This is a hands-on technical role for someone who wants to keep the lights on in some of the most beautiful and remote corners of the Western US - and help build the foundation of a modern O&M department while doing it.
As an Operations & Maintenance Technician (OMT), you will be on the front line of monitoring,maintaining, and troubleshooting our deployed microgrid fleet.You'llwork across solar PV, battery energy storage, generators, inverters, and controls;you'lltravel to scenic remote sites; andyou'llpartner directly with our engineering, field services, and project management teams to keep our near-100% reliability record intact.
We are growing our service department and standingupthe systems, processes, and partnerships that will support a much larger fleet over the next few years. If the idea of helping shape an O&M program from the ground up - not just executing an existing one - excites you, we want to hear from you.
Key Responsibilities:
Operations
- Develop a deep understanding of each system's behavior, proactivelyidentifyemerging issues, and coordinate corrective action with field services and engineering.
- Identifyopportunities to improve processes, response times, and SLA performance - and help build the SOPs that scale them across the fleet.
- Help uphold our 99.7% power reliability record and contribute to department profitability.
System Maintenance
- Coordinate and conduct routine maintenance (typically bi-annual) covering inverter, PV, BESS, generator, structural, and mechanical systems.
- Serve as the primary point of contact and coordinator for third-party service providers and regional subcontractors.
Documentation & O&M Program Development
- Maintainaccurate, audit-ready records of all service activity - installation, maintenance, repairs, and incidents.
- Generate work orders, hazard analyses, field service reports, incident reports, and customer-facing performance reports.
- Help build out and improve our CMMS and documentation tracking system, including PM checklists, asset registries, and spare parts inventory.
- Contribute to the standardization of O&M templates, escalation playbooks,androot cause analysis workflows as we scale the department.
Troubleshooting & Response
- Respond promptly to alerts and service calls during on-call rotations and triage issues remotely where possible.
- Analyze SCADA/monitoring data, system logs, and diagnostic outputs to resolve technical problems efficiently.
- Mobilize to site orassistfield crews when complex issues require hands-on resolution.
Customer Support
- Prepare reports and updates for monthly performance reviews and contract milestones.
- Translate technical concepts intoclear languagenon-technical stakeholders can act on.
Installation & Commissioning
- Support installation, commissioning, and repair of microgrid components as needed - PV, BESS, generators, controls, and networking.
Cross-Functional Collaboration
- Bring real-world field feedback back to product and engineering to drive design improvements.
- Ensure compliance with industry standards, safety regulations, and project specifications throughout the asset lifecycle.
Required Qualifications:
- Technical diploma, renewable energycertifications- or equivalent field experience.
- Hands-on experiencemaintainingand troubleshooting electrical systems.
- Working knowledge of AC and DC electrical systems, power electronics, and Modbus /CANbusdevices and control systems.
- Familiarity with renewable energy technologies including solar PV, battery energy storage, and generator systems.
- Strong analytical and problem-solving skills, with a bias toward documenting and standardizing what works.
- Comfortable with Microsoft 365, cloud-based project management software, and real-time communication tools.
- Excellent written and verbal communication -you'llbewritingreports a customer will read.
- Willingness and ability to travel to project sites across the Western US (minimum 50%).
- Valid driver's license and clean driving record.
Preferred Qualifications:
- Experience with SCADA, or third-party monitoring platforms
- Familiarity with Battery Management Systems (BMS) and Energy Management Systems (EMS) on commercial-scale storage.
- Comfort performing root cause analysis (RCA)
- Experience managing spare parts inventory, RMAs, and warranty claims with OEMs.
- Working knowledge of LAN/WAN networking, cellular gateways, VPNs, and remote-site connectivity.
- Familiarity with NEC, NFPA 70E, and NFPA 855 (energy storage) code requirements.
- Prior experience inside an EPC, IPP, or asset-management organization thatoperatesa distributed renewable fleet.
- Experience tracking and reporting on performance guarantees,availabilitySLAs, and uptime metrics tied to PPA, FSA, or MSA contracts.
- OSHA 10 / 30, NFPA 70E, First Aid / CPR, or other relevant safety certifications.
- Certified Energy Manager (CEM).
- Manufacturer training on commonly deployed inverters or BESS platforms (SMA, Sol-Ark, Schneider, Tesla, etc.).
