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Broker Operations Manager Jobs in Ohio (NOW HIRING)

Arrowhead Talent Solutions

Broker

North Canton, OH · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Broker to manage the full lifecycle of freight transactions-from prospecting and onboarding ... Operations • Coordinate and dispatch shipments from pickup through delivery • Track loads and ...

Mohr Partners

Associate Broker

Cleveland, OH · On-site

Manage production and all pipeline activities * Review and analyze clients as part of a due ... Typically includes extended periods of sitting and/or operation of a computer for up to 8 hours a ...

QQR

Dispatch Operations Manager

Cincinnati, OH · On-site

$70K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

... brokers, and strategic partners Ensure service commitments are consistently met or exceeded Resolve ... management, or logistics operations 3+ years of experience in leading logistics professionals and ...

QQR

Dispatch Operations Manager

Cincinnati, OH · On-site

$65K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

... brokers, and strategic partners Ensure service commitments are consistently met or exceeded Resolve ... management, or logistics operations 3+ years of experience in leading logistics professionals and ...

Kenan Advantage Group

Transportation Broker

Plain City, OH · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Broker to manage the full lifecycle of freight transactions-from prospecting and onboarding ... Operations • Coordinate and dispatch shipments from pickup through delivery • Track loads and ...

Kenan Advantage Group

Transportation Broker

Hilliard, OH · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Broker to manage the full lifecycle of freight transactions-from prospecting and onboarding ... Operations • Coordinate and dispatch shipments from pickup through delivery • Track loads and ...

Kenan Advantage Group

Transportation Broker

Dublin, OH · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Broker to manage the full lifecycle of freight transactions-from prospecting and onboarding ... Operations • Coordinate and dispatch shipments from pickup through delivery • Track loads and ...

THE KENAN ADVANTAGE GROUP

Transportation Broker

Dublin, OH

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Broker to manage the full lifecycle of freight transactions--from prospecting and onboarding ... Operations • Coordinate and dispatch shipments from pickup through delivery • Track loads and ...

Kenan Advantage Group

Transportation Broker

Powell, OH · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Broker to manage the full lifecycle of freight transactions-from prospecting and onboarding ... Operations • Coordinate and dispatch shipments from pickup through delivery • Track loads and ...

Kenan Advantage Group

Transportation Broker

Plain City, OH · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Broker to manage the full lifecycle of freight transactions-from prospecting and onboarding ... Operations • Coordinate and dispatch shipments from pickup through delivery • Track loads and ...

Kenan Advantage Group

Transportation Broker

Dublin, OH · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Broker to manage the full lifecycle of freight transactions-from prospecting and onboarding ... Operations • Coordinate and dispatch shipments from pickup through delivery • Track loads and ...

Kenan Advantage Group

Transportation Broker

Shawnee Hills, OH · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Broker to manage the full lifecycle of freight transactions-from prospecting and onboarding ... Operations • Coordinate and dispatch shipments from pickup through delivery • Track loads and ...

QQR

Dispatch Night Operations Associate

Cincinnati, OH · On-site

$45K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

... brokerage operations and carrier management Experience with cross-border (U.S.-Canada / U.S.-Mexico) freight Experience driving operational growth and process improvement initiatives Prior experience ...

QQR

Dispatch Night Operations Associate

Cincinnati, OH · On-site

$45K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

... brokerage operations and carrier management Experience with cross-border (U.S.-Canada / U.S.-Mexico) freight Experience driving operational growth and process improvement initiatives Prior experience ...

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All JobsBroker Operations JobsBroker Operations Manager JobsBroker Operations Manager Jobs in Ohio

Broker Operations Manager information

What is the difference between Broker Operations Manager vs Insurance Underwriting Manager?

AspectBroker Operations ManagerInsurance Underwriting Manager
Required CredentialsBroker license, industry certificationsUnderwriting certifications, actuarial knowledge
Work EnvironmentBrokerage firms, insurance agenciesInsurance companies, underwriting departments
Employer & Industry UsageUsed in brokerage and agency settingsCommon in insurance carriers and underwriting firms
Search & Comparison IntentUnderstanding broker operations, managing broker teamsAssessing underwriting processes, risk evaluation

The Broker Operations Manager primarily oversees daily brokerage activities, client relations, and compliance within insurance agencies. In contrast, the Insurance Underwriting Manager focuses on evaluating risks, setting policy terms, and managing underwriting teams. While both roles require industry-specific certifications and work within the insurance sector, their core responsibilities differ—broker managers handle client and broker relations, whereas underwriting managers focus on risk assessment and policy approval.

What does a Broker Operations Manager do?

A Broker Operations Manager oversees the daily operations of brokerage firms, ensuring that trading, compliance, and client service processes run smoothly and efficiently. They manage teams responsible for processing transactions, reconciling accounts, and maintaining regulatory compliance. Additionally, they streamline workflows, implement new technologies, and handle escalations from clients or staff. Their goal is to optimize the firm's operational performance while minimizing risks and ensuring adherence to industry regulations.

What are the key skills and qualifications needed to thrive as a Broker Operations Manager?

To thrive as a Broker Operations Manager, you need expertise in financial operations, regulatory compliance, and process optimization, typically supported by a degree in finance or business and relevant industry experience. Familiarity with brokerage platforms, CRM systems, and regulatory reporting tools is essential, and certifications such as Series 7 or Series 63 can be advantageous. Strong leadership, problem-solving abilities, and excellent communication skills help drive team performance and client satisfaction. These competencies are crucial for ensuring smooth, compliant operations and maintaining a high standard of service in a dynamic financial environment.

What are some common challenges faced by a Broker Operations Manager, and how can they be addressed?

A Broker Operations Manager often encounters challenges in streamlining workflow processes, ensuring regulatory compliance, and maintaining clear communication between brokers, clients, and internal teams. Balancing multiple priorities while adapting to evolving industry regulations can be demanding. Addressing these challenges typically involves implementing robust operational procedures, fostering a culture of transparency, and leveraging technology to automate routine tasks. Effective team leadership and ongoing professional development also play key roles in overcoming these obstacles and promoting operational excellence.

What cities in Ohio are hiring for Broker Operations Manager jobs?

Cities in Ohio with the most Broker Operations Manager job openings:

Broker Operations Manager jobs near you

Broker

Arrowhead Talent Solutions

North Canton, OH • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

 
Transportation Broker Position Overview
Our client is seeking a driven, results-oriented Transportation Broker to manage the full lifecycle of freight transactions-from prospecting and onboarding shippers to carrier sourcing, rate negotiation, dispatch, and final delivery. This role is responsible for building a book of business, maintaining strong customer relationships, and ensuring seamless execution of shipments.
The ideal candidate thrives in a fast-paced environment, excels at problem-solving, and is motivated by performance-based earnings uncapped.
Key Responsibilities
Sales & Business Development
• Prospect and develop new shipper relationships through cold calling, email outreach, networking, and referrals
• Build and manage a personal book of business
• Negotiate competitive freight rates with customers
• Identify opportunities for growth within existing accounts
Carrier Procurement & Management
• Source and vet qualified carriers
• Negotiate rates to maximize margin while ensuring service reliability
• Develop and maintain strong carrier relationships
• Ensure all carriers meet compliance and insurance requirements
Freight Operations
• Coordinate and dispatch shipments from pickup through delivery
• Track loads and proactively communicate updates to customers
• Troubleshoot and resolve service issues in real time
• Manage documentation including rate confirmations, BOLs, PODs, and invoicing
Financial Management
• Manage gross margin on each load
• Accurately input load details into TMS
• Assist with billing and collections as needed
• Monitor profitability and KPIs
Qualifications
• Business to business inside sales, and / or transferable customer account management experience (preferred)
• Bachelor's degree (preferred)
• 2-5 years of freight brokerage or 3PL experience (preferred)
• Proven ability to develop and manage customer relationships
• Strong negotiation skills
• Excellent verbal and written communication
• Ability to multitask and manage high shipment volume
• Proficient in TMS systems and Microsoft Office/Google Workspace
• Highly organized and detail-oriented
Compensation & Benefits
• Base salary + uncapped industry leading commission
• Health, dental, and vision insurance
• Paid time off
• 401(k)
• Career advancement opportunities
Key Performance Indicators (KPIs)
• Gross margin per load
• Monthly revenue generated
• Load volume
• Customer retention rate
• On-time pickup and delivery percentage
• New customer acquisition (Hunting)
• Customer account growth (Farming)
• Customer scorecard / KPI compliance
What Success Looks Like
• Builds and maintains a profitable book of business
• Maintains strong shipper and carrier relationships
• Consistently meets or exceeds margin and revenue targets
• Demonstrates ownership and accountability from load creation to final delivery

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