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Box Office Ticketing Jobs in Washington (NOW HIRING)

The State Theatre

Box Office Attendant

Falls Church, VA · On-site

$13 - $14/hr

Box office staff are responsible for selling tickets to customers over the phone and in person ... ticketing system to sell and refund tickets and provide ticket counts In addition to having a ...

AEG

Manager, Box Office

Fairfax, VA · On-site

Train new employees in box office policy and procedures, and the use of ticketing equipment. * Assist with group sales reports and Box Office statements, settlement reports, and daily ticket sales ...

Arena Stage

Theatre House Manager

Washington, DC · On-site

$22/hr

The House Manager works in close coordination with Security, Box Office, Concessions, Facilities ... ticketing systems; Tessitura experience preferredStrong interpersonal, written, and verbal ...

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Box Office Ticketing information

What is box office ticketing?

Box office ticketing refers to the process of selling and distributing tickets for events such as concerts, theater performances, movies, and sports games directly to customers, typically at the venue’s physical ticket counter or through an online system. Box office staff handle ticket sales, answer customer inquiries, manage seat assignments, and resolve ticketing issues. They play a key role in ensuring a smooth entry process for attendees and often provide information about event schedules, prices, and venue policies.

What are some common challenges faced by box office ticketing staff and how can they be managed?

Box office ticketing staff often encounter challenges such as managing long queues during peak hours, handling ticketing system issues, and resolving customer complaints regarding seat assignments or sold-out events. To effectively manage these challenges, it's important to stay calm under pressure, communicate clearly with patrons, and be familiar with the ticketing software. Regular training and teamwork with front-of-house staff also play a key role in ensuring a smooth ticketing process and a positive guest experience.

What are the key skills and qualifications needed to thrive as a box office ticketing agent, and why are they important?

To thrive as a Box Office Ticketing Agent, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with ticketing software systems such as Ticketmaster or Tessitura and payment processing tools is typically required. Excellent communication, problem-solving abilities, and patience help agents handle diverse customer needs and resolve issues efficiently. These skills are crucial for ensuring accurate transactions, positive customer experiences, and the smooth operation of events.

What is the difference between Box Office Ticketing vs Ticketing Agent?

AspectBox Office TicketingTicketing Agent
CredentialsCustomer service skills, basic computer literacyCustomer service skills, basic computer literacy
Work EnvironmentBox office, theaters, event venuesTicket booths, event venues, customer service counters
Industry UsagePrimarily in entertainment and event industriesEntertainment, travel, sports, and event industries
Job FocusSelling tickets at a physical locationAssisting customers with ticket purchases and inquiries

Both roles involve selling tickets and require customer service skills, often in similar environments like theaters or event venues. However, a Box Office Ticketing role typically refers to working at a dedicated ticket sales location, while a Ticketing Agent may work in various settings, including travel or sports industries. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What skills do you need for a box office ticketing?

A box office ticketing job requires strong customer service skills, attention to detail, and proficiency with ticketing software or point-of-sale systems. Good communication, basic math skills, and the ability to handle cash or electronic transactions are also important for success in this role.

What cities in Washington are hiring for Box Office Ticketing jobs?

Cities in Washington with the most Box Office Ticketing job openings:

Horowitz Center Box Office Attendant Pool

Columbia, MD

Howard Community College Job Search
See more jobs at Howard Community College Job Searchexternal

$18/hr

Part-time

Re-posted 24 days ago

Job description

Position Information
About Us
Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.
Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

Position Title Horowitz Center Box Office Attendant Pool FLSA Non-Exempt FT/PT Part Time Hours Per Week 5-20 Work Schedule Flexible Position Salary Range $18 hourly Summary
Responsibilities include answering phones, assisting with subscription and single ticket sales and occasional performances. The Box Office Attendant should possess strong customer service skills, great attention to detail and share a courteous attitude toward staff and patrons. Horowitz Center arts organizations that this position supports include: Horowitz Center Galleries, Music Department Concert Series, Theatre Department Performances, Dance Department Concerts, and the Film Festival Series. This is an open pool, looking for employees with a flexible schedule which includes evenings and weekend hours as needed.
Essential Role Responsibilities
Accurately operate the ticketing system to sell tickets for Horowitz Center events
Provide all guests a positive first impression by offering superior, individualized and courteous guest service
Process ticket, subscriptions and festival registrations orders via window transactions, mail, phone, and online
Handle cash, check and credit card charges within established guidelines
Daily opening and closing procedures
Complete and submit deposits to Finance daily
Check/respond to Box Office email
Assist with sign-up process & reminders for Horowitz Center Ushers
Assist with concessions stocking in advance of performances as needed
Communicate Front of House needs with other Horowitz Center employees regarding events as needed
Prepare and assemble ticket orders mailings as needed
Pick up and drop off Box Office snail mail daily
Respond to customer service needs/issues
Assist with event creation/editing in ticketing system as needed
Performs other duties as assigned.
Complete production data log for at the end of each production's run
Minimum Education Required Experience Required
1-2 years of customer service experience (previous box office experience preferred).
Experience regarding the handling of money. Strong math and reading skills, articulate sales voice and experience regarding the handling of money.
Prior experience with box office ticketing software is preferred.
Flexibility, meticulous attention to detail.
A proven track record of excellent customer service; and the ability to communicate effectively with diverse groups of customers, partners, and co-workers.
Ability to work independently and follow initiative to locate and resolve problems and escalate to other Horowitz Center staff when appropriate and necessary
Ability to maintain strict confidentiality.
Experience with Microsoft Office 2016 or higher products including Word, Excel and Outlook.
Experience with Google Drive products including Docs and Sheets.
Problem solving skills, ability to work independently, and on-the-spot positive conflict resolution skills.
Excellent interpersonal and customer service skills
Strong organizational skills
Proven ability to perform well under pressure.
Ability to communicate effectively, both verbally and in writing.
Regular attendance is a requirement of this job.
Minimum and Preferred Qualifications Physical Demand Summary
Responsible for all monies in the Box Office and, at times, tends this area alone.
Expected to walk moderate distances to manage multiple spaces and carry deposit bags to the college wall safe.
May work evening and weekend hours as needed.

Most shifts are three to six hours long, although some shifts may be up to eight hours. Maximum hours per week, 25 hours. This position is part-time, no benefits.
Division Teaching & Learning Services Department Liberal Studies
Posting Detail Information
Posting Number NB226P Number of Vacancies 3 Best Consideration Date 09/30/2025 Job Open Date 08/27/2025 Job Close Date Continuous Recruitment? Applicant Instructions
*Pre-employment criminal background investigation is a condition of employment.
HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.
Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).
Quick Link for Internal Postings https://howardcc.peopleadmin.com/postings/5174 EEO Statement
Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status. HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.

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