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Bpo Solution Architect Jobs (NOW HIRING)

Conduent, Inc.

Experience in BPO, shared services, consulting, or finance transformation environments. * Knowledge of ERP platforms such as SAP, Oracle * Experience with automation technologies including RPA, OCR ...

New

ReSource Pro

Principal Solutions Architect

Dallas, TX · On-site +1

$124K - $210K/yr

... solution design, pre-sales consulting, or operations advisory in insurance or BPO? Are you ... Solution Architects are deployed from a shared pool by deal complexity rather than vertical ...

ReSource Pro

Principal Solutions Architect

Dallas, TX · Remote

$124K - $210K/yr

... solution design, pre-sales consulting, or operations advisory in insurance or BPO? Are you ... Solution Architects are deployed from a shared pool by deal complexity rather than vertical ...

USM

BPO Management Temp

Washington, DC · On-site

... solutions and administrations in ERP, CRM, Enterprise architecture, offshore advisory services ,e-commerce, Social , Mobile, Cloud, Analytics (SMAC) and DevOps. USM, a US ensured Minority Business ...

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Bpo Solution Architect information

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How much do bpo solution architect jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for bpo solution architect in the United States is $70.17, according to ZipRecruiter salary data. Most workers in this role earn between $60.58 and $79.81 per hour, depending on experience, location, and employer.

What is a BPO Solution Architect?

BPO Solution Architects are professionals who design and implement business process outsourcing (BPO) solutions tailored to meet a client's operational needs. They analyze existing business processes, identify areas for improvement, and create strategies for outsourcing tasks to improve efficiency and reduce costs. These architects work closely with clients and technical teams to ensure the solutions are feasible, scalable, and aligned with business objectives. Their role often involves creating detailed process maps, technical specifications, and overseeing the transition to outsourced operations.

What are the key skills and qualifications needed to thrive as a BPO Solution Architect?

To thrive as a BPO Solution Architect, you need expertise in process design, business analysis, and deep knowledge of BPO operations, often supported by a degree in business, IT, or related fields. Familiarity with workflow automation tools, CRM platforms, and certifications such as TOGAF or Six Sigma are typically required. Strong communication, problem-solving, and stakeholder management skills help differentiate top performers in this role. These skills and qualities are essential to design effective, scalable BPO solutions that drive efficiency and meet client business objectives.

How does a BPO Solution Architect typically collaborate with sales and operations teams during the proposal and implementation phases?

A BPO Solution Architect works closely with sales teams to understand client requirements and design tailored outsourcing solutions that align with business objectives. During the proposal phase, they provide technical expertise, develop solution frameworks, and help address client concerns. Once a contract is secured, Solution Architects collaborate with operations to ensure a smooth transition from proposal to delivery, supporting process mapping, technology integration, and resource planning. Regular cross-functional meetings and clear documentation are common practices to facilitate effective communication and alignment.

What are popular job titles related to Bpo Solution Architect jobs?

For Bpo Solution Architect jobs, the most frequently searched job titles are:

Senior Solution Architect

New York, NY • On-site

Tata Consultancy Service Limited
IT Services • 10K+ employees
Learn more about Tata Consultancy Service Limitedexternal

$143K - $200K/yr

Full-time

Re-posted 9 days ago

Tata Consultancy Services rating

6.5

Company rating: 6.5 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

The role is for an experienced onshore, U.S.-based Solution Leader / Senior Solution Architect to drive presales, solutioning, and transformation design for BFSI Customer Experience and Contact Center engagements. The candidate will serve as a trusted advisor to BFSI clients and will own end-to-end solution strategy across customer acquisition, servicing, disputes, fraud, collections, claims, and digital support journeys, working closely with Sales, Delivery, and Industry leadership.
This is a client-facing role requiring BFSI domain depth, contact center solutioning experience, financial modelling capability, and executive-level storytelling for U.S. market pursuits.
Key Responsibilities & Duties
• Own solution leadership for BFSI CX pursuits including new logos, expansions, and renewals in the U.S. market.
• Act as BFSI CX SME across banking, cards, lending, mortgage, wealth management, insurance servicing, claims, fraud, disputes, collections, and customer/member servicing.
• Create solution strategies, operating models, transformation roadmaps, target architectures, solution decks, RFP/RFI responses, pricing models, and value cases.
• Lead client workshops, solution presentations, and executive solution defenses.
• Partner with Sales on GTM strategy, proactive pipeline shaping, deal qualification, and commercial solutioning.
• Design omni-channel CX solutions across voice, chat, email, social, messaging, and digital self-service.
• Define AI, automation, analytics, knowledge management, and self-service led future-state CX solutions aligned to regulatory and governance expectations.
• Collaborate with Delivery and Transition teams to validate feasibility and support smooth handoff.
Qualifications
• Bachelors degree required; masters degree preferred.
• 13+ years in BFSI, BPO, Customer Operations, or Contact Center domain.
• 8+ years in onshore solutioning, presales, consulting, or solution architecture roles.
• Strong exposure to large-scale, omni-channel U.S. BFSI contact center environments.
• Experience across Banking, Financial Services, Payments, Lending, Cards, Insurance, Wealth Management, or Mortgage operations.
• Hands-on exposure to CRM/CX platforms such as Salesforce, Microsoft Dynamics, Pega, ServiceNow, Genesys, NICE, Five9, WFM, QA, analytics, knowledge management, conversational AI, fraud operations tools, and automation platforms.
• BFSI, CX, Digital, AI, or Solution Architecture certifications preferred.
Salary Range: $143,000 - $200,000 a year
#LI-MG2

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About Tata Consultancy Services

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Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering, and assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. TCS delivers a level of certainty that no other firm can match--to our clients and to our employees. Come join us and experience certainty in your career. TCS a global Consulting and IT Services firm that is ranked in the top quartile by industry analysts. Our 2021 fiscal revenues topped $25 B and our market capitalization is over $170+B, yet we have a deep and large history of philanthropy and corporate social responsibility. Now approaching 600K of the best IT professionals and consultants, we are a trusted advisor, guiding our clients' enterprises through growth and transformation journeys - helping them to become agile, intelligent, automated and on the cloud. We are devoted to DEI and are recognized as a top employer and place to work.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Edison, NJ, US

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