... bot and fraud prevention etc), and you know when to build in-house instead. * AI-Forward: A clear point of view on where AI and automation belong in fraud detection and customer support, and the ...
... bot and fraud prevention etc), and you know when to build in-house instead. * AI-Forward: A clear point of view on where AI and automation belong in fraud detection and customer support, and the ...
... bot and fraud prevention etc), and you know when to build in-house instead. * AI-Forward: A clear point of view on where AI and automation belong in fraud detection and customer support, and the ...
... bot and fraud prevention etc), and you know when to build in-house instead. * AI-Forward: A clear point of view on where AI and automation belong in fraud detection and customer support, and the ...
... BOT) focuses on preventative and predictive building systems maintenance, including helping agencies make investments in CMMS and uses real-time facility consumption data to detect anomalies and ...
... BOT) focuses on preventative and predictive building systems maintenance, including helping agencies make investments in CMMS and uses real-time facility consumption data to detect anomalies and ...
... bot and fraud prevention etc), and you know when to build in-house instead. * AI-Forward: A clear point of view on where AI and automation belong in fraud detection and customer support, and the ...
... bot and fraud prevention etc), and you know when to build in-house instead. * AI-Forward: A clear point of view on where AI and automation belong in fraud detection and customer support, and the ...
Assistant Commissioner, Operations
Manhattan, NY · On-site
$150K/yr
... BOT) focuses on preventative and predictive building systems maintenance, including helping agencies make investments in CMMS and uses real-time facility consumption data to detect anomalies and ...
Assistant Commissioner, Operations
Manhattan, NY · On-site
$150K/yr
... BOT) focuses on preventative and predictive building systems maintenance, including helping agencies make investments in CMMS and uses real-time facility consumption data to detect anomalies and ...
... BOT) focuses on preventative and predictive building systems maintenance, including helping agencies make investments in CMMS and uses real-time facility consumption data to detect anomalies and ...
... BOT) focuses on preventative and predictive building systems maintenance, including helping agencies make investments in CMMS and uses real-time facility consumption data to detect anomalies and ...
Bot Detection information
What are some common challenges faced by professionals working in bot detection roles?
Professionals in Bot Detection roles often face the challenge of keeping up with rapidly evolving attack techniques, as cybercriminals continually develop more sophisticated bots to bypass defenses. Staying ahead requires continuous learning, close monitoring of traffic patterns, and swift adaptation of detection strategies. Additionally, balancing the effective blocking of malicious bots while minimizing false positives that could impact real users is a critical aspect of the job. These challenges make the work dynamic and intellectually engaging, and successful bot detection specialists are those who enjoy problem-solving and adapting to new threats.
What are the key skills and qualifications needed to thrive in the bot detection position, and why are they important?
To thrive in Bot Detection, a strong background in cybersecurity, data analysis, and knowledge of machine learning or statistical modeling is essential, typically supported by a degree in computer science, information security, or a related field. Experience with tools such as SIEM platforms, bot mitigation software, scripting languages (like Python), and relevant certifications (e.g., CEH, CISSP) is often preferred. Analytical thinking, attention to detail, and effective communication skills are highly valued soft skills in this role. These abilities are important to identify and respond to sophisticated automated threats, safeguard digital environments, and collaborate effectively with cross-functional security teams.
What is a bot detection?
A Bot Detection job involves identifying and mitigating automated bots that engage in fraudulent, malicious, or non-human activities on digital platforms. Professionals in this role use data analysis, machine learning, and behavior-based techniques to differentiate between real users and bots. Their work helps prevent fraud, enhance cybersecurity, and protect businesses from automated threats like account takeovers, spam, and scraping.
What are the most commonly searched types of Bot Detection jobs in New York?
The most popular types of Bot Detection jobs in New York are:
What are popular job titles related to Bot Detection jobs in New York?
For Bot Detection jobs in New York, the most frequently searched job titles are:
What job categories do people searching Bot Detection jobs in New York look for?
The top searched job categories for Bot Detection jobs in New York are:
What cities in New York are hiring for Bot Detection jobs?
Cities in New York with the most Bot Detection job openings:
Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 20 days ago
Job description
Head Of Customer Experience & Platform Integrity
New York, NY or San Mateo, California
About UsBeast Industries is a multifaceted media and entertainment company founded by Jimmy Donaldson, popularly known as MrBeast, the most watched person in the world. Renowned for revolutionizing digital content creation, Beast Industries encompasses a diverse portfolio of ventures that extend far beyond its origins on YouTube. With a mission to entertain, inspire, and create significant social impact, Beast Industries operates across various domains including digital media, philanthropy, consumer products, and innovative business initiatives. At Beast Industries, we believe in the transformative power of digital media and its potential to entertain, educate, and effect positive change. Our commitment to innovation, creativity, and philanthropy drives us to explore new frontiers, create unforgettable experiences, and build a legacy that inspires future generations.
The Role
We're building a new consumer app that enables our fans to engage in challenges, philanthropy, and other interactive experiences at scale. You'll be the chief architect of our customer support and platform integrity infrastructure, the systems, workflows, and SOPs that let a small team make consistent decisions at scale, and the vendor stack that powers all of it. You'll own the full loop: keeping the platform safe and making sure the people who run into problems get taken care of. This is a zero-to-one build. You're not inheriting a playbook, you're writing it.
What You'll Do
- Own the end-to-end support experience for users, ensuring the platform is safe, fair, and well-supported across every surface
- Design the operating model end to end: tier structure, severity framework, escalation paths, SLAs, and incident response
- Drive the build, buy, and outsource decisions: BPO strategy, vendor selection across support & integrity, and where to invest as the company scales
- Design coverage that reflects the always-on nature of a consumer app
- Own the metrics that drive user retention and brand trust: response and resolution time, CSAT, SLA attainment, deflection, cost to serve, and contest and prize integrity outcomes
- Set up the internal support and integrity tooling and workflows the team runs on
- Drive continuous improvement, automation, and self-service deflection through AI-augmented workflows that improve both speed and quality
- Partner with product and engineering to ensure we build a trusted, safe, and fair experience
- Align customer support and platform integrity decisions with commercial goals, brand risk, and the expectations of external partners
Who You Are
- Operator at Scale: 12+ years in customer operations with direct ownership of both a customer-facing support function and a safety/fraud function
- Growth Focused: You've scaled customer support operations at online platforms with demonstrated, quantifiable impact on both cost efficiency and user experience, and you've built or matured billing, collections, or dispute resolution processes.
- Regulatory Fluent: Direct experience with safety and privacy compliance in a consumer product
- Vendor-Savvy Builder: Hands-on experience selecting and implementing the trust and safety and support vendor landscape (case management and enforcement platforms, bot and fraud prevention etc), and you know when to build in-house instead.
- AI-Forward: A clear point of view on where AI and automation belong in fraud detection and customer support, and the ability to actually implement that vision.
- Cross-Functional Operator: Strong communicator who can build trust with cross functional partners. You are comfortable being the final call on high-stakes escalations, and equally comfortable in the weeds of a messy ticket queue when needed.
We are redefining what entertainment and storytelling look like at global scale. Every piece of content we publish reaches millions and influences culture in real time. This is your opportunity to lead the team that decides how those moments come to life across every screen.
- Competitive Salary
- Generous Medical (Blue Cross Blue Shield), Dental, Vision and company-paid Life Insurance
- Company contributions to employee Health Savings Accounts (HSA)
- 401k Plan with Safe Harbor company-matching
- Flexible vacation policy and paid company holidays
- Company-provided technology package
- Relocation assistance where applicable, including travel and company-provided housing for the first 90 days