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Branch Operations Leader Jobs in Indiana (NOW HIRING)

Republic Finance

Branch Operations Intern

Evansville, IN · On-site

$15/hr

You will interact with team members and leaders to gain real-world experience by working alongside our team to learn about many aspects of the day-to-day operations of a branch as well as the overall ...

Republic Finance

Branch Operations Intern

Evansville, IN · On-site

$15/hr

You will interact with team members and leaders to gain real-world experience by working alongside our team to learn about many aspects of the day-to-day operations of a branch as well as the overall ...

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All JobsBranch Operations Leader JobsBranch Operations Leader Jobs in Indiana

Branch Operations Leader information

See Indiana salary details

$37.1K

$68.2K

$108.5K

How much do branch operations leader jobs pay per year?

As of Sep 11, 2026, the average yearly pay for branch operations leader in Indiana is $68,201.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,400.00 and $82,300.00 per year, depending on experience, location, and employer.

What is a branch operations leader?

Branch Operations Leaders are professionals responsible for overseeing the day-to-day operations of a branch office within an organization, such as a bank, retail chain, or service provider. Their duties typically include managing staff, ensuring customer satisfaction, implementing company policies, and achieving operational targets. They play a key role in optimizing efficiency, maintaining compliance with regulations, and supporting business growth at the branch level. Effective Branch Operations Leaders possess strong leadership, organizational, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a branch operations leader?

To thrive as a Branch Operations Leader, you need expertise in operational management, financial oversight, and staff supervision, usually supported by a degree in business or a related field. Familiarity with branch management software, banking systems, and compliance protocols is typically required. Strong leadership, problem-solving abilities, and effective communication are standout soft skills in this role. These skills ensure smooth branch operations, regulatory compliance, and a productive team environment that drives organizational success.

What are some common challenges faced by a branch operations leader, and how can they be addressed?

Branch Operations Leaders often encounter challenges such as managing diverse teams, maintaining operational efficiency, and ensuring compliance with company policies and regulatory requirements. Balancing the needs of the branch staff with organizational goals can require strong communication and problem-solving skills. Addressing these challenges typically involves implementing effective training programs, fostering a culture of collaboration, and utilizing data-driven decision-making to streamline processes and improve performance. Building strong relationships with both internal teams and external clients is also key to overcoming operational hurdles.

What is the difference between Branch Operations Leader vs Branch Manager?

AspectBranch Operations LeaderBranch Manager
Primary FocusOversees overall branch operations, process improvements, and strategic initiativesManages daily branch activities, staff, and customer service
ResponsibilitiesOperational efficiency, compliance, and team coordinationStaff supervision, sales, customer relations
CredentialsRelevant certifications (e.g., banking, finance), leadership experienceSimilar credentials, often with sales or customer service background
Work EnvironmentStrategic planning, cross-department collaborationFrontline management, customer interaction

The Branch Operations Leader typically focuses on strategic oversight and operational efficiency across the branch, while the Branch Manager handles daily management and customer service. Both roles require similar credentials and work environments, but their core responsibilities differ in scope and focus.

Branch Operations Leader jobs near you
Infographic showing various Branch Operations Leader job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $68,201 per year, or $32.8 per hour.

Branch Operations Specialist

Terre Haute, IN • On-site

First Financial Bank NA
See more jobs at First Financial Bank NAexternal

$18.25 - $23.75/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 6 days ago

Job description

Branch Operations Specialist

Location: Indiana, Illinois, Kentucky, Tennessee, or Georgia (On-Site @ FFB Branch or Lending Office)

Status: Full-Time, Hourly Non-Exempt

Why Join First Financial Bank?

At First Financial Bank, exceptional branch operations are the foundation of an outstanding customer experience. As a Branch Operations Specialist, you'll serve as a trusted resource for our retail banking teams by providing operational guidance, technical support, and expert problem-solving that helps our banking centers deliver consistent, accurate, and efficient service.

This role is ideal for an experienced branch banking professional who enjoys helping others, solving operational challenges, and improving processes that support associates and customers across the organization.

What You’ll Do

  • Support branch operations: Provide timely assistance to Retail associates by answering questions related to account opening, account maintenance, teller transactions, retail systems, and operational procedures.
  • Research and resolve issues: Investigate operational questions, interpret policies and procedures, and provide clear guidance that supports consistent branch execution.
  • Serve as a trusted resource: Help banking center associates navigate systems, regulatory requirements, and day-to-day operational processes while delivering outstanding internal customer service.
  • Monitor operational activities: Complete reports, track operational data, and follow up on outstanding items to support Branch Administration and leadership.
  • Support department initiatives: Assist with procedure updates, system enhancements, operational projects, and other initiatives that improve branch efficiency and effectiveness.
  • Provide team coverage: Partner with fellow Branch Operations Specialists to ensure continuous support for banking centers across the organization.
  • Promote compliance: Apply Bank policies, operational procedures, and regulatory requirements while supporting consistent execution throughout the retail network.

What We’re Looking For

  • High school diploma required
  • 5+ years of branch banking, teller, customer service, or branch operations experience preferred
  • Previous experience as a Branch Operations Coordinator, Teller Supervisor, or similar leadership role preferred
  • Strong knowledge of retail banking products, account opening, account maintenance, teller operations, and branch procedures 
  • Experience using retail banking systems, including teller, account servicing, and sales platforms 
  • Ability to interpret and apply Bank policies, procedures, and regulatory requirements 
  • Excellent customer service, communication, and relationship-building skills 
  • Strong analytical, organizational, and problem-solving abilities 
  • Proficiency with Microsoft Word, Excel, Outlook, and other business applications 
  • Ability to manage multiple priorities while maintaining accuracy and attention to detail 
  • Ability to work independently and collaboratively in a team environment 
  • Ability to remain in a stationary position for extended periods while using a computer and telephone 
  • Ability to communicate effectively with associates through verbal and written communication 
  • Ability to review detailed information and documentation requiring close visual attention
  • Ability to commute to the primary work location and occasionally to other work locations within driving distance.

What We Offer

  • Competitive Pay & Benefits: Medical, dental, vision, and employer-paid life and disability insurance.
  • Financial Perks: 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
  • Work-Life Balance: Paid time off, including 11 Federal Reserve bank holidays.
  • Growth Opportunities: Tuition assistance and professional development programs.
  • A Supportive Culture: Integrity, collaboration, innovation, and respect are at the heart of what we do.

Who We Are

First Financial Bank is a dynamic financial institution with over $6+ billion in assets and a proud history dating back to 1834. With more than 75 banking centers across five states, we are committed to empowering our clients, fostering personal growth, and building community.

Joining First Financial Bank means becoming part of a legacy where your work directly contributes to the stability and growth of the communities we serve. Here, you are more than an employee; you are an essential member of a team dedicated to living out the values of "One First" every day. Be part of a bank that values your contributions and invests in your future!

Ready to Join Us?

Apply now and take the next step in your banking career! We review all applications and will respond promptly.

First Financial Bank is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, military and/or veteran status, or any other Federal or State legally protected classes.


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