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Broker Operations Manager Jobs in Virginia (NOW HIRING)

Bush Specialty Vehicles

LOGISTICS MANAGER

Stanley, VA · On-site

Location: Stanley, VA Fleet Size: 15 Drivers (Dedicated Operation) Overview PTG Logistics is ... Build relationships with brokers and suppliers in key markets * Identify consistent lanes and ...

PTG Logistics

LOGISTICS MANAGER

Stanley, VA · On-site

Location: Stanley, VA Fleet Size: 15 Drivers (Dedicated Operation) Overview PTG Logistics is ... Build relationships with brokers and suppliers in key markets * Identify consistent lanes and ...

Osaic

Operations Processing Specialist

Petersburg, VA · Hybrid

$43K - $48K/yr

Financial Services, Investment Advisory, Billing, Accounting, Customer Service, Advisor Support, Client Support, Operations Support, Account Management, Broker-Dealer, Financial Advisor, Support ...

Dollartree

Manager, Import Compliance

Chesapeake, VA · On-site

Oversee the day-to-day compliance operations including developing and administering import ... Customs and other government agencies, customs brokers, and other service providers. Support ...

Dollar Tree

Manager, Import Compliance

Chesapeake, VA · On-site

Oversee the day-to-day compliance operations including developing and administering import ... Customs and other government agencies, customs brokers, and other service providers. Support ...

Dollartree

Manager - Real Estate

Chesapeake, VA · On-site

$108K - $121K/yr

... party brokerage and transaction management partners, landlords, developers, Operations, Construction, Finance, and Legal. The REM is accountable for developing a robust pipeline of qualified ...

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Broker Operations Manager information

What is the difference between Broker Operations Manager vs Insurance Underwriting Manager?

AspectBroker Operations ManagerInsurance Underwriting Manager
Required CredentialsBroker license, industry certificationsUnderwriting certifications, actuarial knowledge
Work EnvironmentBrokerage firms, insurance agenciesInsurance companies, underwriting departments
Employer & Industry UsageUsed in brokerage and agency settingsCommon in insurance carriers and underwriting firms
Search & Comparison IntentUnderstanding broker operations, managing broker teamsAssessing underwriting processes, risk evaluation

The Broker Operations Manager primarily oversees daily brokerage activities, client relations, and compliance within insurance agencies. In contrast, the Insurance Underwriting Manager focuses on evaluating risks, setting policy terms, and managing underwriting teams. While both roles require industry-specific certifications and work within the insurance sector, their core responsibilities differ—broker managers handle client and broker relations, whereas underwriting managers focus on risk assessment and policy approval.

What does a Broker Operations Manager do?

A Broker Operations Manager oversees the daily operations of brokerage firms, ensuring that trading, compliance, and client service processes run smoothly and efficiently. They manage teams responsible for processing transactions, reconciling accounts, and maintaining regulatory compliance. Additionally, they streamline workflows, implement new technologies, and handle escalations from clients or staff. Their goal is to optimize the firm's operational performance while minimizing risks and ensuring adherence to industry regulations.

What are the key skills and qualifications needed to thrive as a Broker Operations Manager?

To thrive as a Broker Operations Manager, you need expertise in financial operations, regulatory compliance, and process optimization, typically supported by a degree in finance or business and relevant industry experience. Familiarity with brokerage platforms, CRM systems, and regulatory reporting tools is essential, and certifications such as Series 7 or Series 63 can be advantageous. Strong leadership, problem-solving abilities, and excellent communication skills help drive team performance and client satisfaction. These competencies are crucial for ensuring smooth, compliant operations and maintaining a high standard of service in a dynamic financial environment.

What are some common challenges faced by a Broker Operations Manager, and how can they be addressed?

A Broker Operations Manager often encounters challenges in streamlining workflow processes, ensuring regulatory compliance, and maintaining clear communication between brokers, clients, and internal teams. Balancing multiple priorities while adapting to evolving industry regulations can be demanding. Addressing these challenges typically involves implementing robust operational procedures, fostering a culture of transparency, and leveraging technology to automate routine tasks. Effective team leadership and ongoing professional development also play key roles in overcoming these obstacles and promoting operational excellence.
What cities in Virginia are hiring for Broker Operations Manager jobs? Cities in Virginia with the most Broker Operations Manager job openings:
Broker Operations Manager jobs near you

LOGISTICS MANAGER

Bush Specialty Vehicles

Stanley, VA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Location: Stanley, VA
Fleet Size: 15 Drivers (Dedicated Operation)

Overview

PTG Logistics is seeking a hands-on On-Site Transportation Manager to lead day-to-day operations for a dedicated fleet of 15 drivers in Stanley VA. This role combines driver management, load planning, customer service, and backhaul development to ensure safe, efficient, and cost-effective transportation operations.

The ideal candidate is a strong leader who can develop drivers, maintain customer relationships, and actively build revenue-generating backhauls using broker boards and market relationships.

Key Responsibilities

Driver Leadership & Retention

  • Develop and maintain a high-performing driver team through daily engagement, coaching, and accountability
  • Ensure driver satisfaction by managing mileage expectations, accurate payroll, and timely issue resolution
  • Document performance, including coaching, attendance, service, and recognition

Planning & Dispatch

  • Match drivers with loads while managing schedules, special instructions, and service commitments
  • Maximize fleet utilization through efficient routing and trip planning
  • Maintain clear, consistent communication with drivers and customers

Backhaul Development (Key Focus)

  • Actively source and secure revenue-generating backhauls using broker boards
  • Build relationships with brokers and suppliers in key markets
  • Identify consistent lanes and opportunities to reduce deadhead and improve profitability

Safety & Compliance

  • Lead safety initiatives through coaching, communication, and accountability
  • Ensure compliance with DOT Hours of Service and FMCSA regulations
  • Conduct daily HOS audits, manage driver qualification files, and track CDL/medical certifications
  • Oversee accident reporting and progressive discipline when necessary

Customer Operations & Communication

  • Serve as the primary on-site contact for customer operations
  • Build strong, transparent relationships with customer teams
  • Provide proactive updates on delays, service issues, and daily operational performance
  • Learn and integrate customer systems and processes to improve efficiency

Equipment & Maintenance

  • Coordinate preventive maintenance with Leasing Companies and monitor equipment condition
  • Perform regular inspections to ensure safety, cleanliness, and readiness

Reporting & Administration

  • Track and report key metrics including:
    • Delays and service performance
    • Backhaul activity
  • Process payroll and HR documentation (raises, bonuses, PAFs, etc.)
  • Utilize systems such as Motive, BOLT, Samba/CSA, Asurint, and Tenstreet

Qualifications

  • 2+ years of experience in transportation, driver management, or load planning
  • Proven experience booking backhauls through broker boards strongly preferred
  • Strong understanding of DOT, HOS, and FMCSA regulations
  • Excellent communication and leadership skills
  • Ability to operate independently in a fast-paced environment
  • Class A CDL (preferred but not required)

What Success Looks Like

  • High driver retention and engagement
  • Strong safety performance and compliance
  • Increased backhaul revenue and reduced deadhead
  • Consistent on-time service for the customer
  • Well-organized, efficient on-site operation

Apply