Develop and maintain preventative maintenance plans and long-term facility improvement strategies. 
• Manage facilities budgets, vendor contracts, service providers, and contractor performance. 
• Serve as the facilities liaison for lease, landlord, and tenant matters, including communication, obligations, renewals, and resolution of facility-related concerns. 
• Provide facilities leadership and coordination for the Maryland region in partnership with regional leaders. 
• Supervise and develop one facilities employee, including work direction, coaching, and performance support. 
• Oversee physical security systems and coordinate with internal risk, security, IT, and business partners. 
• Support emergency preparedness, business continuity, workplace safety, and facilities documentation. 
• Oversee office supplies, workplace services, operational standards, and employee workspace support. 
• Partner with Finance, Risk, Security, IT, business leaders, and executive leadership on facilities planning and operational projects. 
• Comply with all company policies, procedures, laws, and regulations, including the Bank Secrecy Act, Patriot Act, and Office of Foreign Assets Control. 

Knowledge, Skills & Experience Required  

• 7–10 years of progressive experience in facilities management, property management, operations, or a related field. 
• Experience overseeing building operations, maintenance, vendors, budgets, lease coordination, capital projects, and workplace services. 
• Experience supervising employees and leading through others. 
• Bachelor’s degree or equivalent experience preferred; facilities certification preferred. 
• Valid state-approved driver’s license required. 
• Strong knowledge of building systems, preventative maintenance, safety, security, and regulatory practices. 
• Strong communication, problem-solving, organization, and prioritization skills. 
• Ability to manage multiple priorities and support facilities needs across multiple locations, including the Maryland region. 

 Scope

• Enterprise responsibility for facilities, workplace operations, property management, budgets, vendors, service contracts, maintenance planning, physical security, and capital improvements.
• Direct supervision of one facilities employee.
• Oversight of tenant management, lease coordination, landlord relationships, and facility-related tenant concerns.
• Leadership and coordination of Maryland-region facilities and operational support.

PHYSICAL REQUIREMENTS
Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. 

WORKING CONDITIONS
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. 

MENTAL AND/OR EMOTIONAL REQUIREMENTS
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. 

** Must be authorized to work in the US **