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Branch Operations Leader Jobs in Indiana (NOW HIRING)

Xylem

Branch Operations Specialist

Indianapolis, IN · On-site

$26 - $28/hr

As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem ... The Operations Coordinator is the operational hub of the branch-bridging customers, technicians ...

Xylem

Branch Operations Specialist

Indianapolis, IN

$26 - $28/hr

As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem ... The Operations Coordinator is the operational hub of the branch-bridging customers, technicians ...

Keybank

Branch Manager

Cicero, IN · On-site

... operational tasks. The Branch Manager leads his/her team through consistent execution of the Branch Playbook to deliver on Branch Goals. The Branch Manager has a strong focus on acquiring and growing ...

KeyBank

Branch Manager

Cicero, IN

... operational tasks. The Branch Manager leads his/her team through consistent execution of the Branch Playbook to deliver on Branch Goals. The Branch Manager has a strong focus on acquiring and growing ...

YMCA

Branch Leader

Crown Point, IN

... leadership role responsible for driving the success of YMCA branch operations and programs ... You'll lead teams, oversee day-to-day operations, and shape innovative strategies that strengthen ...

Psalm 51 10 LLC

Branch Manager

Lafayette, IN · On-site

$50K - $60K/yr

Director of Operations Supervises : Area Managers, Coverage and Training Specialists, Site ... Be a direct extension of the executive leadership/ownership by loving people well, serving clients ...

Psalm 51 10 LLC

Branch Manager

Lafayette, IN · On-site

$50K - $60K/yr

Director of Operations Supervises : Area Managers, Coverage and Training Specialists, Site ... Be a direct extension of the executive leadership/ownership by loving people well, serving clients ...

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Branch Operations Leader information

See Indiana salary details

$37.1K

$68.2K

$108.5K

How much do branch operations leader jobs pay per year?

As of Jun 23, 2026, the average yearly pay for branch operations leader in Indiana is $68,201.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,400.00 and $82,300.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Branch Operations Leader, and how can they be addressed?

Branch Operations Leaders often encounter challenges such as managing diverse teams, maintaining operational efficiency, and ensuring compliance with company policies and regulatory requirements. Balancing the needs of the branch staff with organizational goals can require strong communication and problem-solving skills. Addressing these challenges typically involves implementing effective training programs, fostering a culture of collaboration, and utilizing data-driven decision-making to streamline processes and improve performance. Building strong relationships with both internal teams and external clients is also key to overcoming operational hurdles.

What is a branch manager's salary?

A branch manager's salary typically ranges from $50,000 to $100,000 annually, depending on the industry, location, and level of experience. In financial services and banking, salaries tend to be higher, and additional compensation may include bonuses and benefits. The role requires strong leadership, customer service skills, and operational knowledge.

What does an operations leader do?

An operations leader oversees daily business activities to ensure efficiency and productivity. They manage staff, implement policies, analyze performance metrics, and coordinate resources to meet organizational goals, often using tools like management software and data analysis. Strong leadership, communication, and problem-solving skills are essential for success in this role.

What is the difference between Branch Operations Leader vs Branch Manager?

AspectBranch Operations LeaderBranch Manager
Primary FocusOversees overall branch operations, process improvements, and strategic initiativesManages daily branch activities, staff, and customer service
ResponsibilitiesOperational efficiency, compliance, and team coordinationStaff supervision, sales, customer relations
CredentialsRelevant certifications (e.g., banking, finance), leadership experienceSimilar credentials, often with sales or customer service background
Work EnvironmentStrategic planning, cross-department collaborationFrontline management, customer interaction

The Branch Operations Leader typically focuses on strategic oversight and operational efficiency across the branch, while the Branch Manager handles daily management and customer service. Both roles require similar credentials and work environments, but their core responsibilities differ in scope and focus.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as senior executives, investment bankers, specialized surgeons, and successful entrepreneurs can earn $500,000 or more annually. These positions often require advanced education, extensive experience, leadership skills, and sometimes ownership or equity in a business.

What are Branch Operations Leaders?

Branch Operations Leaders are professionals responsible for overseeing the day-to-day operations of a branch office within an organization, such as a bank, retail chain, or service provider. Their duties typically include managing staff, ensuring customer satisfaction, implementing company policies, and achieving operational targets. They play a key role in optimizing efficiency, maintaining compliance with regulations, and supporting business growth at the branch level. Effective Branch Operations Leaders possess strong leadership, organizational, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Branch Operations Leader, and why are they important?

To thrive as a Branch Operations Leader, you need expertise in operational management, financial oversight, and staff supervision, usually supported by a degree in business or a related field. Familiarity with branch management software, banking systems, and compliance protocols is typically required. Strong leadership, problem-solving abilities, and effective communication are standout soft skills in this role. These skills ensure smooth branch operations, regulatory compliance, and a productive team environment that drives organizational success.

What is the role of a branch operations lead?

A branch operations lead oversees daily branch activities, ensuring efficient service delivery, compliance with policies, and achievement of operational goals. They manage staff, coordinate processes, and utilize tools like banking software to optimize branch performance and customer experience.
Branch Operations Leader jobs near you
Branch Operations Lead - Main & Douglas - Mishawaka, IN

Branch Operations Lead - Main & Douglas - Mishawaka, IN

JP Morgan Chase

Mishawaka, IN

Full-time

Medical, Retirement

Posted 25 days ago

JPMorgan Chase & Co. rating

8.1

Company rating: 8.1 out of 10

Based on 470 frontline employees who took The Breakroom Quiz

46th of 141 rated banks

Job description

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.
As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements.
A typical day will involve assisting clients with their transactions, but it doesn't stop there. You'll have the opportunity to make a real difference by introducing clients to self-service options that simplify their banking experience and by building lasting relationships with them. Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures. Your leadership will ensure that our branch not only meets but exceeds control expectations, setting a positive tone for everyone who walks through our doors.
Job responsibilities  
  • Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
  • Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
  • Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
  • Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
  • Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
  • Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night. 
  • Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.
Required qualifications, capabilities, and skills
  • You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently.
  • You are committed to maintaining a keen eye for detail and staying organized, which helps you juggle multiple tasks effectively. 
  • You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment.
  • You have a strong passion for educating the branch team and partners, helping them stay connected and informed.
  • You excel at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed.
  • You have 1+ years of retail banking experience.
  • You have a high school degree, GED, or foreign equivalent.
  • You have the ability to work branch hours including weekends and evenings.
Preferred qualifications, capabilities, and skills
  • You have 6+ months of Associate Banker (Teller) experience. 
  • You have a college degree or military equivalent. 
Training and Travel Requirement
  • You'll successfully complete our Branch Operations Lead Training Program before being considered for placement as a Branch Operations Lead. 
  • You'll need to be able to travel as required for in-person training and meetings. 

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Our Consumer Banking group helps customers manage their money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.

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