Description
BARROW BRAIN AND SPINE
JOB DESCRIPTION
Patient Financial Counselor
JOB TITLE: Patient Financial Counselor
DEPARTMENT: Business Office
REPORTS TO: Revenue Cycle Director
FLSA STATUS: Non-exempt
JOB SUMMARY: Position interacts with patients for the purpose of collecting outstanding patient accounts
SALARY DESCRIPTION: Hourly $22- $25
TYPICAL PHYSICAL DEMANDS:
- Prolonged sitting, standing, some bending, stooping and stretching and/or walking
- Eye-hand coordination and manual dexterity sufficient to operate a computer keyboard, photocopier, fax machine, telephone, calculator, and other office equipment
- Normal range of hearing and vision to record, prepare, and communicate appropriate reports
TYPICAL WORKING CONDITIONS:
- Work is performed in an office environment, with contact with patients, office staff, physicians, etc.
- Overtime as required
JOB DUTIES & RESPONSIBILITIES:
Answers and handles telephone calls pertaining to outstanding account balances
General filing as needed.
Interacts with physician and/or his/her representative regarding problem patient outstanding account.
Makes financial arrangements with patients for payment.
Interacts with collection agencies as required.
Defines and monitors budget payment programs, making sure that patients are complying with their agreements.
Composes correspondence as required.
Follows up on all Bankruptcy Accounts and Deceased Patient Account Processing, etc.
Work new status in collection module on a regular basis.
Follows up on mail return
Mails form letters to patients to encourage payment of delinquent accounts.
Confers with patients by telephone in attempt to determine reason for overdue payment, reviewing terms of credit policy
Records information about financial status of patient and status of collection efforts
Process patient receipts per BBS standards.
Return all voice mail messages within a 24 hour period
Attends staff meetings and participates in special committees
Other duties and assignments as necessary
PERFORMANCE REQUIREMENTS:
Reports to work regularly without undue tardiness
Maintains positive attitude and demonstrates the utmost in professionalism
Dresses appropriately and professionally
Completes work accurately and in a timely manner
Excellent oral, written & telephone communication skills, along with tact, diplomacy, and strong customer service orientation
Prioritizes work activities and receives and assumes multiple job duties
Maintains effective working relationships with physicians, administration, BBS staff members, and hospital personnel
Requires flexibility to work occasional evenings or weekends
EDUCATION & EXPERIENCE:
Requires flexibility to work occasional evenings or weekends
Prior experience in a private practice or hospital setting preferable
Insurance billing experience utilizing CPT and ICD-10 coding
Extensive background knowledge of the hospital admitting process
High school or G.E.D.