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Bpo Agent Jobs (NOW HIRING)

Basata

Documentation and Workflow Specialist

Tempe, AZ · On-site +1

Translate messy, verbal clinic knowledge into clean, auditable process maps that support onboarding, BPO agent training, and product configuration. Implementation Support * Serve as the operational ...

ContactPoint 360

BPO VP of Sales - USA

Las Vegas, NV · On-site

A proven sales leader with 8+ years of BPO or outsourcing sales experience. * Known for building ... Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when ...

ContactPoint 360

BPO VP of Sales - USA

Phoenix, AZ · On-site

A proven sales leader with 8+ years of BPO or outsourcing sales experience. * Known for building ... Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when ...

speakit

Portuguese Customer Support Agent

$19.25 - $25.50/hr

Join our client, a leading multinational BPO company, as a Customer Support Agent and play a key role in delivering high-quality customer support and a seamless experience. Responsibilities

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Bpo Agent information

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$15K

$74.6K

$158K

How much do bpo agent jobs pay per year?

As of Sep 8, 2026, the average yearly pay for bpo agent in the United States is $74,623.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $101,000.00 per year, depending on experience, location, and employer.

What is a BPO agent?

BPO agents, or Business Process Outsourcing agents, are professionals who handle specific business tasks for a company, typically in areas like customer service, technical support, data entry, or back-office operations. They work for outsourcing firms that provide these services to other organizations, allowing those organizations to focus on their core business functions. BPO agents communicate with customers or clients through various channels such as phone, email, or chat, and are trained to resolve issues, answer questions, and deliver quality service. Their role is crucial in helping businesses operate efficiently and cost-effectively.

What are the key skills and qualifications needed to thrive as a BPO agent?

To thrive as a BPO Agent, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and adaptability help agents deliver outstanding customer service and handle challenging situations. These skills ensure efficient issue resolution, customer satisfaction, and smooth workflow in a fast-paced contact center environment.

What are some common challenges BPO agents face when handling customer interactions, and how can they overcome them?

BPO agents often encounter challenges such as managing high call volumes, handling difficult or irate customers, and adapting to rapidly changing client processes. To overcome these, it's important to develop strong communication and active listening skills, practice patience and empathy, and stay updated on product or service information. Many companies also provide regular training and support through team leads or supervisors, creating an environment where agents can collaboratively solve issues and continuously improve their performance.

What is the difference between Bpo Agent vs Customer Service Representative?

AspectBpo AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or higher; training often provided
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Industry UsagePrimarily in BPO companiesVarious industries including retail, telecom, finance
Job RoleHandle customer inquiries, support, and issue resolutionAssist customers, process orders, provide information

Both roles involve customer interaction and require similar skills, but Bpo Agents typically work in dedicated call centers for outsourcing companies, while Customer Service Representatives may work across various industries and settings. The core responsibilities overlap, focusing on customer support and communication.

How much do Bpo agents make?

BPO agents typically earn an average salary ranging from $25,000 to $45,000 annually, depending on experience, location, and the company. Entry-level positions may start lower, while experienced agents or those with specialized skills can earn higher wages, often supplemented with bonuses or incentives.

How to become a Bpo agent?

To become a BPO agent, candidates typically need a high school diploma or equivalent, good communication skills, and basic computer knowledge. Many companies provide on-the-job training, and some roles may require language proficiency or customer service experience. Having a flexible schedule and a positive attitude can also improve job prospects in the BPO industry.

Is a Bpo Agent a stressful job?

A Bpo Agent role can be stressful due to high call volumes, performance targets, and handling customer complaints. However, stress levels vary depending on the work environment, support systems, and individual coping skills. Training and clear communication can help manage job-related stress effectively.
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For Bpo Agent jobs, the most frequently searched job titles are:

Bpo Agent jobs near you
Infographic showing various Bpo Agent job openings in the United States as of September 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $74,623 per year, or $35.9 per hour.

Documentation and Workflow Specialist

Basata

Tempe, AZ • On-site, Remote

Full-time

Re-posted 13 days ago

Job description

Medical Assistant - AI Operations Associate
At Basata, we're rethinking the way healthcare practices get work done. Our AI-powered tools help automate the repetitive, time-consuming tasks that bog teams down, so staff can spend less time on admin and more time with patients.
We're a small, fast-moving team that loves building smart systems and simple, intuitive experiences. If you're someone who gets excited about early-stage energy, designing better ways to work, and fixing what's broken in healthcare, we'd love to connect.
About the Role
We're looking for a tech-savvy Medical Assistant with a strong specialty practice background to join the Partner Success Operations team. In this role, you'll be assigned a dedicated pod of specialty clinic partners and serve as their operational backbone - owning workflow documentation, supporting implementations, sustaining post-go-live clinic operations, and coordinating the BPO agent team working on your accounts.
This is a high-ownership, on-the-ground role. You will be the person who knows your assigned clinics' workflows better than anyone - and the person who makes sure Basata's AI tools are actually running the way they should.
What You'll Do
Workflow Documentation & Maintenance
  • Build and own clinic-specific workflow documentation for your assigned accounts from day one - capturing front-desk intake processes, referral handling protocols, fax routing logic, and staff escalation paths in a format the broader team can use.
  • Keep documentation current as workflows evolve post-go-live: version it, flag changes, and ensure the Implementation Workflow Workbook reflects ground truth across your assigned practices.
  • Translate messy, verbal clinic knowledge into clean, auditable process maps that support onboarding, BPO agent training, and product configuration.

Implementation Support
  • Serve as the operational layer during active implementations - partnering with the Partner Integration team to complete go-live readiness checklists, coordinate EMR access and staff training, and surface blockers before they become delays.
  • Support go-live gate sign-off by confirming clinic-side workflows are documented, staff are trained, and the practice is operationally ready to go live with Emma AI Calls,

Documents & Fax AI, and/or ACR
  • Act as the clinic-facing point of contact during the transition period, translating between what Basata's tools do and what the clinic's staff need to change about how they work.

Ongoing Clinic Workflow Support
  • Own the day-to-day operational health of your assigned clinic accounts post-go-live - monitoring for workflow drift, catching edge cases the AI isn't handling correctly, and flagging escalation-worthy issues before they surface in a review.
  • Conduct regular touchpoints with clinic staff to assess workflow adherence, identify friction points, and gather ground-level feedback that feeds back into product and process improvement.
  • Support the Growth Partner team with account-level operational context ahead of reviews, expansion conversations, and escalation paths.

BPO Coordination for Assigned Accounts
  • Serve as the primary liaison between your assigned clinics and the BPO agent team, ensuring agents have the account-specific protocols, scripts, and escalation instructions they need to operate accurately.
  • Monitor BPO work product for your accounts: review queue outputs, flag accuracy issues, and work with Operations leadership to address quality gaps before they impact clinic relationships.
  • Ensure BPO agents are properly onboarded to any new account assigned to your pod - covering system access, EMR environment, and clinic-specific protocols - and maintain the documentation that makes that onboarding repeatable.
What We're Looking For
  • Minimum 2-3 years of experience as a Medical Assistant or in a similar healthcare support role, preferably in a specialty practice setting.
  • Strong working knowledge of front-desk and back-office operations - referral intake, fax management, scheduling, and EMR documentation.
  • Proficient in electronic health records (EHR) systems; comfort with NextGen, AthenaOne/Athena Practice, ModMed, or similar platforms is a plus.
  • Instinct for documentation - you don't just do the work, you write down how it works so someone else could pick it up tomorrow.
  • Comfortable working alongside AI tools and BPO support teams; able to QA outputs and identify when something's off.
  • Excellent communication and interpersonal skills; you build trust with clinic staff quickly and can navigate change management conversations without flinching.
  • Highly organized and detail-oriented; you manage multiple accounts in parallel without dropping threads.
  • Self-starter with a strong work ethic and genuine willingness to travel to clinic sites across the country.

Why Join Basata?
  • Drive real impact. Your work will help clinics run more smoothly and ensure patients get the care they need-faster and with fewer headaches.
  • Shape something meaningful. From early product decisions to UI details, you'll play a big role in crafting both the code and the overall user experience.
  • High ownership. Join a team where you're trusted to lead, build, think critically, and bring ideas to life.
  • Work with purpose. We're not here to throw more tech at the wall, we're solving real problems in healthcare with tools that people rely on every day.

Our Core Values
  • Find a way: We own outcomes-no excuses, no shortcuts. When obstacles appear, we remove them. When the path isn't clear, we forge one. We take extreme ownership, stay scrappy, and do what it takes to get the job done. Whatever the challenge, we find a way.
  • Dream big: We refuse to accept that healthcare has to be broken. We dream boldly and act deliberately to build a future where healthcare organizations are free to focus on what truly matters: caring for people. We challenge what's possible, rethinking every mundane barrier standing in the way of better care. Our vision is ambitious-some might call it impossible-but we believe patients and providers deserve nothing less.
  • Obsess over the customer: We put our customers at the center of everything we do. We anticipate their needs, solve their problems, and design experiences that make them say, "Wow, I love this." Every decision starts with empathy: How will this help them? How will they use it? We make our customers the hero-while never compromising on ethics, privacy, or trust.
  • Always be learning: We're relentless about growth-our own and each other's. We challenge each other to level up, not just in skill, but in mindset, awareness, and character. We attract and empower "A" players, raise the bar, and multiply the impact of those around us. We're learning machines: always reading, asking, improving. Because when we grow as people, we become better teammates, leaders, and humans - that lifts the whole team with us.
  • Move Fast. Deliver Excellence.We prioritize rapid execution without sacrificing quality. Speed unlocks momentum-but only when paired with precision. We test relentlessly, ship often, and iterate fast to drive the results we want. Whether it's responding to a message or launching a product, we take bold action, measure impact, and refine quickly. Velocity is our competitive edge-excellence is our standard.

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