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Box Office Manager Jobs in Silver Spring, MD (NOW HIRING)

Assists with preparation of the final Box Office statement for settlement of each event. * Responds ... Called upon to manage night of show seat relocations, coordinating with operations and house ...

Box office staff are responsible for selling tickets to customers over the phone and in person ... Further responsibilities include: -taking and managing dining reservations -managing band guest ...

Box office staff are responsible for selling tickets to customers over the phone and in person ... Further responsibilities include: -taking and managing dining reservations -managing band guest ...

Capital One Hall is owned by Capital One and opened in October 2021 and is managed by Legends ... as assigned by the Box Office Manager Qualifications To perform this job successfully, an ...

Works effectively with the Ticketing Manager, Box Office staff, and other departments to support organizational goals. * Establishes and maintains positive working relationships with colleagues.

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Box Office Manager information

See Silver Spring, MD salary details

$23.8K

$52.8K

$77.5K

How much do box office manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for box office manager in Silver Spring, MD is $52,810.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,900.00 and $58,900.00 per year, depending on experience, location, and employer.

What is a box office manager?

A box office manager manages the ticketing office of a theatre or similar venue. In this role, your job duties include managing the box office staff members, accounting for ticket transactions, and ensuring the proper operation of the venue. The qualifications needed for a career as a box office manager include a bachelor's degree in a management field. However, some employers prefer a master's degree. You also need excellent organizational and people management skills and experience working in a theatre or similar venue.

What are the key skills and qualifications needed to thrive as a box office manager, and why are they important?

To thrive as a Box Office Manager, you need experience in ticket sales, cash handling, and staff supervision, often supported by a degree in business, hospitality, or a related field. Familiarity with ticketing software (such as Tessitura or Ticketmaster), POS systems, and event management platforms is typically required. Excellent customer service, problem-solving abilities, and strong organizational skills help you manage high-pressure situations and lead a team effectively. These skills ensure smooth operations, maximize ticket sales, and provide a positive customer experience at events.

What are some common challenges a box office manager faces during peak event seasons, and how are these typically addressed?

During peak event seasons, Box Office Managers often encounter high ticket demand, long customer queues, and increased pressure on both staff and technology systems. To address these challenges, they implement efficient scheduling, ensure thorough staff training, and utilize reliable ticketing software to streamline sales and minimize errors. Effective communication with event organizers and regular system checks are also key to maintaining smooth operations and delivering excellent customer service.

What education do you need to be a box office manager?

A box office manager typically needs a high school diploma or equivalent; some employers prefer postsecondary education such as an associate's degree or coursework in business, management, or hospitality. Strong communication, organizational skills, and experience with ticketing software are also important. Formal education requirements can vary depending on the size and type of venue.

What are popular job titles related to Box Office Manager jobs in Silver Spring, MD?

For Box Office Manager jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Box Office Manager jobs in Silver Spring, MD look for?

The top searched job categories for Box Office Manager jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Box Office Manager jobs?

Cities near Silver Spring, MD with the most Box Office Manager job openings:

Infographic showing various Box Office Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $52,810 per year, or $25.4 per hour.

Box Office Manager

AEG

Tysons, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago


Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Essential Duties and Responsibilities
  • Independently build shows and secondary add-on events utilizing Ticketmaster platform for high volume venue.
  • Forecasting show labor and communicating with other departments accordingly.
  • Update weekly calendar and trackers within Excel following weekly deadlines.
  • Prepares or assist with preparation of a daily report of business transactions.
  • Supervises and schedules ticket sellers and completes weekly payroll.
  • Processes group sales orders and complimentary ticket requests.
  • Assists in coordinating all event information between the promoter, facility personnel and the ticket company in a timely manner.
  • Maintains communication with ticket company representatives for updates and/or revisions in computer operations.
  • Assists or prepares cash bank and daily accurate inventory of all tickets distributed and available for sale.
  • Assists with preparation of the final Box Office statement for settlement of each event.
  • Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
  • Maintains files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules.
  • Maintains and reconciles accurate count of tickets sold, money received from ticket sellers and change banks.
  • Opens and or closes ticket window as required.
  • Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
  • Called upon to manage night of show seat relocations, coordinating with operations and house managers.
  • Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures.
  • Demonstrates excellent customer service skills; responds promptly to customer needs; responds to requests for service and assistance; able to work independently and handle most box office questions without assistance.
  • Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.

Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
  • High school diploma or general education degree (GED)
  • 1 to 2 years related experience required
  • Or equivalent combination of education and experience
  • Ticketmaster platform experience required, with Archtics preferred
  • Experience in accounting and customer service essential
  • Box office experience in a similar environment strongly preferred
  • Supervisory experience desired

Skills and Abilities
  • Excellent communication, problem solving and organizational skills required
  • Demonstrated knowledge of accounting and financial procedures, including record keeping and reconciliation
  • Knowledge of supervisory principles and practices
  • Ability to coordinate and schedule staff
  • Excellent good customer service and public relations skills
  • Demonstrated knowledge of ticket selling/box office operations
  • Ability to count money, make change accurately
  • Experience with spreadsheets and computerized ticket systems desirable.

COMPENSATION
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: on-site
Nights, weekends and holidays
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Free employee parking and tickets to shows.
No relocation expenses.

AEG logo

About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992