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Bright Data Jobs in California (NOW HIRING)

Bright Data

Communications Manager

San Francisco, CA · On-site

The Communications Manager at Bright Data will support the company's external reputation by creating stronger internal alignment, improving crisis readiness, maintaining reputation-related messaging ...

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Bright Data information

What is the difference between Bright Data vs Data Analyst?

AspectBright DataData Analyst
CredentialsTypically no formal credentials required, but knowledge of data collection tools helpsBachelor's degree in data science, statistics, or related field often required
Work EnvironmentPrimarily technical, involving data collection, web scraping, and data managementAnalytical, involving data interpretation, reporting, and visualization
Industry UsageUsed across tech, marketing, and research sectors for data gatheringUsed in finance, marketing, healthcare, and other sectors for data analysis

Bright Data focuses on data collection and web scraping, while Data Analysts interpret and analyze data to inform business decisions. Both roles require familiarity with data tools but serve different functions within the data ecosystem.

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Infographic showing various Bright Data job openings in California as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, and 5% Contract. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution.

Customer Success Specialist - AMER West

Bright Data

San Francisco, CA • On-site

Full-time

Re-posted 19 days ago

Job description

We are expanding our Global Community Team and are looking for a Customer Success Specialist focused on the US market. This role will nurture and grow our long‑tail and emerging customers in the US market, while also supporting our global Community operations.

They will manage a portfolio of our lower- to mid-revenue accounts (mainly up to ~$2,500 MRR), prevent churn and contraction, and surface high‑potential accounts for handoff to Account Executives.


Responsibilities:
  • Manage and nurture non‑assigned accounts in the US market, in addition to the global community pool, primarily via low‑touch-high-scale account management
  • Monitor account health (revenue/usage trends, renewals, support tickets) and act early to prevent churn and contraction.
  • Educate and support customers on Bright Data’s products, best practices, and pricing.
  • Identify and qualify upsell/cross‑sell opportunities (“Growth Accounts”) and hand them off to the relevant Account Executive.
  • Identify and nurture high-potential customers.
  • Handle day‑to‑day customer issues from the community pool (billing questions, basic technical/compliance topics) and coordinate with internal teams when escalation is needed.
  • Collaborate with Marketing on localized customer marketing (segment-based campaigns, webinars, newsletters).
  • Contribute to improve Community processes, automations, and playbooks.

Requirements:
  • 2+ years in customer success, account management, sales support, or similar customer-facing role (B2B SaaS / data / cloud preferred).
  • Strong communication skills; comfortable managing many small accounts in a structured, process‑driven way.
  • Familiarity with Salesforce or similar CRM (preferred).
  • Ability to work independently, prioritize, and execute in a fast‑moving, global environment.
  • Technically oriented