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Branch Operations Assistant Jobs in Toronto, ON (NOW HIRING)

Branch Operations Assistant

Maple, ON ยท On-site

CA$40K - CA$55K/yr

The RBC Dominion Securities Management team located in Vaughan is looking for a Branch Operations Assistant to join their team! You will provide superior service along with administrative and ...

Branch Operations Assistant

Toronto, ON ยท On-site

CA$40K - CA$55K/yr

The RBC Dominion Securities Management team located in Toronto is looking for a Branch Operations Assistant to join their team! You will provide first line support and problem resolution for selected ...

Reporting to the Branch Manager, this role supports branch profitability, customer experience, recruitment, training, coaching, performance management, and operational execution. Assistant Branch ...

Branch Administrator

Mississauga, ON ยท On-site

$50K - $62K/yr

... * Assist with compliance monitoring, Business Activities Disclosures, and recurring compliance reports. * Prepare compliance and operational reports and organize supporting documentation for branch ...

... Operations group located at our Hamilton, Ontario branch. The Branch Manager Trainee ... Ability to assist in the warehouse and operate a forklift as needed while doing so in a safe and ...

Operations/Administration - Oversee and manage day to day branch operations and administration ... Sales Support & Customer Service - Assist Branch Manager to perform Investment Advisor duties such ...

Operations/Administration - Oversee and manage day to day branch operations and administration ... Sales Support & Customer Service - Assist Branch Manager to perform Investment Advisor duties such ...

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Manager Operations

Vaughan, ON ยท On-site

CA$75K - CA$80K/yr

Makes recommendations to assist in the development of the Credit Union's strategic objectives and ... Branch Operations: * Possesses knowledge of residential mortgage and consumer loan underwriting.

Branch Assistant

Toronto, ON ยท On-site

CA$48K - CA$53K/yr

As a Branch Assistant, you will provide ongoing support to the branch manager and their team ... You will also ensure the efficiency of the operations of the branch through a wide range of ...

Branch Assistant

Toronto, ON ยท On-site

CA$48K - CA$53K/yr

As a Branch Assistant, you will provide ongoing support to the branch manager and their team ... You will also ensure the efficiency of the operations of the branch through a wide range of ...

Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements. * Manages transactional outcomes for customer calls or defers ...

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Branch Operations Assistant information

What is the difference between Branch Operations Assistant vs Customer Service Representative?

AspectBranch Operations AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in banking or financeHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentBank branches, financial institutions, retail banking settingsCall centers, retail stores, banking branches, customer support centers
Employer & Industry UsageFinancial institutions, banks, credit unionsRetail companies, banks, service providers
Common Search & Comparison IntentUnderstanding operational support roles in bankingCustomer interaction and service roles in banking or retail

The main difference between a Branch Operations Assistant and a Customer Service Representative lies in their focus. The Branch Operations Assistant primarily handles back-office tasks, ensuring smooth branch operations, while the Customer Service Representative focuses on direct customer interactions and support. Both roles are essential in banking environments but serve different functions within the customer experience and operational processes.

What does a branch operations assistant do?

A branch operations assistant supports daily activities at a branch or office, including handling customer transactions, maintaining records, managing administrative tasks, and ensuring smooth operations. They often use office software and may assist with compliance and customer service to help the branch run efficiently.

What does a branch operations assistant get paid?

The salary for a branch operations assistant typically ranges from $30,000 to $50,000 per year, depending on experience, location, and the employer. Entry-level positions may start lower, while experienced assistants or those in high-cost areas can earn more. Compensation often includes benefits such as health insurance and paid time off.

What is a branch operations assistant?

A branch operations assistant supports the daily functions of a branch or office, handling tasks such as customer service, data entry, and administrative duties. They often work with banking or retail environments and may use software tools to manage transactions and records.
Infographic showing various Branch Operations Assistant job openings in Toronto, ON as of September 2026, with employment types broken down into 100% Full Time. Highlights an 86% In-person, and 14% Hybrid job distribution.

Branch Operations Assistant

Maple, ON โ€ข On-site

Royal Bank of Canada
Banking and Credit Intermediationย โ€ขย 10K+ employees

CA$40K - CA$55K/yr

Full-time

Posted 16 days ago


Job description

Job Description

What is the opportunity?

RBC Dominion Securities is Canada's leading full-service investment and wealth management firm and is backed by Canada's leading financial institution. We take pride in hiring and nurturing talented individuals who share our commitment to helping our clients build and preserve their wealth so they can achieve the goals that matter most to them.

The RBC Dominion Securities Management team located in Vaughan is looking for a Branch Operations Assistant to join their team! You will provide superior service along with administrative and operational support to clients and employees.

What will you do?

  • Responsible for processing all branch cash transactions, including depositing cheques, Bank wires and processing physical securities

  • Ensure Branch reports are prepared, printed, reviewed (where assigned), distributed and/or presented to Branch Management for review.

  • Manage the filing for all branch operations related reports and documents, oversee branch retention of documents in accordance with internal controls

  • Account opening approvals, this includes reviewing documentation and scanning forms into the documentation workflow system, pulling documentation for branch staff as needed

  • Reception - answering phones and greeting clients

  • Complete administrative tasks to help the Management team: manage office stationery orders, boardroom scheduling, and provide support to the Branch Operations Manager when needed

  • Help manage communications with clients, Advisors and other internal and external partners

  • Other special projects as assigned

What do you need to succeed?

Must-have

  • Meticulous attention to detail and excellent time management skills

  • Exceptional written and verbal communication skills

  • Strong Microsoft Office skills

  • A professional approach to all situations to create a positive working environment

  • Ability to complete duties independently seeking out own answers and solutions

Nice-to-have

  • Knowledge of RBC Dominion Securities' systems and procedures, an asset

  • Experience in the banking and/or securities industry is an asset

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

  • Leaders who support your development through coaching and managing opportunities

  • Ability to make a difference and lasting impact

  • Work in a dynamic, collaborative, progressive, and high-performing team

  • A world-class training program in financial services

Job Skills

Customer Interactions, Customer Service, Customer Service Administration, Customer Support Operations, Followership, Interpersonal Relationships, Office Tools, Problem Management, Self-Service and Virtual Call Centers, Teamwork

Additional Job Details

Address:

3300 HWY 7:VAUGHAN

City:

Vaughan

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-24

Application Deadline:

2026-09-08

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$40,000.00 - $55,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Employment Type: FULL_TIME