CASUAL CUSTOMER SERVICE SUPERVISOR
Must complete an application at www.drba.net
Location: Lewes, DE
Date posted: December 31, 2025 Closing Date: Until Filled
Pay: $20.00 per hour
Work schedule is primarily weekends and holidays from 10:15 a.m. to 6:15 p.m. or, 5:45 a.m. to 1:45 p.m. to cover other shifts in support of the departmental needs
I. POSITION SUMMARY
This position is a casual Customer Service Supervisor which is responsible for conducting sales and providing customer service, supervision, and administration for the Cape May–Lewes Ferry ticket/tollbooth/call center operations. This position has a primary role in the day-to-day supervision of the Customer Service Department. The Customer Service Supervisor is responsible for providing supervision of employees in the following duties: ticketing, reservations, and sales; handling and resolving customer-related issues; and performing a variety of administrative duties. Work schedule is shift work on weekends and holidays (normally, 10:15 a.m. to 6:15 p.m. or 5:45 a.m. to 1:45 p.m. to cover shifts) in support of the departmental needs. Additional shifts will be required based upon business needs.. This casual position is part-time with no guaranteed minimum number of hours, nor are there any guaranteed assignments.
II. ESSENTIAL DUTIES AND RESPONSIBILITIES
· Supervises a sales and customer service team training, coaching and counseling staff
· Assists with setting up, promotion, selling and up-selling of all events and products offered to the public
· Handling of, and resolving of, customer complaints
· Tracks, monitors, measures productivity
· Provides the highest level of customer service and professionalism to all internal and external customers
III. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
· Strong ability to supervise and motivate employees
· Ability to handle multiple tasks, projects, and priorities
· Good verbal and written communications skills
· Ability to operate a variety of office and point-of-sale equipment, such as, personal computers in addition to experience with Microsoft Office products
· Cash handling experience
· Ability to provide superior customer service to everyone by responding in a courteous and efficient manner
IV. REQUIRED EDUCATION AND EXPERIENCE
· High school diploma or equivalent.
· Two years of supervisory experience preferred
· Two years of experience in sales, call center operations, or customer service
V. LICENSES, REGISTRATION, AND SPECIAL REQUIREMENTS
· Possession of a valid motor vehicle operator’s license
VI. ADDITIONAL REQUIREMENTS
· Applicants will be subject to a background check
· Subject to pre-employment drug testing
· Delaware River and Bay Authority requires all employees to have direct deposit with a financial institution or enroll in the payroll card program to receive their bi-weekly pay
If you are interested in applying for this position please complete the on-line application at www.drba.net. In addition, you also have the option of attaching a resume to the completed application.
The Delaware River and Bay Authority, a bi-state government agency created by Compact in 1962 operates the Delaware Memorial Bridge—the world’s second longest twin span suspension bridge, the Cape May-Lewes Ferry System, and the Delaware City - Salem Ferry Crossing on the Delaware River, as well as five regional aviation facilities, including the Wilmington-Philadelphia Regional Airport located in New Castle, DE. Since its inception, the DRBA has successfully carried out its primary mission of providing vital transportation links between the states of Delaware and New Jersey.